Adobe Attachments

  • Thread starter Thread starter Jstjohn8
  • Start date Start date
J

Jstjohn8

I have a user who is attaching a .pdf file that she created to an e-mail and
everytime it wants to convert that .pdf to a word document. Is there a
preference that needs to be checked/unchecked to stop this prompt from
happening?

Thanks, John
 
She is getting prompted everytime she attempts to attach the .pdf file. When
she "x"s past the prompt, it attaches the .pdf file to the e-mail as a .pdf.
She is using Adobe complete v.8.

Thx, John

Diane Poremsky said:
is she or the recipient getting the dialog to change it to a doc? Is she
using Acrobat or Reader?

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http://forums.slipstick.com/showthread.php?t=36602

Jstjohn8 said:
I have a user who is attaching a .pdf file that she created to an e-mail
and
everytime it wants to convert that .pdf to a word document. Is there a
preference that needs to be checked/unchecked to stop this prompt from
happening?

Thanks, John
Click to expand...

.
Click to expand...
 
She is getting prompted everytime she attempts to attach the .pdf file. When
she "x"s past the prompt, it attaches the .pdf file to the e-mail as a .pdf.
She is using Adobe complete v.8.
Click to expand...

And the title and exact text of the prompt is?
 
Jstjohn8 said:
I have a user who is attaching a .pdf file that she created to an e-mail and
everytime it wants to convert that .pdf to a word document. Is there a
preference that needs to be checked/unchecked to stop this prompt from
happening?

Thanks, John
Click to expand...

Not an Outlook issue. A program or add-on is trying to perform the
automatic conversion. Have your user for whom you are relaying their
problem here run Outlook in its safe mode ("outlook.exe /safe"). That
eliminates the loading of any enabled add-ons that your user installed into
Outlook. Then retest.
 
VanguardLH said:
Not an Outlook issue. A program or add-on is trying to perform the
automatic conversion. Have your user for whom you are relaying their
problem here run Outlook in its safe mode ("outlook.exe /safe"). That
eliminates the loading of any enabled add-ons that your user installed into
Outlook. Then retest.
.
Click to expand...

Thank you. I will look at this on her pc and see what's happening.

John
 
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