Address book selecting wrong names

  • Thread starter Thread starter Michael Whitkofski
  • Start date Start date
M

Michael Whitkofski

ne of my clients is experiencing this strange issue in
Outlook:

When composing a new mail message, he types "max" in
the 'TO' field. It selects the proper name of "Maxodon,
Hal" it also brings up another contact "Halsted, Karen".
This is just one example, there are more instances than
just this one, but it seems to be associating part of the
correct name with part of the incorrect name (Hal).

Also, and this may be related, sometimes it will enter a
contacts name twice when selected. For example, when
composing a new letter, type "judy" in the 'TO' field, it
will automatically place the correct name two times "Judy
Manning; Judy Manning". Consequently the contact
receives two e-mails.

The workstation in question is running Office XP on
Windows 98. I have tried to reinstall Office as well as
performing the Detect and Repair feature.

Any assistance to this matter is appreciated.

Thank you,
Michael Whitkofski
 
Have you tried clearing the autocompletion cache? Remove individual
addresses from the autocompletion cache by highlighting the entry when
presented in the suggested names list (use your arrow key to migrate to the
entry) and then hitting your Delete key before you tab out of the field. To
clear the entire cache, follow the instructions here:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q287623
 
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