OK. So, if there's a compatibility issue between old .pst files and
Outlook
2007, I'd never seen anything to suggest it and as I said, pretty much
everything worked perfectly except for a few email address issues. The
advice
you gave suggests that a new format .pst file is a good idea, and I'd
have
to
agree but it only seemed to deal with importing contacts, not email
history,
calendar, notes etc, etc.
What I have done is to create a new .pst file and imported all the data
from
my old one (which it turns out was 97-2002 format - I have done this
before
for Outlook 2003). This seemed to work fine. I've kept a copy of my old
.pst
file renamed as .pst.old just in case.
I'll just have to wait and see if the email problem has now gone away.
The
other thing to happen is that the new .pst file is 25% larger than the
old
one - not so surprising I guess.
So I don't know if this fixes the issue yet but I agree it's something
that
should have been done - it's a shame the help files/installation
instructions
for Outlook 2007 don't make the need more obvious.
:
Just pasting a file into the default location is a bad idea. That does
not
connect the file to the profile and corrupts the profile. Fortunately,
by
deleting the original file, you have avoided corrupting your PST. All
you
need to do is create a new Outlook profile and connect this data file
correctly to the profile: Open it in Outlook, set it as the default
delivery
location, restart Outlook, and then close the new file created by the
new
profile. After that, all you need to do is configure the Outlook
Address
Book Service.
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]
Under W2000 I used to keep the .pst file in My Documents\Outlook (so
that
backing up "My Documents" saved all Outlook info). On the new Vista
PC,
I
copied my username.pst file (and a couple of archive files) into
"username\AppData\Local\Microsoft\Outlook. I deleted the default
Outlook
2007
file "outlook.pst" and opened my old file. I can't remember having
to
set
it
as default, it would be the only choice available having deleted the
default
file.
I have a backup of the outlook file as it was on my old pc. It would
be
an
even bigger pain to revert back to that as there's been new
emails/contacts/notes etc changed since then. I still have the old
PC
in
it's
original form pending formatting the drive and installing Vista to
use
as
a
second PC.
Backups on the new PC have been troublesome (Vista/Acronis issues)
and
I
don't have a backup "history"; only last couple of days at any time
at
the
moment. This will change when I can sort it out.
:
Where did you copy the PST file?
How did you connect it to your new Outlook profile and set it as
your
default?
Did you keep a backup?
--
Russ Valentine
[MVP-Outlook]
message
I'm not trying to be evasive, I know that in order to find
faults,
information is needed; my problem is I'm not sure what more I can
say.
I used to use Outlook 2003 and have spent some years adding
contacts
and
their email addresses. When I got the new PC with Vista and
Outlook
2007,
I
just copied over the .pst file with all my contacts, calendar,
notes,
emails
etc and told Outlook 2007 to open it. That's it.
It's not even that easy to run further tests (although I will
when I
next
find a contact whose address doesn't work) because as I found
entries
that
don't work, I retyped them in and now they do work.
If this isn't enough to go on then all I can suggest is that next
time
I
come across a contact that doesn't work, I won't re-enter the
email
but
instead, I'll create a new contact and keep the old one so I can
compare
them
and post here again with any new information revealed. And I'll
apologise
to
the contact for using him/her as a test subject !
:
You first. We're not looking over your shoulder, you know. You
must
provide
the information we would need to troubleshoot. You haven't.
This problem was caused by your migrating your data incorrectly
or
configuring your address book service incorrectly. State how you
did
both.
State whether you kept a backup of your data file.
--
Russ Valentine
[MVP-Outlook]
message
I just noticed this thread, a couple of weeks late !. I'd like
to
support
Dirk here - I have exactly the same problem, no error
messages,
some
emails
just don't go.
I am running a new pc with Vista and Outlook 2007, upgraded
from
W2000
and
Outlook 2003. Most of the email addresses in my contact list
have
been
in
use
for some time as I just copied across the .pst file. So
definitely
no
faulty
entry methods here. The emails used to work but don't now. I
have
to
retype
the address in the contact list, or enter it directly in the
"to"
field
before it will work. When I retype the email, it appears
exactly
as
it
did
before, only now it works.
This is a real pain and I'd hate to think I'm going to have to
enter
all
my
email addresses again. It's a particular nuisance if I send to
several
addresses in a single message - some go ok but the message
remains
in
the
outbox because some don't go; trouble is I don't know which
went
and
which
didn't.
Please try a bit harder to help if you can.
:
That's because you posted no information. "I cannot send
emails"
tells
us
absolutely nothing. From what I've finally been able to
extract
from
you,
I
suspect you have no valid addresses in the Outlook Address
Book
because
you
imported your Contacts from a CSV file. Imported addresses
often
fail
to
resolve, and you can't send a message without a resolved
address.
For your next step, create a Contact from scratch. Make sure
its
electronic
address resolves. See if you can send a message to that
contact
from
the
Outlook Address Book.
Why did you have to import these Contacts?
--
Russ Valentine
[MVP-Outlook]
There is no error message. Send/Receive operate without any
problems.
The
outbox is filled with both types (manually entered address
and
select
from
address book) at the same time but not all mails get sent.
The
send
items
shows the expected results
I started with a plain installation and a plain pst adding
some
names
manually to the address book. I also imported addresses
through
csv.
Same
effects
If there would be something special I would describe it. -
If
you
have
suggestion let me know but keep you condescending comments
("Nothing
much
to go on here") for youself because you have not
contributed
anything
here
either.
message
Nothing much to go on here.
Post error messages.
Post transports.
Post what appears in Sent Items.
Post how you migrated Outlook data to this installation.
Post how you configured the Outlook Address Book in this
installation.
--
Russ Valentine
[MVP-Outlook]
Maybe this can help your imagination what I am doing!
When I try to send an email I click on the "To" button to
select
an
address from the address book. Once I have selected an
address
and
wrote
my friend some nice lines I press the "Send" button but
the
email
doesn't get send and remains in the "Outbox"
When I instead manually type is email address and presse
the
"Send"
button, the email will send to my friend and the "Outbox"
is
empty.
Do you have a better picture now. I am not doing anthing
complicated.
in
message