Running Windows XP. I don't know if there is a connection but I cannot open
attachments on emails. Also, when I try to install Norton Systemworks 2006
upgrade from 2005, I cannot get the CD to come up - even through "My
computer".
When I get a message to install an active x file, the program freezes and I
have to end task.
Could these problems be related to an Office XP problem?
1) Attachments in email: What email program do you use? Check the program's
settings. For example, Outlook Express has some security settings in Tools>
Options that block "harmful" attachments. This needs to be turned off to
access that attachment. No such toggle in Outlook but you can right click
to save the file to disk and then open it.
If the attachments are available but just not opening,
a) you may not have a program installed that is capable of handling that
file type
b) it may be a malicious attachment. When file extensions are hidden (a
default setting in Windows), many malicious files that look like
cutepic.jpg are really cutepic.jpg.exe and contain a virus. To turn on file
extensions, use Folder Options> View and uncheck the box next "hide known
file extensions."
2) No idea what's going on with Norton. Not trying to make you tense but
some viruses will block access to the more common antivirus programs. If
you can access other CDs with your CDrom drive, then this may be the case.
An alternative, visit an online scanner such as:
Panda:
http://www.pandasoftware.com/activescan/
TrendMicro's Housecall:
http://housecall.trendmicro.com/
Check the support pages at
www.symantec.com for more info about upgrade
installation issues.
3)ActiveX controls: Active X controls where? You can use Internet Options>
Advanced to allow Active X from local files and CDs to run.
If your IE is up to date, you should see a yellow information bar appear at
the top of the browser whenever you visit a web page that wants to load an
ActiveX control. Right click on that and "allow" the activex installation.
If this is a web page that you visit often, consider placing it in your
trusted sites. The lower security settings for these sites mean less
prompts to allow certain content - they happen without your express "ok" -
so be very sure that you trust the site before doing this.
4) What Office problem?
