address recognition

  • Thread starter Thread starter Hilary
  • Start date Start date
H

Hilary

Windows XP Pro
Outlook 2003 from MS Office 2003 Pro (totally new installation)
Upgraded Outlook files from: Outlook 2000

created a pst file from Outlook 2000 of each contact folder and of all
folders.
Placed them on my second hard drive.
Uninstalled Outlook 2000.
Installed MS Office 2003 Pro with Outlook 2003

Outlook 2003 does not recognize the addresses in the .pst file when I
type a name into a new document.

What I have done to correct it:
1. read every book I could find at Borders to see if there was
anything in it about this... didn't find anything.
2. tried to think it through so:
a. put the pst file into the same folder as the pst file that Outlook
sees, then removed the original (had them as same name).
b. imported the file into Outlook 2003 using the option for choosing
Personal Folders. Names show under contacts, but do not get put into
the To field when creating new mail message and every folder was
duplicated.
c. imported the file into Outlook 2003 using the option for choosing
"current Folder". Names show under contacts, but do not get put into
the To field when creating new mail message and every folder was
duplicated.
d. deleted the folders from outlook, deleted the pst file from the
file manager, reinstalled Outlook 2003 and it opened with duplicate
folders with no address recognition.

P.S. I can't use the helpline that is listed in the reinstall because
it
tells me that there is an error and gives me a "page cannot be
accessed"
message.

Anyone have any suggestions?

Thanks, in advance.
Hilary
 
Hi Hilary,

To ensure that the contact folder is available as an address book, do this:

1. Click the Contacts icon in the navigation pane on the left side of the
Outlook window.
2. Right-click on the Contacts folder, then click on Properties.
3. Click on the Outlook Address Book tab along the top.
4. Ensure that the checkbox has a check in it next to "Show this folder as
an e-mail Address Book."

You can do this for each and every Contacts-type of folder listed in this
view so all of the contacts are available when using the Address Book. I
hope this helps!

Regards,

Bob Cooley, MCSE
Supportability Program Manager
for Outlook & BCM
--------------------
| From: (e-mail address removed) (Hilary)
| Newsgroups: microsoft.public.outlook.general
| Subject: address recognition
| Date: 29 Apr 2004 07:04:15 -0700
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|
| Windows XP Pro
| Outlook 2003 from MS Office 2003 Pro (totally new installation)
| Upgraded Outlook files from: Outlook 2000
|
| created a pst file from Outlook 2000 of each contact folder and of all
| folders.
| Placed them on my second hard drive.
| Uninstalled Outlook 2000.
| Installed MS Office 2003 Pro with Outlook 2003
|
| Outlook 2003 does not recognize the addresses in the .pst file when I
| type a name into a new document.
|
| What I have done to correct it:
| 1. read every book I could find at Borders to see if there was
| anything in it about this... didn't find anything.
| 2. tried to think it through so:
| a. put the pst file into the same folder as the pst file that Outlook
| sees, then removed the original (had them as same name).
| b. imported the file into Outlook 2003 using the option for choosing
| Personal Folders. Names show under contacts, but do not get put into
| the To field when creating new mail message and every folder was
| duplicated.
| c. imported the file into Outlook 2003 using the option for choosing
| "current Folder". Names show under contacts, but do not get put into
| the To field when creating new mail message and every folder was
| duplicated.
| d. deleted the folders from outlook, deleted the pst file from the
| file manager, reinstalled Outlook 2003 and it opened with duplicate
| folders with no address recognition.
|
| P.S. I can't use the helpline that is listed in the reinstall because
| it
| tells me that there is an error and gives me a "page cannot be
| accessed"
| message.
|
| Anyone have any suggestions?
|
| Thanks, in advance.
| Hilary
|
 
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