Address book lost after upgrade from 2000 to 2003 ...

  • Thread starter Thread starter John7
  • Start date Start date
J

John7

Hi,

A friend using Office 2000 Pro upgraded to Office 2003 Pro.
He just inserted the CD and followed the instructions.
Now he cannot find his address book he used in Outlook Express.
In outlook Express [New mail] causes error 126.
Message: Addressbook support is not correctly installed.
Windows Help fails: 'Help and Support' service is not running.
Service was set to start automatically but it does not.
Manual start failed as well, msg: "Could not be started"

After uninstalling Office 2003 pro these problem persist.

How can he get his very important Adressbook back ???
How can he update correctly or fix Office 2000/2003 ???


TIA,
John
 
John7 said:
Hi,

A friend using Office 2000 Pro upgraded to Office 2003 Pro.
He just inserted the CD and followed the instructions.
Now he cannot find his address book he used in Outlook Express.
In outlook Express [New mail] causes error 126.
Message: Addressbook support is not correctly installed.
Windows Help fails: 'Help and Support' service is not running.
Service was set to start automatically but it does not.
Manual start failed as well, msg: "Could not be started"

After uninstalling Office 2003 pro these problem persist.

How can he get his very important Adressbook back ???
How can he update correctly or fix Office 2000/2003 ???


TIA,
John
Click to expand...

Do you think you cross-posted enough? One Outlook and one Outlook Express
group would have been plenty.

Was he sharing Outlook's Contacts? If so, he may have lost that.
Copied from Microsoft WindowsXP/Inside Out
Microsoft Press by Ed Bott and Carl Siechert

"Earlier versions of Address Book gave you the option of using your
Microsoft Outlook Contacts folder in Outlook Express. If you accepted this
option, Address Book became a front end to Outlook, visible in Outlook
Express and any other applications that used Address Book. Contacts added
via Outlook thus became accessible to Outlook Express, and contacts added to
Address Book by means of Outlook Express options (such as Outlook Express's
option to add the names of people you reply to via e-mail) became usable in
Outlook.

"This integration with Outlook is still available in Address Book 6 (the
version shipped with Windows XP), but only via an undocumented registry
edit. To share contact information between Outlook and Address Book, open
Registry Editor, and go to HKCU\Software\Microsoft\WAB\WAB4. Add the DWORD
value UseOutlook to this key (if it isn't already present), and set it to 1.
To return to the unintegrated state, return to this registry value and
either delete it or set it to 0.

"The tradeoff for integration between Outlook and Address Book is that it
precludes your using identities in Address Book. If you are using Outlook
integration and you display the Folders And Groups pane in Address Book, you
see the subfolders of your Outlook Contacts folder instead of your shared
contacts and personal contacts."

--
Frank Saunders, MS-MVP, IE/OE
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