Active and Inactive Agents- not activating

  • Thread starter Thread starter Kai
  • Start date Start date
K

Kai

I have installed Microsoft AntiSpyware on my computer.
When I look at the real-time active agent they are all in-
active. When I go to click on activate to start them
nothing happens. I got them to say active but it states 0
of 0 checkpoints are active. Does anyone know what going
on and how can I correct this problem.
 
Hello Kay,

i quote Engel:

Make sure that you are using Microsoft AntiSpyware under
an account logged in with Administrator rights.

If that doesn't fix it, then:

1. Uninstall Microsoft AntiSpyware
2. Delete the directory
C:\Program Files\Microsoft AntiSpyware

3. Run Windows Explorer, go to your profile temporary
folders (usually C:\Documents and Settings\username\local
settings\temp and c:\Documents and Settings\username\local
settings\Temporary Internet Files\Content.IE5) and delete
all the files in those directories and subdirectories.
Then do a full system scan with MS AntiSpyware (check the
proper option under Scan settings). Scan the computer with
the antivirus software that you use.

4.Re-install Microsoft AntiSpyware.
 
-----Original Message-----
When I look at the real-time active agent they are all in-
active. When I go to click on activate to start them
nothing happens. <Snip>
Click to expand...

**x-posted GENERAL/Problem with real-time protection**
I was having the same problem. I went into the MSAS
console and went to options/settings/real-time protection
and enabled security agents and real-time on startup then
rebooted. I managed to get real-time to start. However,
I noticed that 2 of the application agent checkpoints
would not enable regardless of what I did. I realized
that I'd forgotten to disable my anti-virus real-time scan
during the installation of MSAS. I disabled AV, went to
control panel/add-remove programs and clicked change on
MSAS. I went through the wizard as if I was upgrading the
product. I then went and reopened the console and FINALLY
victory...all agents and all checkpoints were enabled.
Hopefully this will help your situation. Just don't
forget to turn your AV back on. :) Good luck.
 
Back
Top