Hi
Maybe this will help:
You Cannot Add a Printer by Using the CNAME
SYMPTOMS
==============
If you are use the Add Printer Wizard to add a new printer, the new printer
is not added if you use the printer's canonical name (CNAME) instead of the
server name. You receive the following error message:
Connect to Printer:
Could not connect to the printer. You either entered a printer name that
was incorrect or the specified printer is no longer connected to the server.
Check Help for more information.
If you capture a network trace, you receive the following error message
from remote procedure call (RPC):
NERR_DeviceNotShared "0x907"
CAUSE
=========
CNAMEs are not used in managing the local server name cache.
RESOLUTION
=============
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft
Windows 2000. For additional information, click the following article
number to view the article in the Microsoft Knowledge Base:
260910 - How to Obtain the Latest Windows 2000 Service Pack
http://support.microsoft.com/default.aspx?scid=kb;EN-US;260910
Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Apply it only to
computers that are experiencing this specific problem. This fix may receive
additional testing. Therefore, if you are not severely affected by this
problem, Microsoft recommends that you wait for the next Windows 2000
service pack that contains this fix.
To resolve this problem immediately, contact Microsoft Product Support
Services to obtain the fix. For a complete list of Microsoft Product
Support Services phone numbers and information about support costs, visit
the following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
NOTE: In special cases, charges that are ordinarily incurred for support
calls may be canceled if a Microsoft Support Professional determines that a
specific update will resolve your problem. The typical support costs will
apply to additional support questions and issues that do not qualify for
the specific update in question.
The English version of this fix has the file attributes (or later) that are
listed in the following table. The dates and times for these files are
listed in coordinated universal time (UTC). When you view the file
information, it is converted to local time. To find the difference between
UTC and local time, use the Time Zone tab in the Date and Time tool in
Control Panel.
Date Time Version Size File name
--------------------------------------------------------
26-Aug-2002 17:31 5.0.2195.6030 250,640 Localspl.dll
26-Aug-2002 17:31 5.0.2195.6030 79,632 Spoolss.dll
WORKAROUND
==================
To work around this problem, use the server name or Internet Protocol (IP)
address instead of the CNAME.
STATUS
=========
Microsoft has confirmed that this is a problem in the Microsoft products
that are listed at the beginning of this article. This problem was first
corrected in Microsoft Windows 2000 Service Pack 4.
MORE INFORMATION
==========================
For additional information about how to obtain a hotfix for Windows 2000
Datacenter Server, click the article number below to view the article in
the Microsoft Knowledge Base:
265173 - The Datacenter Program and Windows 2000 Datacenter Server Product
http://support.microsoft.com/default.aspx?scid=kb;EN-US;265173
The information in this article applies to:
o Microsoft Windows 2000 Server SP1
o Microsoft Windows 2000 Server SP3
o Microsoft Windows 2000 Server SP2
o Microsoft Windows 2000 Advanced Server SP1
o Microsoft Windows 2000 Advanced Server SP2
o Microsoft Windows 2000 Advanced Server SP3
o Microsoft Windows 2000 Professional SP1
o Microsoft Windows 2000 Professional SP2
o Microsoft Windows 2000 Professional SP3
Reference Link:
=============
http://support.microsoft.com/default.aspx?scid=kb;en-us;298692&Product=win20
00
Shilpa Sinha
This posting is provided "AS IS" with no warranties, and confers no rights.
