address book empty

  • Thread starter Thread starter qryus
  • Start date Start date
If you have Contacts in the Contacts folder but they are not accessible when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book is checked?

If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories or
address book. Is the Outlook Address Book present? If it isn't listed, add
it and close and restart Outlook. If it is listed, then remove it and close
then restart Outlook and repeat these steps to add it.

If you are using Outlook 2007 and the the checkbox is grayed, you'll need to
make a new profile as you can't add the Outlook Address Book service due to
a bug.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/



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Beautiful. Thank you very much!!
I removed it, added it, then restarted, in that order.


Diane Poremsky said:
If you have Contacts in the Contacts folder but they are not accessible when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book is checked?

If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories or
address book. Is the Outlook Address Book present? If it isn't listed, add
it and close and restart Outlook. If it is listed, then remove it and close
then restart Outlook and repeat these steps to add it.

If you are using Outlook 2007 and the the checkbox is grayed, you'll need to
make a new profile as you can't add the Outlook Address Book service due to
a bug.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/



Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


qryus said:
"Show this folder as an e-mail Address Book" grayed out.
Click to expand...
Click to expand...
 
I have tried this about 10 times and always the Address Book box is grayed
out, and will not let me remove the Outlook Address book, only the Mobile
address book, I can not change the properties of the address book. I have
removed the Business Contact Manager and run a restore and repairs. The next
step is to backup and remove Outlook and reinstall it. I am using Windows 7
RC1, x64 and was having troubles with Outlook each time I would close the
program It would restart and say that it was not shut down properly.

Diane Poremsky said:
If you have Contacts in the Contacts folder but they are not accessible when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book is checked?

If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories or
address book. Is the Outlook Address Book present? If it isn't listed, add
it and close and restart Outlook. If it is listed, then remove it and close
then restart Outlook and repeat these steps to add it.

If you are using Outlook 2007 and the the checkbox is grayed, you'll need to
make a new profile as you can't add the Outlook Address Book service due to
a bug.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/



Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


qryus said:
"Show this folder as an e-mail Address Book" grayed out.
Click to expand...
Click to expand...
 
Yes, me as well. Vista 32bit, outlook 2007 w/BCM. Sorry Diane, I tired the
New profile too to many hrs of work, no results, and much dismay ... no use.
Still greyed out. I'm sorry... no one in MS has dealt with this in the 3yrs
Outlook 2007 has been out???

And it's a bug that has been throughout Outlook 2000 - 2007?

Thanks if anyone finds something to help it.
 
I am using Vista 64 bit and Outlook 2007 w/BCM and I finally got it to work,
What I did was like what Diane said; I backed up all my e-mails and addresses
to a .PST file. Went to my e-mail accounts and wrote all them down into a
text document with all the settings and passwords. Then went to the Control
Panel in the 32bit Mail application, Show Profiles, General, Removed the
outlook profile. Rebooted, went back there and created a new profile Outlook,
opened the e-mail accounts button and
started to re-create the e-mail accounts again. Opened Outlook and imported
the e-mails and addresses and they were working again, I can now send out
e-mails from my address book and from the view window. There really needs to
be an easier way to back up your e-mail settings that is for sure, because
the backup inside of Outlook does not do it. I also did a search for Outlook
and found the profiles dir, I had tried to do it Diane's way by just making
an Outlook 1, Outlook 2 and setting them as default and going through the
same steps but it did not work for me. When I did the search I deleated the
files in a hidden dir and then the profile was gone and then made the new one
and went through all the steps above and it worked.

Good Luck

James
 
There are a lot of different ways to backup your e-mails and contacts, I have
not found any way to backup the POP e-mail accounts and settings inside
Outlook. If you know of any please pass it along. Most forums that I have
read lead you to an external $35.00 program to be able to do something that
should be integretated into Outlook. I have 14 to 15 e-mail accounts that I
monitor and it is a pain to input them all manually.
 
James Griffin said:
There are a lot of different ways to backup your e-mails and contacts,
Click to expand...

Err no, there's only ONE - copy the pst file.
I have not found any way to backup the POP e-mail accounts and settings
inside
Outlook. If you know of any please pass it along.
Click to expand...

If you have Outlook 2003 you can use the "Save My Settings" Wizard in
Start-All Programs-Microsoft Office-Microsoft Office Tools. Unfortunately
that was removed in Office 2007...
 
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