ADSL CUT OUT? Idiot help

  • Thread starter Thread starter Geezer
  • Start date Start date
G

Geezer

IM really at my wits end. Ive got a new 2mb adsl line from BT and it keeps
cutting out . Theres no pattern to it, it can go after only 2 mins or 2
hours. The router light never goes off(ethernet connection) and the icon at
the bottom left of the screen never dissapears. The only thing to do is just
turn of the router and turn it on again. But what a f pain. BT help line
just say its down to spyware. Ive got search and destry and adaware. Any
other suggestions????????
 
Geezer said:
IM really at my wits end. Ive got a new 2mb adsl line from BT and it keeps
cutting out . Theres no pattern to it, it can go after only 2 mins or 2
hours. The router light never goes off(ethernet connection) and the icon
at
the bottom left of the screen never dissapears. The only thing to do is
just
turn of the router and turn it on again. But what a f pain. BT help line
just say its down to spyware. Ive got search and destry and adaware. Any
other suggestions????????
Click to expand...

poor quality phone line.........
 
IM really at my wits end. Ive got a new 2mb adsl line from BT and it keeps
cutting out . Theres no pattern to it, it can go after only 2 mins or 2
hours. The router light never goes off(ethernet connection) and the icon at
the bottom left of the screen never dissapears. The only thing to do is just
turn of the router and turn it on again. But what a f pain. BT help line
just say its down to spyware. Ive got search and destry and adaware. Any
other suggestions????????
Click to expand...

"Tracert" a destination IP # on the internet when it is
working. Write down the IP #s for what comes after the
router, the next couple.

When it goes out, repeat the tracert or ping those.
Isolating the fault allows focus on it, or at least between
the last two devices. If IP # pings work but "internet"
access still seems problematic, try pinging something with a
proper domain name like "yahoo.com" or whoever.

What router? Does it get very warm, perhaps overheating?
You might see if there's a firmware update for it if it
seems the problem.
 
yes it gets really bloody hot


kony said:
"Tracert" a destination IP # on the internet when it is
working. Write down the IP #s for what comes after the
router, the next couple.

When it goes out, repeat the tracert or ping those.
Isolating the fault allows focus on it, or at least between
the last two devices. If IP # pings work but "internet"
access still seems problematic, try pinging something with a
proper domain name like "yahoo.com" or whoever.

What router? Does it get very warm, perhaps overheating?
You might see if there's a firmware update for it if it
seems the problem.
Click to expand...
 
Geezer said:
Also I dont really know what tracert means?

Sory i did say i was an idiot!
Click to expand...

tracert is a command-line program, so bring up a "Command Prompt" and type:

tracert 216.239.37.99

That ip address is for one of google's servers, by the way. You'll be
able to see (theoretically) the path a packet would take to get to
google.com from your computer. Theoretically again, this can help you
see where the hang-up is.
 
Grinder said:
tracert is a command-line program, so bring up a "Command Prompt" and type:

tracert 216.239.37.99

That ip address is for one of google's servers, by the way. You'll be
able to see (theoretically) the path a packet would take to get to
google.com from your computer. Theoretically again, this can help you
see where the hang-up is.
Click to expand...
Thanks Grinder, Ive done all that but im not sure what im looking for in the
results. There are lots of lines of other ip numbers then what look like
urls and then more numbers.

Sorry to be such a schmuch
 
Also I dont really know what tracert means?

Sory i did say i was an idiot!
Click to expand...

Use windows Start->Run box to open a command prompt window
by typing "cmd"

At the prompt, using tracert is quite straightforward.
Examples,

"tracert yahoo.com"
"tracert 216.109.112.135"


Since you report it being hot, see if leaving the case open
helps. That is, if warranty or ownership of the router is
not an issue. You might even point a fan on it for further
differentation between prior and (then current) temps, but
it shouldn't be necessary for everyday use.

Sometimes I find these routers do get pretty hot, it can
help to throw a heatsink on a chip or two and drill a bunch
of vent holes in the casing, especially on the bottom of the
casing if there are already holes at the top, attempting to
achieve more "flow-by", air movement than having all holes
on side end of the heat sources. In severe
cases/environments, permanently adding a fan may help, but
requires a bit more hands-on ability to implement and may
not be needed.
 
Geezer said:
Thanks Grinder, Ive done all that but im not sure what im looking for in the
results. There are lots of lines of other ip numbers then what look like
urls and then more numbers.

Sorry to be such a schmuch
Click to expand...

Ok now ive tried tracert whilst is cut out. It did it but took ages for the
first few lines and the 3rd column just showed stars instead of numbers. BUT
after I ran tracert it came back on!!!! all by itself. WTF!!!!!!!!!!!
 
Geezer said:
IM really at my wits end. Ive got a new 2mb adsl line from BT and it keeps
cutting out . Theres no pattern to it, it can go after only 2 mins or 2
hours. The router light never goes off(ethernet connection) and the icon
at
the bottom left of the screen never dissapears. The only thing to do is
just
turn of the router and turn it on again. But what a f pain. BT help line
just say its down to spyware. Ive got search and destry and adaware. Any
other suggestions????????
Click to expand...

Some DSL modems are also routers. Are you referring to just the DSL device
or do you have two devices (DSL modem cabled to a router)?

If the router is a separate device and the signal always comes back when you
reset the router then your problem is probably in the router. If it's all
one device then I'd guess signal issue.
 
Geezer said:
IM really at my wits end. Ive got a new 2mb adsl line from BT and it keeps
cutting out . Theres no pattern to it, it can go after only 2 mins or 2
hours. The router light never goes off(ethernet connection) and the icon
at
the bottom left of the screen never dissapears. The only thing to do is
just
turn of the router and turn it on again. But what a f pain. BT help line
just say its down to spyware. Ive got search and destry and adaware. Any
other suggestions????????
Click to expand...
When it is working, do a Google for BT Voyager 205. You will find loads of
people are having issues with it, which you could point out to BT tech
support.

SteveH
 
Geezer said:
IM really at my wits end. Ive got a new 2mb adsl line from BT and it keeps
cutting out . Theres no pattern to it, it can go after only 2 mins or 2
hours. The router light never goes off(ethernet connection) and the icon
at
the bottom left of the screen never dissapears. The only thing to do is
just
turn of the router and turn it on again. But what a f pain. BT help line
just say its down to spyware. Ive got search and destry and adaware. Any
other suggestions????????
Click to expand...

I have 2MB BT Broadband as well, and they gave me the same free 'router'. I
only used it for a few days while my old Solwise router was out of service
due to a firmware flashing cock-up.

I didn't have the problem, as I used the ethernet connection. Buy an
ethernet card and use the ethernet connection rather than the USB one to fix
the problem. It is a common issue with that router.

If your computer is fairly new you might find that your motherboard already
has an ethernet port.

ss.
 
Geezer said:
IM really at my wits end. Ive got a new 2mb adsl line from BT and it keeps
cutting out . Theres no pattern to it, it can go after only 2 mins or 2
hours. The router light never goes off(ethernet connection) and the icon at
the bottom left of the screen never dissapears. The only thing to do is just
turn of the router and turn it on again. But what a f pain. BT help line
just say its down to spyware. Ive got search and destry and adaware. Any
other suggestions????????
Click to expand...

Get a good Ethernet router. ISPs typically provide cheap USB junk.

I use a Netgear DG834 (ADSL modem/router/NAT firewall all-in-one, about
£50) and it's been sheer quality since the day I bought it.
 
JS said:
Get a good Ethernet router. ISPs typically provide cheap USB junk.

I use a Netgear DG834 (ADSL modem/router/NAT firewall all-in-one, about
£50) and it's been sheer quality since the day I bought it.
Click to expand...

Actually it does have an ethernet port which im using.

I do have a spare usb modem but i cant figure out how to use it . Ive
plugged it in but it does nt seem to work ive dl the latest drivers but i
dont know how to make it `see ` the internet connection
im not sure what else i need to do to try it out???
 
I do have a spare usb modem but i cant figure out how to use it . Ive
plugged it in but it does nt seem to work ive dl the latest drivers but i
dont know how to make it `see ` the internet connection
im not sure what else i need to do to try it out???
Click to expand...


If your ISP needs know the modem's MAC address, you'd have
to give them the new modem's address or if it has the option
to clone another address, you'd do that- clone the existing
modem's address.
 
kony said:
If your ISP needs know the modem's MAC address, you'd have
to give them the new modem's address or if it has the option
to clone another address, you'd do that- clone the existing
modem's address.
Click to expand...


Sory kony I dont really understand that
 
Sory kony I dont really understand that
Click to expand...

The ISP can, "might" use a MAC address, which is a
device-unique number programmed into a (usually PROM) chip,
to identify specific devices. It would identify the user by
this, or rather, the account. If you use a different device
you need to either provide them with the new device's mac
address or go into that device's configuration to determine
IF it can have a different mac address assigned by either
manually typing it in or automatically "cloning" it.

For example, the address of a device may be on a sticker on
the bottom or back, or listed in it's menus. It would look
something like 00-04-4A-20-22. That is, 6 groups of 2-digit
alphanumeric (hexadecimal) numbers with dashes inbetween.

Beyond this, your product manual is the best source of info
on setting it up, or contact the ISP to confirm what they do
actually require, at a minimum, from a technical point of
view (if they tell you that you just "need" some windows
software, ask specifically about what information their
network uses to allow your access- tell them something like,
"I'm running a non-supported OS which won't run the software
so I need manual settings info".)

Any ISP should be able to provide that detail on THEIR
network requirements regardless of what they will or won't
set up on your end.
 
kony said:
The ISP can, "might" use a MAC address, which is a
device-unique number programmed into a (usually PROM) chip,
to identify specific devices. It would identify the user by
this, or rather, the account. If you use a different device
you need to either provide them with the new device's mac
address or go into that device's configuration to determine
IF it can have a different mac address assigned by either
manually typing it in or automatically "cloning" it.

For example, the address of a device may be on a sticker on
the bottom or back, or listed in it's menus. It would look
something like 00-04-4A-20-22. That is, 6 groups of 2-digit
alphanumeric (hexadecimal) numbers with dashes inbetween.

Beyond this, your product manual is the best source of info
on setting it up, or contact the ISP to confirm what they do
actually require, at a minimum, from a technical point of
view (if they tell you that you just "need" some windows
software, ask specifically about what information their
network uses to allow your access- tell them something like,
"I'm running a non-supported OS which won't run the software
so I need manual settings info".)

Any ISP should be able to provide that detail on THEIR
network requirements regardless of what they will or won't
set up on your end.
Click to expand...

It doesn't matter. BT don't take any notice of MAC addresses.

Geezer just needs to configure this other modem with the BT particulars as
the BT installation CD only works with the supplied router.

I'd suggest Geezer just gets a nice 4-port router with wireless from PC
World for around 50 quid. Or figure out how to configure the USB modem with
BT settings.

ss.
 
Synapse Syndrome said:
It doesn't matter. BT don't take any notice of MAC addresses.

Geezer just needs to configure this other modem with the BT particulars as
the BT installation CD only works with the supplied router.

I'd suggest Geezer just gets a nice 4-port router with wireless from PC
World for around 50 quid. Or figure out how to configure the USB modem with
BT settings.

ss.
Click to expand...
Thanks Kony and synapse, that is a lot cleare. Really appreciate that.

Geezer
 
Back
Top