add/remove programs hijack???

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Guest

for some reason when i open add/remove programs the option to change/remove
has disappeared along with other options, how can i restore it to it's former
state.
i am running xp sp2, norton nis 2006, zone alarm pro, ad-aware and spy-bot
s&d.
i have attemted to restore my system but system restore fails.
upon advice from the newsgroup i have turned off and then turned on system
restore but obviously have now lost all of the earlier restore points.
 
System restore tends to be more problems that it is worth. When I work on
customers computers we usually disable it. The problem is that many virus
and worms now of system restore and embed themselve in them. The symptoms
sound similar to a system that is infected, you do have a lot of programs on
your system to help prevent this but Norton (especially is one that I never
recomend to any cusotmers. Virtually all machines I see with major infection
issues all have one this in common and that is Norton. Go the following
sight http://housecall.trendmicro.com/ and run a free online scan to see if
microsystems detects anything. Note: only do the online scan and do not
download and try to install another anti-virus while norton (for that matter
any other virus program) is installed. You can though run the online scan.
 
Here is another possiblity, on the account you are running, does it have full
admin privileges? Start the computer in safe mode to see if the same problem
exsist.
 
ERICCASEY said:
System restore tends to be more problems that it is worth. When I
work on customers computers we usually disable it.
Click to expand...


A bad thing to do, in my opinion. System Restore is not a cure for all
problems, and is certainly not a substitute for a backup. But it is a very
useful feature, one that has gotten me and many others out of trouble many
times. It's a very easy quick way to revert your operating system to the
condition it was in a day or a few days ago.

The problem is
that many virus and worms now of system restore and embed themselve
in them.
Click to expand...


No, not at all. It's not a matter of the viruses and worms *knowing* of
System Restore, it's simply that if a system file is infected when a restore
point is taken, that infected file will become part of the restore point.

As I said above, System Restore is not a cure for all problems; it's not
meant to be a virus removal tool.

Seanpaul99, look at this page to see if it helps you:
http://www.winxptutor.com/arpbuttons.htm I have no personal experience with
this, but it seems to describe your problem and may help.
 
thanks for the advice Ken. un fortunately this has not solved the problem of
add/remove programs not having the option of change/remove.
any further advice would be appreciated.
 
seanpaul99 said:
for some reason when i open add/remove programs the option to
change/remove has disappeared along with other options, how can i
restore it to it's former state.
i am running xp sp2, norton nis 2006, zone alarm pro, ad-aware and
spy-bot s&d.
i have attemted to restore my system but system restore fails.
upon advice from the newsgroup i have turned off and then turned on
system restore but obviously have now lost all of the earlier restore
points.
Click to expand...

run HijackThis; http://aumha.org/downloads/hijackthis.zip
HijackThis - Tutorial & FAQ;
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Once you have received your registration confirmation, post your HJT
log here: *(for expert analysis)*
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Please see http://aumha.net/viewtopic.php?t=4075 and
http://aumha.org/a/quickfix.htm before posting to the forum.

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http://aumha.org/a/hjttutor.htm

--
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Please respond in Newsgroup only. Do not send email
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