R
Regis
My girlfriend (in college) has an HP machine running Win XP Home Ed.
She is expecting company and wanted to set up a "family or guest"
account, as she has done in the past. However this time she got a
message saying, "computer is locked and only an administrator/owner
can unlock it". She input her p/w and it doesn't work.
A chat with HP resulted in being told that she might have a virus or
spyware which may have done this. Very unhelpful. She has "Norton
A/V", up to date, 'Search & Destroy", ditto, and she runs "Stinger"
periodically. If there was something, it's likely gone now.
Can anyone recommend a program to recover her Admin p/w, which has
been changed? Or to revert the p/w to something which will allow her
to access the system?
Please also bear in mind that she is in no way computer savvy, and I
am too far away to do the hands on thing. Any suggestions would be
much appreciated.
TIA, Regis
She is expecting company and wanted to set up a "family or guest"
account, as she has done in the past. However this time she got a
message saying, "computer is locked and only an administrator/owner
can unlock it". She input her p/w and it doesn't work.
A chat with HP resulted in being told that she might have a virus or
spyware which may have done this. Very unhelpful. She has "Norton
A/V", up to date, 'Search & Destroy", ditto, and she runs "Stinger"
periodically. If there was something, it's likely gone now.
Can anyone recommend a program to recover her Admin p/w, which has
been changed? Or to revert the p/w to something which will allow her
to access the system?
Please also bear in mind that she is in no way computer savvy, and I
am too far away to do the hands on thing. Any suggestions would be
much appreciated.
TIA, Regis