Hi Ralp,
I've a couple of thoughts:
Windows Installer CleanUp Utility:
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
CCleaner
http://www.ccleaner.com
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I try these steps:
1.-
Log on as an administrator.
2.-
Stop WD
Go to Services (under Administrative Tools)
and highlight Windows Defender Service. "Stop" Windows Defender Service,
then right click the line with WD Service. Click properties. Select Disable
and apply.
Please First exit WD, click the down arrow to the right of the white
question mark in blue circle and then click Exit Windows Defender on the UI
page
3.-
Windows Installer CleanUp Utility
You can use it to remove the installer bits for the requested software, and
that should resolve the issue.
Use it to remove Windows Defender... items listed.
4,-
CCleaner -
Note, uncheck Yahoos toolbar during install.
Do the scans with all the check marks on.
Better if is run in safe mode.
Run the above remover in safe mode then Ccleaner on all 3
settings(windows,apps & issues) and clear anything found reboot and see if it
still exists.
Registry - CCleaner even has a built-in Registry Cleaner.
It's not the best (not CCleaner's main function), but it will find invalid
registry entries that most Registry Cleaners will not.
Unlike the Disk Cleaners with a Registry Cleaner, CCleaner does really fast
scanning for Registry Issues.
The reason is CCleaner doesn't want to effect Windows performance or effect
any applications.
It's better to be safe than sorry!
NOTE - The first time you run CCleaner's Issues scanner you'll have to keep
running it back-to-back until it finds nothing.
One scenario is a registry key may only be a reference pointing to a
completely different location in the registry and when it's removed then that
reference link is also noticed as being invalid on a subsequent scan.
It's generally a good idea to keep running the Issues scan until nothing is
listed.
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5-
Reboot
6.-
I'd recommend re-downloading WD, and saving to a known location--like the
desktop.
After the download is complete, disable real-time protection by your
antivirus for long enough to do the installation.
Please disable or turn off as much other software that always runs as you
can--real time antivirus scanning, any other antispyware software, (Stop all
programs that are open in the bottom taskbar) etc.
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7.-
Done
I hope this post is helpful.
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