Address Bar not working

[Guest]

Hi. I'm running IE 6.0 SP2 and as of this morning I can't link to any web
sites I type in the address bar.
When I start IE, my home page comes up and I can browse by clicking on the
different links, but when I type a URL in the address bar and click GO,
nothing happens.
Any ideas?

 

[Guest]

hi joe

you need to delete an update from microsoft that is causeing you this problem
the update is kb908531

kev

 

[Guest]

Hi Nungy. Thanks for the quick reply. Can you please tell me how to delete
the update?

 

[Guest]

I'm having the same problem. I deleted the kb908531 update, but am still not
able to use my address bar. Any ideas?

 

[Don Varnau]

Hi,
If this problem appeared after updates from Microsoft were installed (last
couple of days) see this information from Stephen Hui [MSFT]

We've determined that the majority of the issues people are having with
MS06-015 / KB908531 are due to a bad interaction between the security update
and a software component included with various HP hardware devices,
including but not limited to printers, scanners, and cameras.


Here are two fixes which should fix problems caused by the interaction with
the HP software:

------------------------------

Option 1 - Modify the registry

- (If you have multiple user accounts set up) Log onto the computer using an
account with Administrator privileges

- Click the Start button, then click Run and type "regedit" at the prompt,
without the quotes; this will start Registry Editor

- Locate the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell
Extensions\Cached key in Registry Editor

- Right click on the key and select New / DWORD Value

- Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
{000214E6-0000-0000-C000-000000000046} 0x401", without the quotes

- Right click the value, select Modify, and type "1" into the Value Data
field

- Close Registry Editor

------------------------------

Option 2 - Kill the HP process

- Wait until Internet Explorer, Windows Explorer, or whichever component is
encountering problems is in an unresponsive state

- Click the Start button, then select Run and type "taskmgr" at the prompt,
without the quotes; this will start Task Manager

- Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task Manager, then
right click on them and select End Process

(Note: Option 2 this may disable some HP device-specific functionality until
you restart your computer.)

If your computer is not currently unresponsive, you should only have to do
Option 1 or Option 2, not both. If your computer is currently unresponsive,
you should be fixed by doing Option 2.

I'm very sorry about the inconvenience this has caused you all; hopefully
this will get things back on track. Please note that MS06-015 fixes a
critical security vulnerability, so it's very important that you reinstall
it as soon as possible if you've uninstalled it. Please also keep in mind
that disabling Auto Update will leave your computer unprotected even after
we release security updates. I understand that this experience has been
very frustrating for many of you, but I really must still strongly recommend
that you leave Auto Update enabled for your own safety.

Last but not least -- if anyone encounters similar problems after attempting
both options above, please post about it here so that we can continue to
investigate.
- - - - -
For the removal option look for another discussion also named "Address Bar
Not Working" (April 14) you will be giving up the enhanced security provided
by this update.

Hope this helps,
Don
[MS MVP- IE]

 

[Guest]

Thank you so much for the information. I was able to delete the update and
fixed the problem.

Hi,
If this problem appeared after updates from Microsoft were installed (last
couple of days) see this information from Stephen Hui [MSFT]

We've determined that the majority of the issues people are having with
MS06-015 / KB908531 are due to a bad interaction between the security update
and a software component included with various HP hardware devices,
including but not limited to printers, scanners, and cameras.


Here are two fixes which should fix problems caused by the interaction with
the HP software:

------------------------------

Option 1 - Modify the registry

- (If you have multiple user accounts set up) Log onto the computer using an
account with Administrator privileges

- Click the Start button, then click Run and type "regedit" at the prompt,
without the quotes; this will start Registry Editor

- Locate the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell
Extensions\Cached key in Registry Editor

- Right click on the key and select New / DWORD Value

- Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
{000214E6-0000-0000-C000-000000000046} 0x401", without the quotes

- Right click the value, select Modify, and type "1" into the Value Data
field

- Close Registry Editor

------------------------------

Option 2 - Kill the HP process

- Wait until Internet Explorer, Windows Explorer, or whichever component is
encountering problems is in an unresponsive state

- Click the Start button, then select Run and type "taskmgr" at the prompt,
without the quotes; this will start Task Manager

- Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task Manager, then
right click on them and select End Process

(Note: Option 2 this may disable some HP device-specific functionality until
you restart your computer.)

If your computer is not currently unresponsive, you should only have to do
Option 1 or Option 2, not both. If your computer is currently unresponsive,
you should be fixed by doing Option 2.

I'm very sorry about the inconvenience this has caused you all; hopefully
this will get things back on track. Please note that MS06-015 fixes a
critical security vulnerability, so it's very important that you reinstall
it as soon as possible if you've uninstalled it. Please also keep in mind
that disabling Auto Update will leave your computer unprotected even after
we release security updates. I understand that this experience has been
very frustrating for many of you, but I really must still strongly recommend
that you leave Auto Update enabled for your own safety.

Last but not least -- if anyone encounters similar problems after attempting
both options above, please post about it here so that we can continue to
investigate.
- - - - -
For the removal option look for another discussion also named "Address Bar
Not Working" (April 14) you will be giving up the enhanced security provided
by this update.

Hope this helps,
Don
[MS MVP- IE]

Hi. I'm running IE 6.0 SP2 and as of this morning I can't link to any web
sites I type in the address bar.
When I start IE, my home page comes up and I can browse by clicking on the
different links, but when I type a URL in the address bar and click GO,
nothing happens.
Any ideas?

 

[Guest]

If you type in http:// before you type your web site address it will work but
you still cannot perform a search. Another post said to open your task
manager and end the processes on the following two processes, hpgswnd.exe
and hpgs2wnf.exe. When these two are stopped IE6 returns to normal. This
problem has to do with some security porblem that doesnt like Hewlet packard
devices. So have said to restore your computer prior to this update that is
causing the problem but I was cleaning out my computer the other day and
deleted about 3Gb of restore points so now I cant restore to a point before
this happened. Microsift why dont you fix the problem or inform us of it?
David

 

[Guest]

I tried modding the registry, it did nothing.

Ending 3 processes every time I start my computer in order to use my
drop-down navbar is a stone-age workaround. I could do it, sure, but how do
I explain this to my comp-challanged fiancee? And I lose functionality on my
printer whenever I end the processes, also. This solution, while it works,
is essentially worthless.

I give MS a lot of credit. I have never had ANY problems with any MS
software previous to this issue - but this is kind of a big issue. It's not
like half the world doesn't have HP printers and scanners. I removed the
update - and I'd like to plead with MS personnel to please, please develop a
fix or patch for this that provides the security we deserve along with the
functionality we have come to depend on. Thanks Don and others whose
responses were helpful, even if the "end processes" workaround seems like it
was developed by Cro-Magnon man.

J Miller

Hi,
If this problem appeared after updates from Microsoft were installed (last
couple of days) see this information from Stephen Hui [MSFT]

We've determined that the majority of the issues people are having with
MS06-015 / KB908531 are due to a bad interaction between the security update
and a software component included with various HP hardware devices,
including but not limited to printers, scanners, and cameras.


Here are two fixes which should fix problems caused by the interaction with
the HP software:

------------------------------

Option 1 - Modify the registry

- (If you have multiple user accounts set up) Log onto the computer using an
account with Administrator privileges

- Click the Start button, then click Run and type "regedit" at the prompt,
without the quotes; this will start Registry Editor

- Locate the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell
Extensions\Cached key in Registry Editor

- Right click on the key and select New / DWORD Value

- Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
{000214E6-0000-0000-C000-000000000046} 0x401", without the quotes

- Right click the value, select Modify, and type "1" into the Value Data
field

- Close Registry Editor

------------------------------

Option 2 - Kill the HP process

- Wait until Internet Explorer, Windows Explorer, or whichever component is
encountering problems is in an unresponsive state

- Click the Start button, then select Run and type "taskmgr" at the prompt,
without the quotes; this will start Task Manager

- Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task Manager, then
right click on them and select End Process

(Note: Option 2 this may disable some HP device-specific functionality until
you restart your computer.)

If your computer is not currently unresponsive, you should only have to do
Option 1 or Option 2, not both. If your computer is currently unresponsive,
you should be fixed by doing Option 2.

I'm very sorry about the inconvenience this has caused you all; hopefully
this will get things back on track. Please note that MS06-015 fixes a
critical security vulnerability, so it's very important that you reinstall
it as soon as possible if you've uninstalled it. Please also keep in mind
that disabling Auto Update will leave your computer unprotected even after
we release security updates. I understand that this experience has been
very frustrating for many of you, but I really must still strongly recommend
that you leave Auto Update enabled for your own safety.

Last but not least -- if anyone encounters similar problems after attempting
both options above, please post about it here so that we can continue to
investigate.
- - - - -
For the removal option look for another discussion also named "Address Bar
Not Working" (April 14) you will be giving up the enhanced security provided
by this update.

Hope this helps,
Don
[MS MVP- IE]

Hi. I'm running IE 6.0 SP2 and as of this morning I can't link to any web
sites I type in the address bar.
When I start IE, my home page comes up and I can browse by clicking on the
different links, but when I type a URL in the address bar and click GO,
nothing happens.
Any ideas?

 

[Guest]

I don't know about killing the HP process ... but if the registry fix is any
indicator -- it too will be a winner. Happy to find your fix out here Don...
: )

Hi,
If this problem appeared after updates from Microsoft were installed (last
couple of days) see this information from Stephen Hui [MSFT]

We've determined that the majority of the issues people are having with
MS06-015 / KB908531 are due to a bad interaction between the security update
and a software component included with various HP hardware devices,
including but not limited to printers, scanners, and cameras.


Here are two fixes which should fix problems caused by the interaction with
the HP software:

------------------------------

Option 1 - Modify the registry

- (If you have multiple user accounts set up) Log onto the computer using an
account with Administrator privileges

- Click the Start button, then click Run and type "regedit" at the prompt,
without the quotes; this will start Registry Editor

- Locate the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell
Extensions\Cached key in Registry Editor

- Right click on the key and select New / DWORD Value

- Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
{000214E6-0000-0000-C000-000000000046} 0x401", without the quotes

- Right click the value, select Modify, and type "1" into the Value Data
field

- Close Registry Editor

------------------------------

Option 2 - Kill the HP process

- Wait until Internet Explorer, Windows Explorer, or whichever component is
encountering problems is in an unresponsive state

- Click the Start button, then select Run and type "taskmgr" at the prompt,
without the quotes; this will start Task Manager

- Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task Manager, then
right click on them and select End Process

(Note: Option 2 this may disable some HP device-specific functionality until
you restart your computer.)

If your computer is not currently unresponsive, you should only have to do
Option 1 or Option 2, not both. If your computer is currently unresponsive,
you should be fixed by doing Option 2.

I'm very sorry about the inconvenience this has caused you all; hopefully
this will get things back on track. Please note that MS06-015 fixes a
critical security vulnerability, so it's very important that you reinstall
it as soon as possible if you've uninstalled it. Please also keep in mind
that disabling Auto Update will leave your computer unprotected even after
we release security updates. I understand that this experience has been
very frustrating for many of you, but I really must still strongly recommend
that you leave Auto Update enabled for your own safety.

Last but not least -- if anyone encounters similar problems after attempting
both options above, please post about it here so that we can continue to
investigate.
- - - - -
For the removal option look for another discussion also named "Address Bar
Not Working" (April 14) you will be giving up the enhanced security provided
by this update.

Hope this helps,
Don
[MS MVP- IE]

Hi. I'm running IE 6.0 SP2 and as of this morning I can't link to any web
sites I type in the address bar.
When I start IE, my home page comes up and I can browse by clicking on the
different links, but when I type a URL in the address bar and click GO,
nothing happens.
Any ideas?

 

[Guest]

Editing the registry did not work for me...but deleting security update
908531 did work. HOWEVER, Microsoft then continues to download 908531 to my
computer and I have to keep deleting it!! Why does Microsoft continue to
send updates that are known to be causing a problem?? When will Microsoft
FIX it?

 

[RWS]

Editing the registry did not work for me...but deleting security update
908531 did work. HOWEVER, Microsoft then continues to download 908531 to my
computer and I have to keep deleting it!! Why does Microsoft continue to
send updates that are known to be causing a problem?? When will Microsoft
FIX it?

Hi. I'm running IE 6.0 SP2 and as of this morning I can't link to any web
sites I type in the address bar.
When I start IE, my home page comes up and I can browse by clicking on the
different links, but when I type a URL in the address bar and click GO,
nothing happens.
Any ideas?

------------------------------------------------------------------------------------
Sorry to hear you are having the 908531 issue.
I do not have the issue as I don't have any of the related HP components installed.
I suggest TEMPORARILY deselecting the Automatic Updates setting of
"Automatic (recommended)" in System Properties / Automatic Updates tab
and instead selecting "Notify me but don't automatically download and install them"
and then when notified of an update, manually go to Windows Update and check
to see what updates are available and avoid 908531 until there is a notice that the
issue with HP components has been resolved.
------------------------------------------------------------------------------------

 

[Guest]

Thanks for the tip, RWS. Of course, your are absolutely right, and I have
done exactly as you suggest. However, that results in Norton AV Protection
Center popping up a warning about 20 times a day that this setting for Auto
Update is affecting my security status. While this is not a real "issue", it
is annoying as all get out as it is occurring on both of my HP computers.
And I'm not sure how to tell when it is safe to allow 908531 to install
except for just trying it from time to time. It would be nice to at least
see a commitment from Microsoft to fix it. Not having any idea what to
expect is really the worst! I'm usually pretty calm and understanding, but
this one is getting to me!

 

[RWS]

Thanks for the tip, RWS. Of course, your are absolutely right, and I have
done exactly as you suggest. However, that results in Norton AV Protection
Center popping up a warning about 20 times a day that this setting for Auto
Update is affecting my security status. While this is not a real "issue", it
is annoying as all get out as it is occurring on both of my HP computers.
And I'm not sure how to tell when it is safe to allow 908531 to install
except for just trying it from time to time. It would be nice to at least
see a commitment from Microsoft to fix it. Not having any idea what to
expect is really the worst! I'm usually pretty calm and understanding, but
this one is getting to me!

 

[LITTLEL]

Thank you EVERYONE for the info. Thought for sure I was losing my mind! The
regedit nor deleting the the update worked for my computer... but killing the
HP processes did the trick. Also changing the setting for the MS AutoUpdate
to Notify is a VERY good suggestion. I believe this is the second time an MS
update has horked my machine. But hey, twice in over a decade is still a
pretty good track record.
Thanks again!
LittleL in Colorado

 

[Guest]

I have researched all of your remedies, however I know I have a problems
associated with the HP software. At this point in time I am totally
confused. I had the unfortunate issue with the Photosmart Software. I
purchased a new HP 3210 (early June) all-in-one printer and have had nothing
but problems since. Due to lockups once I attempted to load the software and
spending countless days with the techs from HP and Dell, the only remedy they
could come up with was format, debug, the machine. Roughly a day or two
later I read an article PC World concerning the HP issue, which apparently
has created havoc with both XP, Mozilla and one other program. I spoke with
what I thought was a senior tech with HP and cited the article in PC World.
He indicated to me, that he never heard of any such conflict. CRAZY!!!! I
have had nothing but continual problems with this printer, and never expected
all these other underlying problem issues.
If you would kindly reply, I would be great to try and get to the root of
these problems. THANKS for your time

Hi,
If this problem appeared after updates from Microsoft were installed (last
couple of days) see this information from Stephen Hui [MSFT]

We've determined that the majority of the issues people are having with
MS06-015 / KB908531 are due to a bad interaction between the security update
and a software component included with various HP hardware devices,
including but not limited to printers, scanners, and cameras.


Here are two fixes which should fix problems caused by the interaction with
the HP software:

------------------------------

Option 1 - Modify the registry

- (If you have multiple user accounts set up) Log onto the computer using an
account with Administrator privileges

- Click the Start button, then click Run and type "regedit" at the prompt,
without the quotes; this will start Registry Editor

- Locate the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell
Extensions\Cached key in Registry Editor

- Right click on the key and select New / DWORD Value

- Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
{000214E6-0000-0000-C000-000000000046} 0x401", without the quotes

- Right click the value, select Modify, and type "1" into the Value Data
field

- Close Registry Editor

------------------------------

Option 2 - Kill the HP process

- Wait until Internet Explorer, Windows Explorer, or whichever component is
encountering problems is in an unresponsive state

- Click the Start button, then select Run and type "taskmgr" at the prompt,
without the quotes; this will start Task Manager

- Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task Manager, then
right click on them and select End Process

(Note: Option 2 this may disable some HP device-specific functionality until
you restart your computer.)

If your computer is not currently unresponsive, you should only have to do
Option 1 or Option 2, not both. If your computer is currently unresponsive,
you should be fixed by doing Option 2.

I'm very sorry about the inconvenience this has caused you all; hopefully
this will get things back on track. Please note that MS06-015 fixes a
critical security vulnerability, so it's very important that you reinstall
it as soon as possible if you've uninstalled it. Please also keep in mind
that disabling Auto Update will leave your computer unprotected even after
we release security updates. I understand that this experience has been
very frustrating for many of you, but I really must still strongly recommend
that you leave Auto Update enabled for your own safety.

Last but not least -- if anyone encounters similar problems after attempting
both options above, please post about it here so that we can continue to
investigate.
- - - - -
For the removal option look for another discussion also named "Address Bar
Not Working" (April 14) you will be giving up the enhanced security provided
by this update.

Hope this helps,
Don
[MS MVP- IE]

Hi. I'm running IE 6.0 SP2 and as of this morning I can't link to any web
sites I type in the address bar.
When I start IE, my home page comes up and I can browse by clicking on the
different links, but when I type a URL in the address bar and click GO,
nothing happens.
Any ideas?

 

[Don Varnau]

Hi,
Are you current on updates for Windows and Internet Explorer? From IE>
Tools> Windows Update.

The IE update which had problems with some HP hardware and software was
revised and re-released. That issue was resolved several months ago.

You may have several unrelated problems. What, specifically are the Internet
Explorer issues?

Don
[MS MVP- IE]

I have researched all of your remedies, however I know I have a problems
associated with the HP software. At this point in time I am totally
confused. I had the unfortunate issue with the Photosmart Software. I
purchased a new HP 3210 (early June) all-in-one printer and have had nothing
but problems since. Due to lockups once I attempted to load the software and
spending countless days with the techs from HP and Dell, the only remedy they
could come up with was format, debug, the machine. Roughly a day or two
later I read an article PC World concerning the HP issue, which apparently
has created havoc with both XP, Mozilla and one other program. I spoke with
what I thought was a senior tech with HP and cited the article in PC World.
He indicated to me, that he never heard of any such conflict. CRAZY!!!! I
have had nothing but continual problems with this printer, and never expected
all these other underlying problem issues.
If you would kindly reply, I would be great to try and get to the root of
these problems. THANKS for your time

Hi,
If this problem appeared after updates from Microsoft were installed (last
couple of days) see this information from Stephen Hui [MSFT]

We've determined that the majority of the issues people are having with
MS06-015 / KB908531 are due to a bad interaction between the security update
and a software component included with various HP hardware devices,
including but not limited to printers, scanners, and cameras.


Here are two fixes which should fix problems caused by the interaction with
the HP software:

------------------------------

Option 1 - Modify the registry

- (If you have multiple user accounts set up) Log onto the computer using an
account with Administrator privileges

- Click the Start button, then click Run and type "regedit" at the prompt,
without the quotes; this will start Registry Editor

- Locate the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell
Extensions\Cached key in Registry Editor

- Right click on the key and select New / DWORD Value

- Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
{000214E6-0000-0000-C000-000000000046} 0x401", without the quotes

- Right click the value, select Modify, and type "1" into the Value Data
field

- Close Registry Editor

------------------------------

Option 2 - Kill the HP process

- Wait until Internet Explorer, Windows Explorer, or whichever component is
encountering problems is in an unresponsive state

- Click the Start button, then select Run and type "taskmgr" at the prompt,
without the quotes; this will start Task Manager

- Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task Manager, then
right click on them and select End Process

(Note: Option 2 this may disable some HP device-specific functionality until
you restart your computer.)

If your computer is not currently unresponsive, you should only have to do
Option 1 or Option 2, not both. If your computer is currently unresponsive,
you should be fixed by doing Option 2.

I'm very sorry about the inconvenience this has caused you all; hopefully
this will get things back on track. Please note that MS06-015 fixes a
critical security vulnerability, so it's very important that you reinstall
it as soon as possible if you've uninstalled it. Please also keep in mind
that disabling Auto Update will leave your computer unprotected even after
we release security updates. I understand that this experience has been
very frustrating for many of you, but I really must still strongly recommend
that you leave Auto Update enabled for your own safety.

Last but not least -- if anyone encounters similar problems after attempting
both options above, please post about it here so that we can continue to
investigate.
- - - - -
For the removal option look for another discussion also named "Address Bar
Not Working" (April 14) you will be giving up the enhanced security provided
by this update.

Hope this helps,
Don
[MS MVP- IE]

Hi. I'm running IE 6.0 SP2 and as of this morning I can't link to any web
sites I type in the address bar.
When I start IE, my home page comes up and I can browse by clicking on the
different links, but when I type a URL in the address bar and click GO,
nothing happens.
Any ideas?

 

[Guest]

Thank you kindly for your reply to this nagging issue. Yes, I am up to date
with critical updates, at least that was just indicated on the express check.
My main issue is each time I opt for another web site, I lose the previous
page (the previous page momentarily appears and opens the new page) and does
not appear in IExpl tool bar. I have also been plagued with an issue in power
options. Each time I idle, after twenty minutes or so, I am prompted for my
password. I have checked the advanced tab and have deselected both options.
Dan, I would like to further add, I have researched to my best within MS KB
and the DELL forums to rectify both of these issues with negative results. If
you may be of any help with either of these issues, it would be immensley
appreciated. THANK YOU

Hi,
Are you current on updates for Windows and Internet Explorer? From IE>
Tools> Windows Update.

The IE update which had problems with some HP hardware and software was
revised and re-released. That issue was resolved several months ago.

You may have several unrelated problems. What, specifically are the Internet
Explorer issues?

Don
[MS MVP- IE]

I have researched all of your remedies, however I know I have a problems
associated with the HP software. At this point in time I am totally
confused. I had the unfortunate issue with the Photosmart Software. I
purchased a new HP 3210 (early June) all-in-one printer and have had nothing
but problems since. Due to lockups once I attempted to load the software and
spending countless days with the techs from HP and Dell, the only remedy they
could come up with was format, debug, the machine. Roughly a day or two
later I read an article PC World concerning the HP issue, which apparently
has created havoc with both XP, Mozilla and one other program. I spoke with
what I thought was a senior tech with HP and cited the article in PC World.
He indicated to me, that he never heard of any such conflict. CRAZY!!!! I
have had nothing but continual problems with this printer, and never expected
all these other underlying problem issues.
If you would kindly reply, I would be great to try and get to the root of
these problems. THANKS for your time

Hi,
If this problem appeared after updates from Microsoft were installed (last
couple of days) see this information from Stephen Hui [MSFT]

We've determined that the majority of the issues people are having with
MS06-015 / KB908531 are due to a bad interaction between the security update
and a software component included with various HP hardware devices,
including but not limited to printers, scanners, and cameras.


Here are two fixes which should fix problems caused by the interaction with
the HP software:

------------------------------

Option 1 - Modify the registry

- (If you have multiple user accounts set up) Log onto the computer using an
account with Administrator privileges

- Click the Start button, then click Run and type "regedit" at the prompt,
without the quotes; this will start Registry Editor

- Locate the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell
Extensions\Cached key in Registry Editor

- Right click on the key and select New / DWORD Value

- Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
{000214E6-0000-0000-C000-000000000046} 0x401", without the quotes

- Right click the value, select Modify, and type "1" into the Value Data
field

- Close Registry Editor

------------------------------

Option 2 - Kill the HP process

- Wait until Internet Explorer, Windows Explorer, or whichever component is
encountering problems is in an unresponsive state

- Click the Start button, then select Run and type "taskmgr" at the prompt,
without the quotes; this will start Task Manager

- Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task Manager, then
right click on them and select End Process

(Note: Option 2 this may disable some HP device-specific functionality until
you restart your computer.)

If your computer is not currently unresponsive, you should only have to do
Option 1 or Option 2, not both. If your computer is currently unresponsive,
you should be fixed by doing Option 2.

I'm very sorry about the inconvenience this has caused you all; hopefully
this will get things back on track. Please note that MS06-015 fixes a
critical security vulnerability, so it's very important that you reinstall
it as soon as possible if you've uninstalled it. Please also keep in mind
that disabling Auto Update will leave your computer unprotected even after
we release security updates. I understand that this experience has been
very frustrating for many of you, but I really must still strongly recommend
that you leave Auto Update enabled for your own safety.

Last but not least -- if anyone encounters similar problems after attempting
both options above, please post about it here so that we can continue to
investigate.
- - - - -
For the removal option look for another discussion also named "Address Bar
Not Working" (April 14) you will be giving up the enhanced security provided
by this update.

Hope this helps,
Don
[MS MVP- IE]
"JoeS" <JoeS[at]discussions.microsoft.com> wrote in message
Hi. I'm running IE 6.0 SP2 and as of this morning I can't link to any web
sites I type in the address bar.
When I start IE, my home page comes up and I can browse by clicking on the
different links, but when I type a URL in the address bar and click GO,
nothing happens.
Any ideas?

 

[Don Varnau]

Hi,

My main issue is each time I opt for another web site,
I lose the previous page (the previous page momentarily
appears and opens the new page) and does not appear in IExpl tool bar.

So, you can access web pages, right? Is the problem that you can only have
one IE window open at a time?

I have also been plagued with an issue in power options.
Each time I idle, after twenty minutes or so, I am prompted for my
password.

Go to Control Panel> Power options. If this is a desktop computer, choose
the Home/Office Desk power scheme- Turn off monitor- never, turn off hard
disks- never, etc. If it's battery powered ( a notebook /laptop) choose
appropriate power options. In either case, click on the advanced tab and
uncheck "Prompt for password when computer resumes from standby.

The sleep/suspend/hibernate options can be more trouble than they're worth
on desktop systems. Turn off the monitor to save electricity- shut down the
computer if you won't be using it for an hour or two (arbitrary time-
personal opinion.)

Don
[MS MVP- IE]

Thank you kindly for your reply to this nagging issue. Yes, I am up to date
with critical updates, at least that was just indicated on the express check.
My main issue is each time I opt for another web site, I lose the previous
page (the previous page momentarily appears and opens the new page) and does
not appear in IExpl tool bar. I have also been plagued with an issue in power
options. Each time I idle, after twenty minutes or so, I am prompted for my
password. I have checked the advanced tab and have deselected both options.
Dan, I would like to further add, I have researched to my best within MS KB
and the DELL forums to rectify both of these issues with negative results. If
you may be of any help with either of these issues, it would be immensley
appreciated. THANK YOU

Hi,
Are you current on updates for Windows and Internet Explorer? From IE>
Tools> Windows Update.

The IE update which had problems with some HP hardware and software was
revised and re-released. That issue was resolved several months ago.

You may have several unrelated problems. What, specifically are the Internet
Explorer issues?

I have researched all of your remedies, however I know I have a problems
associated with the HP software. At this point in time I am totally
confused. I had the unfortunate issue with the Photosmart Software. I
purchased a new HP 3210 (early June) all-in-one printer and have had nothing
but problems since. Due to lockups once I attempted to load the

software
and

spending countless days with the techs from HP and Dell, the only

remedy
they

could come up with was format, debug, the machine. Roughly a day or two
later I read an article PC World concerning the HP issue, which apparently
has created havoc with both XP, Mozilla and one other program. I spoke with
what I thought was a senior tech with HP and cited the article in PC World.
He indicated to me, that he never heard of any such conflict.

CRAZY!!!!
I

have had nothing but continual problems with this printer, and never expected
all these other underlying problem issues.
If you would kindly reply, I would be great to try and get to the root of
these problems. THANKS for your time
:

Hi,
If this problem appeared after updates from Microsoft were installed (last
couple of days) see this information from Stephen Hui [MSFT]

We've determined that the majority of the issues people are having with
MS06-015 / KB908531 are due to a bad interaction between the

security
update

and a software component included with various HP hardware devices,
including but not limited to printers, scanners, and cameras.


Here are two fixes which should fix problems caused by the

interaction
with

the HP software:

------------------------------

Option 1 - Modify the registry

- (If you have multiple user accounts set up) Log onto the computer using an
account with Administrator privileges

- Click the Start button, then click Run and type "regedit" at the prompt,
without the quotes; this will start Registry Editor

- Locate the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell
Extensions\Cached key in Registry Editor

- Right click on the key and select New / DWORD Value

- Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
{000214E6-0000-0000-C000-000000000046} 0x401", without the quotes

- Right click the value, select Modify, and type "1" into the Value Data
field

- Close Registry Editor

------------------------------

Option 2 - Kill the HP process

- Wait until Internet Explorer, Windows Explorer, or whichever

component
is

encountering problems is in an unresponsive state

- Click the Start button, then select Run and type "taskmgr" at the prompt,
without the quotes; this will start Task Manager

- Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task

Manager,
then

right click on them and select End Process

(Note: Option 2 this may disable some HP device-specific

functionality
until

you restart your computer.)

If your computer is not currently unresponsive, you should only have

to
do

Option 1 or Option 2, not both. If your computer is currently unresponsive,
you should be fixed by doing Option 2.

I'm very sorry about the inconvenience this has caused you all; hopefully
this will get things back on track. Please note that MS06-015 fixes a
critical security vulnerability, so it's very important that you reinstall
it as soon as possible if you've uninstalled it. Please also keep

in
mind

that disabling Auto Update will leave your computer unprotected even after
we release security updates. I understand that this experience has been
very frustrating for many of you, but I really must still strongly recommend
that you leave Auto Update enabled for your own safety.

Last but not least -- if anyone encounters similar problems after attempting
both options above, please post about it here so that we can continue to
investigate.
- - - - -
For the removal option look for another discussion also named

"Address
Bar

Not Working" (April 14) you will be giving up the enhanced security provided
by this update.

Hope this helps,
Don
[MS MVP- IE]
"JoeS" <JoeS[at]discussions.microsoft.com> wrote in message
Hi. I'm running IE 6.0 SP2 and as of this morning I can't link to

any
web

sites I type in the address bar.
When I start IE, my home page comes up and I can browse by

clicking on
the

different links, but when I type a URL in the address bar and click
go, nothing happens.
Any ideas?

 

[Guest]

Hi Dan, Yes, when I have a active web page, when I select another shortcut
from my desktop, I lose the previous page. However for example if I select
Fidelity Inv. that particulare site will appear in the tool bar.
I also adusted the power options SAVED Home Office/Desktop and set
monitor,HD,and stystem standby, to NEVER.

Hi,

My main issue is each time I opt for another web site,
I lose the previous page (the previous page momentarily
appears and opens the new page) and does not appear in IExpl tool bar.

So, you can access web pages, right? Is the problem that you can only have
one IE window open at a time?

I have also been plagued with an issue in power options.
Each time I idle, after twenty minutes or so, I am prompted for my
password.

Go to Control Panel> Power options. If this is a desktop computer, choose
the Home/Office Desk power scheme- Turn off monitor- never, turn off hard
disks- never, etc. If it's battery powered ( a notebook /laptop) choose
appropriate power options. In either case, click on the advanced tab and
uncheck "Prompt for password when computer resumes from standby.

The sleep/suspend/hibernate options can be more trouble than they're worth
on desktop systems. Turn off the monitor to save electricity- shut down the
computer if you won't be using it for an hour or two (arbitrary time-
personal opinion.)

Don
[MS MVP- IE]

Thank you kindly for your reply to this nagging issue. Yes, I am up to date
with critical updates, at least that was just indicated on the express check.
My main issue is each time I opt for another web site, I lose the previous
page (the previous page momentarily appears and opens the new page) and does
not appear in IExpl tool bar. I have also been plagued with an issue in power
options. Each time I idle, after twenty minutes or so, I am prompted for my
password. I have checked the advanced tab and have deselected both options.
Dan, I would like to further add, I have researched to my best within MS KB
and the DELL forums to rectify both of these issues with negative results. If
you may be of any help with either of these issues, it would be immensley
appreciated. THANK YOU

Hi,
Are you current on updates for Windows and Internet Explorer? From IE>
Tools> Windows Update.

The IE update which had problems with some HP hardware and software was
revised and re-released. That issue was resolved several months ago.

You may have several unrelated problems. What, specifically are the Internet
Explorer issues?
"Wally2007" <Wally2007[at]discussions.microsoft.com> wrote in message
I have researched all of your remedies, however I know I have a problems
associated with the HP software. At this point in time I am totally
confused. I had the unfortunate issue with the Photosmart Software. I
purchased a new HP 3210 (early June) all-in-one printer and have had
nothing
but problems since. Due to lockups once I attempted to load the software
and
spending countless days with the techs from HP and Dell, the only remedy
they
could come up with was format, debug, the machine. Roughly a day or two
later I read an article PC World concerning the HP issue, which apparently
has created havoc with both XP, Mozilla and one other program. I spoke
with
what I thought was a senior tech with HP and cited the article in PC
World.
He indicated to me, that he never heard of any such conflict. CRAZY!!!!
I
have had nothing but continual problems with this printer, and never
expected
all these other underlying problem issues.
If you would kindly reply, I would be great to try and get to the root of
these problems. THANKS for your time
:

Hi,
If this problem appeared after updates from Microsoft were installed
(last
couple of days) see this information from Stephen Hui [MSFT]

We've determined that the majority of the issues people are having with
MS06-015 / KB908531 are due to a bad interaction between the security
update
and a software component included with various HP hardware devices,
including but not limited to printers, scanners, and cameras.


Here are two fixes which should fix problems caused by the interaction
with
the HP software:

------------------------------

Option 1 - Modify the registry

- (If you have multiple user accounts set up) Log onto the computer
using an
account with Administrator privileges

- Click the Start button, then click Run and type "regedit" at the
prompt,
without the quotes; this will start Registry Editor

- Locate the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell
Extensions\Cached key in Registry Editor

- Right click on the key and select New / DWORD Value

- Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
{000214E6-0000-0000-C000-000000000046} 0x401", without the quotes

- Right click the value, select Modify, and type "1" into the Value Data
field

- Close Registry Editor

------------------------------

Option 2 - Kill the HP process

- Wait until Internet Explorer, Windows Explorer, or whichever component
is
encountering problems is in an unresponsive state

- Click the Start button, then select Run and type "taskmgr" at the
prompt,
without the quotes; this will start Task Manager

- Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task Manager,
then
right click on them and select End Process

(Note: Option 2 this may disable some HP device-specific functionality
until
you restart your computer.)

If your computer is not currently unresponsive, you should only have to
do
Option 1 or Option 2, not both. If your computer is currently
unresponsive,
you should be fixed by doing Option 2.

I'm very sorry about the inconvenience this has caused you all;
hopefully
this will get things back on track. Please note that MS06-015 fixes a
critical security vulnerability, so it's very important that you
reinstall
it as soon as possible if you've uninstalled it. Please also keep in
mind
that disabling Auto Update will leave your computer unprotected even
after
we release security updates. I understand that this experience has been
very frustrating for many of you, but I really must still strongly
recommend
that you leave Auto Update enabled for your own safety.

Last but not least -- if anyone encounters similar problems after
attempting
both options above, please post about it here so that we can continue to
investigate.
- - - - -
For the removal option look for another discussion also named "Address
Bar
Not Working" (April 14) you will be giving up the enhanced security
provided
by this update.

Hope this helps,
Don
[MS MVP- IE]
"JoeS" <JoeS[at]discussions.microsoft.com> wrote in message
Hi. I'm running IE 6.0 SP2 and as of this morning I can't link to any
web
sites I type in the address bar.
When I start IE, my home page comes up and I can browse by clicking on
the
different links, but when I type a URL in the address bar and click
go, nothing happens.
Any ideas?

 

[Guest]

Dan I would like to further add that this page where I am replying with this
note, remains minimized. STRANGE

Hi,

My main issue is each time I opt for another web site,
I lose the previous page (the previous page momentarily
appears and opens the new page) and does not appear in IExpl tool bar.

So, you can access web pages, right? Is the problem that you can only have
one IE window open at a time?

I have also been plagued with an issue in power options.
Each time I idle, after twenty minutes or so, I am prompted for my
password.

Go to Control Panel> Power options. If this is a desktop computer, choose
the Home/Office Desk power scheme- Turn off monitor- never, turn off hard
disks- never, etc. If it's battery powered ( a notebook /laptop) choose
appropriate power options. In either case, click on the advanced tab and
uncheck "Prompt for password when computer resumes from standby.

The sleep/suspend/hibernate options can be more trouble than they're worth
on desktop systems. Turn off the monitor to save electricity- shut down the
computer if you won't be using it for an hour or two (arbitrary time-
personal opinion.)

Don
[MS MVP- IE]

Thank you kindly for your reply to this nagging issue. Yes, I am up to date
with critical updates, at least that was just indicated on the express check.
My main issue is each time I opt for another web site, I lose the previous
page (the previous page momentarily appears and opens the new page) and does
not appear in IExpl tool bar. I have also been plagued with an issue in power
options. Each time I idle, after twenty minutes or so, I am prompted for my
password. I have checked the advanced tab and have deselected both options.
Dan, I would like to further add, I have researched to my best within MS KB
and the DELL forums to rectify both of these issues with negative results. If
you may be of any help with either of these issues, it would be immensley
appreciated. THANK YOU

Hi,
Are you current on updates for Windows and Internet Explorer? From IE>
Tools> Windows Update.

The IE update which had problems with some HP hardware and software was
revised and re-released. That issue was resolved several months ago.

You may have several unrelated problems. What, specifically are the Internet
Explorer issues?
"Wally2007" <Wally2007[at]discussions.microsoft.com> wrote in message
I have researched all of your remedies, however I know I have a problems
associated with the HP software. At this point in time I am totally
confused. I had the unfortunate issue with the Photosmart Software. I
purchased a new HP 3210 (early June) all-in-one printer and have had
nothing
but problems since. Due to lockups once I attempted to load the software
and
spending countless days with the techs from HP and Dell, the only remedy
they
could come up with was format, debug, the machine. Roughly a day or two
later I read an article PC World concerning the HP issue, which apparently
has created havoc with both XP, Mozilla and one other program. I spoke
with
what I thought was a senior tech with HP and cited the article in PC
World.
He indicated to me, that he never heard of any such conflict. CRAZY!!!!
I
have had nothing but continual problems with this printer, and never
expected
all these other underlying problem issues.
If you would kindly reply, I would be great to try and get to the root of
these problems. THANKS for your time
:

Hi,
If this problem appeared after updates from Microsoft were installed
(last
couple of days) see this information from Stephen Hui [MSFT]

We've determined that the majority of the issues people are having with
MS06-015 / KB908531 are due to a bad interaction between the security
update
and a software component included with various HP hardware devices,
including but not limited to printers, scanners, and cameras.


Here are two fixes which should fix problems caused by the interaction
with
the HP software:

------------------------------

Option 1 - Modify the registry

- (If you have multiple user accounts set up) Log onto the computer
using an
account with Administrator privileges

- Click the Start button, then click Run and type "regedit" at the
prompt,
without the quotes; this will start Registry Editor

- Locate the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell
Extensions\Cached key in Registry Editor

- Right click on the key and select New / DWORD Value

- Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
{000214E6-0000-0000-C000-000000000046} 0x401", without the quotes

- Right click the value, select Modify, and type "1" into the Value Data
field

- Close Registry Editor

------------------------------

Option 2 - Kill the HP process

- Wait until Internet Explorer, Windows Explorer, or whichever component
is
encountering problems is in an unresponsive state

- Click the Start button, then select Run and type "taskmgr" at the
prompt,
without the quotes; this will start Task Manager

- Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task Manager,
then
right click on them and select End Process

(Note: Option 2 this may disable some HP device-specific functionality
until
you restart your computer.)

If your computer is not currently unresponsive, you should only have to
do
Option 1 or Option 2, not both. If your computer is currently
unresponsive,
you should be fixed by doing Option 2.

I'm very sorry about the inconvenience this has caused you all;
hopefully
this will get things back on track. Please note that MS06-015 fixes a
critical security vulnerability, so it's very important that you
reinstall
it as soon as possible if you've uninstalled it. Please also keep in
mind
that disabling Auto Update will leave your computer unprotected even
after
we release security updates. I understand that this experience has been
very frustrating for many of you, but I really must still strongly
recommend
that you leave Auto Update enabled for your own safety.

Last but not least -- if anyone encounters similar problems after
attempting
both options above, please post about it here so that we can continue to
investigate.
- - - - -
For the removal option look for another discussion also named "Address
Bar
Not Working" (April 14) you will be giving up the enhanced security
provided
by this update.

Hope this helps,
Don
[MS MVP- IE]
"JoeS" <JoeS[at]discussions.microsoft.com> wrote in message
Hi. I'm running IE 6.0 SP2 and as of this morning I can't link to any
web
sites I type in the address bar.
When I start IE, my home page comes up and I can browse by clicking on
the
different links, but when I type a URL in the address bar and click
go, nothing happens.
Any ideas?