Add Favorites won't save

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

I add folders to the favorites folder location on the navigation pane and
when I exit and enter Outlook, the favorite folder I have added is gone. I
can't get it to save the favorite folder. This is Outlook 2003 from Small
Business, would that make it a problem?
 
Chris said:
I add folders to the favorites folder location on the navigation pane
and when I exit and enter Outlook, the favorite folder I have added
is gone. I can't get it to save the favorite folder. This is
Outlook 2003 from Small Business, would that make it a problem?
Click to expand...

With Outlook closed, try deleting
%AppData%\Microsoft\Outlook\yourprofile.xml and let Outlook recreate it.
 
Brian Tillman said:
With Outlook closed, try deleting
%AppData%\Microsoft\Outlook\yourprofile.xml and let Outlook recreate it.
Click to expand...
I probably should have mentioned this in my original post. I am not too
computer savvy and have no idea where to find what you asked me to delete.
If you could send me in that direction, I would be more than happy to give it
a try. Thanks
Chris
 
Chris said:
I probably should have mentioned this in my original post. I am not
too computer savvy and have no idea where to find what you asked me
to delete. If you could send me in that direction, I would be more
than happy to give it a try.
Click to expand...

I told you exactly where to find it because I gave the complete path. With
Outlook closed, open Windows Explorer and enter

%AppData%\Microsoft\Outlook

in the Address field. Click Go. Select the file whose extension is ".xml"
and either rename it or delete it. Restart Outlook and try again.
 
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