Scott said:
Shanen Stanley,
As everyone in the news groups know, an unknown issues for me could
easily be common knowledge for someone else. That is one of the
major POINTS for the news groups! If that is too difficult for you
to grasp then please follow this link:
http://www.catb.org/~esr/faqs/bit_me.html
First off - no need to be an ass.
You mis-quoted my signature like it was meant just for you. It wasn't - it
has been my signature for years. As for "everyone in the newsgroups know"
<- what? Everyone in these newsgroups know you by name? If that's so -
then surely you knew that was my standard signature (being suchg a regular
that everone knows...) - because I have been posting in these newsgroups for
years - very frequently.
I do not know you, your name is not familar to me. I made no judgement on
your knowledge level beyond the fact that you seem to have been appointed a
system administrator possibly before you were ready.
These newsgroups were meant to get assistance with problems - not general
"how do I administer my company network" training guides. ;-)
The reason I kept the question vague is so no one will put
themselves in a box while trying to answer it. If you want an
example of what I am trying to do then ask for an example, I would
be happy to give you one.
Why should I *ask* for an example? You are the one with the issue - I am
voluntarily giving of my time and expertise to assist. Dragging the true
need out of you is not something that anyone here is required to do - nor
should you expect it.
Example: Our in house custom software, written by someone who does
not work here anymore, has a problem with the monitor being turned
off. It has no problem with screen savers but when windows turns
off the monitor there is a 50/50 chance that the program will
crash. It is just a pain for me to stop what I am doing to run
upstairs, have the user save their work, kick them off their
computer, login as me, then changed the power setting in windows,
log off and have them(user) log back in.
So - set your domain group policy so that their power settings do not turn
off the monitor or so that users can control their own screensaver/power
settings without administrative rights or use Remote Desktop or better yet -
offer Remote Assistance and see what they see and help them remotely without
ever leaving your desk or getting off the phone with them.
In this case it would be nice to instruct them on how to change the
power settings over the phone. They can't do that right now
because of their security settings!
See above.
My sugestion on making them Administrators is simple, I don't know
of any other solution!
Group Policies would be a start. Remote Assistance would be a plus as well.
Unless they are developers, they shouldn't need administrative rights - and
even then, I believe the better solution (given they do not need direct
access to certain hardware) would be virtualization - where they run/test
their software in a virtual environment. (VirtualBox is a freeware
virtualization product.) This gives them more flexibility and such - and
protects your environment.
I would be happy to hear what other people have done and what kind
of success they have had. or not...
The majority of people with the most success will be those who locked down
their systems and then used the tools like Group Policy, Remote Assistance,
Scripting, etc to manage the systems remotely and not allow the users to
'run free'. Usually - regular users with free reign are worst than the
running back and forth you might have to do - which can be greatly minimized
with the tools available to manage Windows systems.
Unknown problems? No one knows - thus why they are unknown.
Known issues - they will likely infest/infect their own machines
and not be able to clean them; they will be more vulnerable to all
sorts of attacks; it is a security risk for your overall network;
etc...
What about it?
NP.
It's simple - manage it like every other business does with a group of
Windows computers. In a domain. You can change the settings with domain
policies, you can remotely control the computers completely even offer
remote assistance (so you never have to leave the comfort of your office.)