Address Book and Contacts problem

  • Thread starter Thread starter Camus
  • Start date Start date
C

Camus

I have Outlook 2003.
I need to synchronize Contacts and Outlook Address Book.

Here is what I've done so far:
1. I right clicked on my contacts folder, chose properties and
checked box to use the Outlook Address Book.

2. Then I go to Tools - Email Accounts - View or Change existing
directories or address books - Add 0utlook Address Book (type MAPI)
and select Finish.

3. I open OAB - all addresses appear to be there but they are listed
in First Name , Last Name order. I want to list them in alphabetical
order Last Name, then First Name. I go to Tools - Email Accounts -
View or Change existing directories or address books - Change ... but
there is nothing there... ???

Also - in pull down menu "Show Names from the:" I have 3 entries:
Outlook Address Book and two sets of Contacts.

What am I doing wrong and how can I correct it?

Thanks for all your help,

Camus
 
You left out how you ended up with two Contacts Folders in that list. Remove
the one that is invalid. If you can't tell which that is, pick one. If it's
the wrong one, remove the other and add back the first.
 
You left out how you ended up with two Contacts Folders in that list. Remove
the one that is invalid. If you can't tell which that is, pick one. If it's
the wrong one, remove the other and add back the first.
Click to expand...

i dont know how I ended up with two Contact Folder but I am not able
to remove them. It's either no Contact Folder at all or two of them.
 
Go to Tools > E-mail accounts > View or change existing directories or
address books > Outlook Address Book > Change.
Remove them there.
 
Go to Tools > E-mail accounts > View or change existing directories or
address books > Outlook Address Book > Change.
Remove them there.
Click to expand...


Ok... I removed OAB from there. There is NOTHING listed under Tools >
E-mail accounts > View or change existing directories or address
books. I still have OAB by the way - except it is listed in First -
Last name order.

So I am back to square one.
 
I told you to remove the Contacts Folders listed in the Outlook Address
Book, not the entire Outlook Address Book.
Add the Outlook Address Book back, then use the Change... button to add back
only the Contacts Folder you want displayed.
 
Russ,

I am totaly confused by now :)
Can you tell me step-by-step what I should do?
I have nothing listed under OAB at all.
Thank you, :)
 
Go to Tools | E-mail accounts, select "View or change existing directories
or address books", and click OK. If you don't see the OAB in the Directories
and Address Books list, click the Back button, then select "Add a new
directory or address book", then "Additional Address Books", and add the
OAB. Then keep clicking Back until you get back to the first dialog box,
and go back to the Directories and Address Books list as you did earlier.
Once the OAB appears in the list, select it and then click Change to make
sure the Contacts folder(s) you want to display are listed. If any of them
aren't listed, you'll need to enable those Contacts folders as Outlook
Address Books by right clicking the folder, selecting Properties, clicking
the Outlook Address Book tab, and checking the "Show this folder as an
E-mail address book" box. Make sure you restart Outlook after making these
changes.
 
Go to Tools | E-mail accounts, select "View or change existing directories
or address books", and click OK. If you don't see the OAB in the Directories
and Address Books list, click the Back button, then select "Add a new
directory or address book", then "Additional Address Books", and add the
OAB. Then keep clicking Back until you get back to the first dialog box,
and go back to the Directories and Address Books list as you did earlier.
Once the OAB appears in the list, select it and then click Change to make
sure the Contacts folder(s) you want to display are listed. If any of them
aren't listed, you'll need to enable those Contacts folders as Outlook
Address Books by right clicking the folder, selecting Properties, clicking
the Outlook Address Book tab, and checking the "Show this folder as an
E-mail address book" box. Make sure you restart Outlook after making these
changes.
Click to expand...


Russ, here is what I've tried so far:
I select "View or change existing directories or address books" - OAB
is already listed. However if I click 'change' button to sort by Last
Name - OAB is not there.
If I choose "Add a new directory or address book" I get OAB and PAB
listed as options to add. I select OAB, click 'next' and get following
message: "This account or directory type already exists and cannot be
specified twice".

Also if I go to CONTACTS and select properties - the button "Show this
folder as an email Address Book" is grayed out.
 
Russ, here is what I've tried so far:
I select "View or change existing directories or address books" - OAB
is already listed. However if I click 'change' button to sort by Last
Name - OAB is not there.
If I choose "Add a new directory or address book" I get OAB and PAB
listed as options to add. I select OAB, click 'next' and get following
message: "This account or directory type already exists and cannot be
specified twice".

Also if I go to CONTACTS and select properties - the button "Show this
folder as an email Address Book" is grayed out.
 
The Outlook Address Book should not appear in the Change... dialog box, just
the Contact Folders you want to display the and sorting options.
If in fact you have the Outlook Address Book Service in this profile and yet
you can't select the email address book option for Contacts Folders in the
same profile, the Outlook Address Book Service is corrupt. Remove it.
Restart Outlook. Re-add it and reconfigure it.
 
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