Adobe Acrobat causes problems with IE6

  • Thread starter Thread starter MrMGA
  • Start date Start date
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MrMGA

I recently purchased Adobe CS3 Web Premium and installed the entire suite on
a PC running Windows XP Pro SP3 and Internet Explorer 6.0. Everything
installed with no problems and seemed to run fine, but a weird problem
immediately developed in IE6. IE6 would start and run great (i.e., very fast)
until I clicked on either the Favorites or History toolbar buttons. Then IE6
would "hang" for several minutes until the Favorites (or History)finally
appeared in the left pane. [Note: Windows Task Manager showed little or no
CPU activity while the computer was "hung".] After the Favorites were finally
retrieved, another problem became evident: IE6 slowed to a crawl and showed
frequent high CPU activity. I have a very high speed cable modem and normally
IE6 runs very fast.

I uninstalled the Adobe CS3 suite and reinstalled IE6 using the
"%systemroot%\inf" method. I also ran the System File Checker ("sfc
/scannow") to make sure no files were damaged. After rebooting, the IE6
problems disappeared. IE6 ran as fast as ever. Then I reinstalled Acrobat 8
Pro only (not the whole CS3 suite) and the same identical IE6 problems
reappeared!

Here's the weird part: if I click on Favorites in the main "menu bar" of
IE6, they instantly appear in a drop-down window and IE6 continues to run
fast. However, if I click on the Favorites "toolbar button", all the problems
described above come back. I have found that simply reinstalling IE6 fixes
the problem -- until I accidentally click on the Favorites toolbar button
again. (Note to myself: Until this is fixed, delete the Favorites button from
the toolbar and access them from the menu bar.)

Does anyone know what causes this problem and how to fix it?
 
Contact Adobe Support. (Others running IE6 and IE7 have reported the same
behavior...and worse.)
 
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