Adobe Acrobat Standard 7.0

  • Thread starter Thread starter Mark Gilligan
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Mark Gilligan

I have had a problem with Acrobat where it believes my
system configuration has changed and thus requiring me to
re-Activate the program. I re-Activate the program and
the problem kept occuring.

What makes me believe that there may be a Anti-Spyware
connection is that a number of times during these
difficulties a MS Anti-spyware window would open up
indicaing that an application change had been allowed.
When I could read the window it was referencing an Adobe
IE plugin. Note the Anti-Spyware message windows often
close too fast to be read.

Resolution (so far sucessful) involved assistance from
Adobe technical support.
www.adobe.com/support/techdocs/330089.html. This is for
photoshop but the activation software is essentially the
same. I believe that wat finally solved the problem was
deleting their .DAT file and re-activating the program.

Does MAS make any changes that might be implied as system
configuration changes. Note I have not made any hardware
changes for at least several weeks and at then it only
consisted of plugging in a storage card reader. During
the time where I had to do several activations the only
software addeded was when I uninstalled and re-installed
Acrobat (which did not solve the problem).
 
Mark Gilligan said:
Does MAS make any changes that might be implied as system
configuration changes. Note I have not made any hardware
changes for at least several weeks and at then it only
consisted of plugging in a storage card reader. During
the time where I had to do several activations the only
software addeded was when I uninstalled and re-installed
Acrobat (which did not solve the problem).
Click to expand...

I don't think so.

About the lowest-level thing that Microsoft Antispyware does is add a
shell-execute hook.

I'm unclear what other sorts of applications might add such a hook--but not
many.

However--this is all pretty high level stuff compared to what an activation
system ought to be looking at. Microsoft Antispyware doesn't add or remove
any hardware-related information, or change the versions of system files.
There have been many millions of downloads of Microsoft Antispyware, and
while Adobe Acrobat users will be a pretty small fraction of those users, I
doubt you are the only one--and I haven't seen this posted before.

Offhand--I don't see how this could be related--but: do you have any other
reason to feel that Microsoft Antispyware is causing a performance issue of
any kind on your machine? We've seen some issues with individual installs
where there was a substantial performance impact, and perhaps such a problem
might cause difficulty for the activation mechanism.
 
I have had no performance issues with MAS and it appeared
to coexist with Macafee Anti-Spyware with no problems.

The only time that I have seen those MS Anit-spyware
information windows was when I was having this problem and
figured I should ask. It is possible that MAS was
responding to some event corresponding to the problem with
Adobe.

Part of the difficulty in tracking this down is that the
message window from MAS, in several instances, closed up
on its own before I could read the message. What could
cause this to occur?

In addition is there a way to read the history of the
message windows that MAS generates?

Mark
 
If the green dialog box pops up, we are not reverting changes back - just
advising the user that a change was made. The event may me logged in:

tools -> real-time protection -> view security agent events

--
-steve

Steve Dodson [MSFT]
MCSE, CISSP
PSS Security

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