Adobe Acrobat 6, HP Laserjet 2100, and Windows XP Pro

  • Thread starter Thread starter Paul
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Paul

Hi,

I'm using Adobe Acrobat 6, HP Laserjet 2100, and Windows
XP Pro (SP 1). The drivers for the printer have been
updated. Acrobat is also current.

When I make a PDF file using Acrobat, I can make the PDF
successfully. But, afterwards, I can't print on the
Laserjet. No matter what I do, I can't delete the job
from the queue. I need to reboot and let the printer
print. The job remains in the queue after rebooting. When
it prints, I always get one extra blank page.

What's going on, and what should I do?

Thank you in advance for your help.

Paul
 
Paul said:
Hi,

I'm using Adobe Acrobat 6, HP Laserjet 2100, and Windows
XP Pro (SP 1). The drivers for the printer have been
updated. Acrobat is also current.

When I make a PDF file using Acrobat, I can make the PDF
successfully. But, afterwards, I can't print on the
Laserjet. No matter what I do, I can't delete the job
from the queue. I need to reboot and let the printer
print. The job remains in the queue after rebooting. When
it prints, I always get one extra blank page.

What's going on, and what should I do?

Thank you in advance for your help.

Paul
Click to expand...

And you're posting here because...? This is a *Microsoft* group - Acrobat is
an *Adobe* application. If you suspect the problem is caused by an Adobe
application, this isn't the correct place to be posting, now is it?
 
Paul said:
Hi,

I'm using Adobe Acrobat 6, HP Laserjet 2100, and Windows
XP Pro (SP 1). The drivers for the printer have been
updated. Acrobat is also current.

When I make a PDF file using Acrobat, I can make the PDF
successfully. But, afterwards, I can't print on the
Laserjet. No matter what I do, I can't delete the job
from the queue. I need to reboot and let the printer
print. The job remains in the queue after rebooting. When
it prints, I always get one extra blank page.

What's going on, and what should I do?

Thank you in advance for your help.

Paul
Click to expand...
Check out help at Adobe and HP
Eric Booth
 
You're welcome to read my post on Adobe's site.

By now you should realize that many such problems are
tied in some way to bugs in Microsoft's operating
systems.

Why should I not ask the question on the forums of both
companies ... since the problem could have arisen from
one or both of them?
 
Thanks for ther suggestion. I have been on HP's and
Adobe's sites and forums. I believe the problem may be
with Windows XP because I can't delete any Microsoft Word
document hanging in the queue after using Acrobat. It's
got something to do with Microsoft Office, Microsoft 's
Windows XP and the order in which printing is done with
Word and Adobe Acrobat.

I can priont from Word. I can print from, Acrobat. I can
print from Word and then print with Acrobat. But, after
priunting with Acrobat, I can't then print with Word.

And, then I can't empty the queue. I need to reboot. Then
it prints.

This makes me think it's got something to do with the
print function in Windows XP.

Paul
 
Just found another post on this board. Same problem,
different computer, printer, software.

Its' probably a bug in Windows.

Paul (See below)

Subject: print jobs constantly getting stuck in queue
with hp psc 2110
From: "Jon" <[email protected]>
Sent: 2/8/2004 2:56:05 AM

I recently purchased an HP PSC 2110 printer which I
installed with Windows XP Pro SP1.

Very often when I try to print something (even a test
page or from notepad), the document gets stuck in the
print queue.

Here is what shows up in my print queue:
Document Name Status Owner
Pages Size
Submitted Port
Test Page Printing Jon
Harris 2/1 76.2 KB/76.2 KB 5:40:04 AM
08/02/2004 USB001
Test Page
SYSTEM N/A 294 KB 5:40:04
AM 08/02/2004

It always shows 2 jobs like this, and sometimes the first
one (Owner: Jon Harris) shows the size as being only
partial (ex: 75.9 KB/76.2 KB)

deleting the SYSTEM owned job works fine, but when I try
to delete the first job, its status changes to 'Deleting -
Printing' and won't budge.

I am running the latest HP Drivers (version 2.1.0), and
have also tried their basic driver (version 3.1.1) I have
tried everything else under the sun, including a clean re-
install of windows, disabling startup programs, turning
off power management on the usb port, changing the USB
cable, and telling the printer to print directly to the
printer instead of spooling.

I am quite sure this isn't a hardware problem since I
have tried 2 different psc 2110s on 3 different
computers, and the problem persists.

The only solution I have found is to restart the print
spooler service, after which the jobs usually print.

Interstingly enough, the printer seems to work fine after
the print spooler service is restarted, and subsequent
print jobs do not seem to get stuck until after a reboot.

I hope someone out there has a solution, the HP customer
care people are stumped.

Cheers,
Jon.
 
Paul said:
Just found another post on this board. Same problem,
different computer, printer, software.

Its' probably a bug in Windows.

Paul (See below)

Subject: print jobs constantly getting stuck in queue
with hp psc 2110
From: "Jon" <[email protected]>
Sent: 2/8/2004 2:56:05 AM

I recently purchased an HP PSC 2110 printer which I
installed with Windows XP Pro SP1.

Very often when I try to print something (even a test
page or from notepad), the document gets stuck in the
print queue.

Here is what shows up in my print queue:
Document Name Status Owner
Pages Size
Submitted Port
Test Page Printing Jon
Harris 2/1 76.2 KB/76.2 KB 5:40:04 AM
08/02/2004 USB001
Test Page
SYSTEM N/A 294 KB 5:40:04
AM 08/02/2004

It always shows 2 jobs like this, and sometimes the first
one (Owner: Jon Harris) shows the size as being only
partial (ex: 75.9 KB/76.2 KB)

deleting the SYSTEM owned job works fine, but when I try
to delete the first job, its status changes to 'Deleting -
Printing' and won't budge.

I am running the latest HP Drivers (version 2.1.0), and
have also tried their basic driver (version 3.1.1) I have
tried everything else under the sun, including a clean re-
install of windows, disabling startup programs, turning
off power management on the usb port, changing the USB
cable, and telling the printer to print directly to the
printer instead of spooling.

I am quite sure this isn't a hardware problem since I
have tried 2 different psc 2110s on 3 different
computers, and the problem persists.

The only solution I have found is to restart the print
spooler service, after which the jobs usually print.

Interstingly enough, the printer seems to work fine after
the print spooler service is restarted, and subsequent
print jobs do not seem to get stuck until after a reboot.

I hope someone out there has a solution, the HP customer
care people are stumped.

Cheers,
Jon.
Click to expand...

Have a look at this article

http://support.microsoft.com/default.aspx?scid=kb;EN-US;318152

Eric Booth
 
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