Administrator has restricted this computer to access USB/1394 mass storage drives

  • Thread starter Thread starter odracir
  • Start date Start date
O

odracir

Hello.

I recently purchased an Acer workstation with Windows XP SP2 installed on
it. After adding it to the domain, I cant access the CD/DVD drive or any USB
drives that I try to connect to it. I can't install any software either. I
keep getting messages like the one of the subject of this post, and I am
logged on to the computer as administrator.

I appreciate any help I can get.

Thanks,
Odracir
 
It turns out that Acers ship with an utility called Acer lanScope that
sometimes works and sometimes it doesn't. I have two identical machines, one
is working fine and the other one is giving me the problem above. If you
look on your tray there is an icon for lanScope Agent, and if you click on
it, it will give you the information that will show that all your devices
are locked. Supposedly you should be able to control these settings using
the Acer eLock utility, but I couldn't change the settings so I had to
uninstall the lanScope application and disable all the services for the Acer
applications, namely the Memcheck and the Lock something something (sorry, I
don't remember the full name)

OEMs should stop loading their machines with their utilities. Windows works
fine when alone.

After I uninstalled the lanScope agent I was able to access devices again.

Reg,
Odracir.
 
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