Address Book Error

  • Thread starter Thread starter John Harman
  • Start date Start date
J

John Harman

Hi,

I have a problem opening the contacts list on my installation of outlook
2000.

Whenever I try to open the address book, or 'check names' I get:
The messaging interface has returned an unknown error. If the problem
persists, restart outlook
I have restarted outlook and the computer (XP pro SP1) a number of times,
this all started after the machine hung at shutdown. Any suggestions as to
where I should look would be appreciated.

Regards,


John
 
This could be almost anything. Do some routine maintenance. You did not post
your mail support mode or information store. Assuming you are using a PST
and Corp/Workgroup mode do the following:
1. Check your PST file for errors
2. Remove and re-add the Outlook Address Book Service
3. Run Detect and Repair
 
Hi Russ,

Sorry for the omission, it is in IMO mode, using a PST for the messages
which appears to be fine, I've already tried detect and repair.

I assume that the outlook address book service only applied to
Corp/workgroup mode as this appears to use windows address book (john.wab)
from some extra digging i've done.

I notice that the windows address book on the start menu is also not working
now so suspect that may be connected. Renaming the john.wab file doesn't
make any difference.

Any ideas? is there a windows address book newsgroup which this would be
more appropriate to?

Thanks for your help so far.

--
Regards,

John
Russ Valentine said:
This could be almost anything. Do some routine maintenance. You did not
post your mail support mode or information store. Assuming you are using a
PST and Corp/Workgroup mode do the following:
1. Check your PST file for errors
2. Remove and re-add the Outlook Address Book Service
3. Run Detect and Repair
--
Russ Valentine
[MVP-Outlook]
John Harman said:
Hi,

I have a problem opening the contacts list on my installation of outlook
2000.

Whenever I try to open the address book, or 'check names' I get:
The messaging interface has returned an unknown error. If the problem
persists, restart outlook
I have restarted outlook and the computer (XP pro SP1) a number of times,
this all started after the machine hung at shutdown. Any suggestions as
to where I should look would be appreciated.

Regards,


John
Click to expand...
Click to expand...
 
IMO is a problem. You should have told me.
You cannot do any repairs to the address book in IMO. IMO does not use the
WAB, it only uses the WAB engine from OE.
Try the other maintenance first. If that doesn't work, you'll have to
reinstall OE, not Outlook, after renaming the WAB32.DLL. Then disable and
re-enable sharing of the Address Book in OE (not Outlook).
--
Russ Valentine
[MVP-Outlook]
John Harman said:
Hi Russ,

Sorry for the omission, it is in IMO mode, using a PST for the messages
which appears to be fine, I've already tried detect and repair.

I assume that the outlook address book service only applied to
Corp/workgroup mode as this appears to use windows address book (john.wab)
from some extra digging i've done.

I notice that the windows address book on the start menu is also not working
now so suspect that may be connected. Renaming the john.wab file doesn't
make any difference.

Any ideas? is there a windows address book newsgroup which this would be
more appropriate to?

Thanks for your help so far.

--
Regards,

John
Russ Valentine said:
This could be almost anything. Do some routine maintenance. You did not
post your mail support mode or information store. Assuming you are using a
PST and Corp/Workgroup mode do the following:
1. Check your PST file for errors
2. Remove and re-add the Outlook Address Book Service
3. Run Detect and Repair
--
Russ Valentine
[MVP-Outlook]
John Harman said:
Hi,

I have a problem opening the contacts list on my installation of outlook
2000.

Whenever I try to open the address book, or 'check names' I get:
The messaging interface has returned an unknown error. If the problem
persists, restart outlook
I have restarted outlook and the computer (XP pro SP1) a number of times,
this all started after the machine hung at shutdown. Any suggestions as
to where I should look would be appreciated.

Regards,


John
Click to expand...
Click to expand...
Click to expand...
 
Back
Top