Adobe, Canon, and dying spools

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Hello,
When both Acrobat (full) and the driver for a Canon Z7100 server (feeding
into a Canon CLC5100 copier) are installed on XPpro (but not, apparantly,
2000), only the Administrator can print. Any other non-administrative user
login kills the spoolsv.exe process whenever so much as the Printer & Fax
window is brought up. Stay away from the printers, but keep an eye on the
services window, and it'll stay open forever. Take one look at the printer
window (or try to print), however, and the service dies with the following in
the event Log (Event ID:4096)

An unhandled win32 exception occurred in spoolsv.exe [4016]. Just-In-Time
debugging this exception failed with the following error: Either a required
impersonation level was not provided, or the provided impersonation level is
invalid.

Doing a KB search for the above has proven fruitless. Any Ideas would be
more than welcome.

Rich
 
Both sets of files (Acro and Canon) have file dates of 12/2004. IN the
case of Adobe, however, it doesn't matter how old the Acro is (one of the WSs
has Acro 4.0) as long as Acro puts a print function (whether it's Distiller,
PDFMaker, on the newer "Adobe PDF" printer) in the Print & Fax window, the
spool will die (as long as you're not Administrator) when called on.
I've never heard of this problem, but can't imagine that we're the only
ones using this copier setup with Adobe and XP...

Rich
Chuck said:
http://support.microsoft.com/search...obal&query=provided+impersonation+level+&adv=
May be a place to start.
What are the release dates, and file dates for the Cannon & Acrobat
software. This sounds like some of the problems that may occur when win2k
stuff is used with winXP.

Rich said:
Hello,
When both Acrobat (full) and the driver for a Canon Z7100 server (feeding
into a Canon CLC5100 copier) are installed on XPpro (but not, apparantly,
2000), only the Administrator can print. Any other non-administrative user
login kills the spoolsv.exe process whenever so much as the Printer & Fax
window is brought up. Stay away from the printers, but keep an eye on the
services window, and it'll stay open forever. Take one look at the printer
window (or try to print), however, and the service dies with the following in
the event Log (Event ID:4096)

An unhandled win32 exception occurred in spoolsv.exe [4016]. Just-In-Time
debugging this exception failed with the following error: Either a required
impersonation level was not provided, or the provided impersonation level is
invalid.

Doing a KB search for the above has proven fruitless. Any Ideas would be
more than welcome.

Rich
Click to expand...
Click to expand...
 
Back
Top