Activation Error 0xC004E003 after installing KB948465 (vista, SP2beta 32bit)

[Sarah White]

To whom it may concern,

Had vista on this computer since the summer... a few months ago, I
ordered a "windows anytime upgrade" to upgrade my home basic to
ultimate... great...

Well, this weekend I installed KB948465 (vista, SP2 beta 32bit) ...

OOPS!!!

Windows Vista (TM)
Evaluation copy. Build 6002
This copy of Windows is not genuine

That is to say, every time I log in since the weekend:

1) A pop-up asks me to validate windows
2) The online validation doesn't work...
3) Phone validation didn't work (they told me to contact tech support)
4) Microsoft tried to transfer me to tech support on the weekend when
they were closed (oops lol)

.... called back on a "business day" ...

5) Yesterday (Monday, December 15th 2008) they gave me a NEW KEY!? HUH?

So... I spent 2 hours on the phone (cellphone, daytime minutes) on the
phone with Microsoft yesterday...

Over 2 hours wasted (nearly 2 and a half) and they did a few steps that
didn't seem to fix the problem (everything from having me do a system
restore to pre-SP2 beta, to even deleting / regenerating my license data)

Well, This morning, less than 24 hours after the issue was "resolved"

.... Ultimately, my cmos / bios battery (on the motherboard) flaked out

I am now back to error 0xC004E003, and short of a new product key
(or another 2 hours on the phone)

.... I dunno... meh.

These are the steps the Microsoft employee used remotely:

--- From elevated command prompt: ---

~> net stop slsvc (also stops ready boost, etc. so we picked "yes")
~> cd %windir%\ServiceProfiles\NetworkService
~> cd AppData\Roaming\Microsoft\SoftwareLicensing
~> dir
~> rename tokens.dat tokens.ba1
~> cd %windir%\system32
~> net start slsvc
~> cscript slmgr.vbs -rilc

--- end ---

We tried my CD key again (from the windows anytime upgrade)

(no luck)

Ultimately, had to use a brand new key
(which they provided / told me to write down)

.... As I said, back to square 1 now, and windows is again saying:

Windows Vista (TM)
Evaluation copy. Build 6002
This copy of Windows is not genuine

I have tried to delete the license data as the MS tech person did...

That didn't fix it.

Regards,
Sarah White
(aka kuzetsa)

P.S. I had the CPU over-clocked a tad (less than 30%) was working great
for months, but then got a system freeze this morning (the bios / cmos
reset itself at that point so I lowered the frequency slightly) ... I
forgot to change the date back to a reasonable date (someone on another
forum / site / newsgroup mentioned that CMOS battery / bios date reset
can cause validation issues, so note sure)

--- Today's MGADiag http://go.microsoft.com/fwlink/?linkid=52012 ---

Diagnostic Report (1.7.0110.1):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50
Online Validation Code: 0xc004c4a8
Cached Validation Code: 0xc004c4a8
Windows Product Key: *****-*****-YBK37-FRYP2-RQTH7
Windows Product Key Hash: ImeztHt/dBkKEDKKnO9FhaUaA44=
Windows Product ID: 89580-006-8163712-71801
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.0.6002.2.00010100.2.0.001
ID: {E6763842-7DC1-42ED-9F09-0F3378736019}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: Windows Vista (TM) Ultimate
Architecture: 0x00000000
Build lab: 6002.lh_sp2beta.081017-1605
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics:
025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_FA827CE6-153-8007007e_FA827CE6-180-8007007e

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: G:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Prompt
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details:
<GenuineResults><MachineData><UGUID>{E6763842-7DC1-42ED-9F09-0F3378736019}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6002.2.00010100.2.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RQTH7</PKey><PID>89580-006-8163712-71801</PID><PIDType>5</PIDType><SID>S-1-5-21-1314353544-2790506296-2870275101</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>122-CK-NF68</Model></SYSTEM><BIOS><Manufacturer>Phoenix
Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion
major="2"
minor="4"/><Date>20080904000000.000000+000</Date></BIOS><HWID>DE0D3207018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central
Standard
Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>


Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.0.6002.16497
Name: Windows(TM) Vista, Ultimate edition
Description: Windows Operating System - Vista, RETAIL channel
Activation ID: 30fab9cc-8614-4339-989f-7ce61fb7a5c4
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89580-00142-006-816371-01-1033-6002.0000-3512008
Installation ID: 011736812662625300630363437233769230907921682816560864
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: RQTH7
License Status: Unlicensed

HWID Data-->
HWID Hash Current:
PgAAAAMAAwABAAEAAgACAAAABAABAAEAeqhC9fwgTJkVP0wf5o2SACqXqq3y9Hf2CtY99QxcmCV2bfhpTFg=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC Nvidia NVDAACPI
FACP Nvidia NVDAACPI
HPET Nvidia NVDAACPI
MCFG Nvidia NVDAACPI
WDRT Nvidia NVDAACPI
SSDT PmRef CpuPm

 

[Mike Brannigan]

To whom it may concern,

Had vista on this computer since the summer... a few months ago, I ordered
a "windows anytime upgrade" to upgrade my home basic to ultimate...
great...

Well, this weekend I installed KB948465 (vista, SP2 beta 32bit) ...

OOPS!!!

Windows Vista (TM)
Evaluation copy. Build 6002
This copy of Windows is not genuine

That is to say, every time I log in since the weekend:

1) A pop-up asks me to validate windows
2) The online validation doesn't work...
3) Phone validation didn't work (they told me to contact tech support)
4) Microsoft tried to transfer me to tech support on the weekend when they
were closed (oops lol)

... called back on a "business day" ...

5) Yesterday (Monday, December 15th 2008) they gave me a NEW KEY!? HUH?

So... I spent 2 hours on the phone (cellphone, daytime minutes) on the
phone with Microsoft yesterday...

Over 2 hours wasted (nearly 2 and a half) and they did a few steps that
didn't seem to fix the problem (everything from having me do a system
restore to pre-SP2 beta, to even deleting / regenerating my license data)

Well, This morning, less than 24 hours after the issue was "resolved"

... Ultimately, my cmos / bios battery (on the motherboard) flaked out

I am now back to error 0xC004E003, and short of a new product key
(or another 2 hours on the phone)

... I dunno... meh.

These are the steps the Microsoft employee used remotely:

--- From elevated command prompt: ---

~> net stop slsvc (also stops ready boost, etc. so we picked "yes")
~> cd %windir%\ServiceProfiles\NetworkService
~> cd AppData\Roaming\Microsoft\SoftwareLicensing
~> dir
~> rename tokens.dat tokens.ba1
~> cd %windir%\system32
~> net start slsvc
~> cscript slmgr.vbs -rilc

--- end ---

We tried my CD key again (from the windows anytime upgrade)

(no luck)

Ultimately, had to use a brand new key
(which they provided / told me to write down)

... As I said, back to square 1 now, and windows is again saying:

Windows Vista (TM)
Evaluation copy. Build 6002
This copy of Windows is not genuine

I have tried to delete the license data as the MS tech person did...

That didn't fix it.

Regards,
Sarah White
(aka kuzetsa)

P.S. I had the CPU over-clocked a tad (less than 30%) was working great
for months, but then got a system freeze this morning (the bios / cmos
reset itself at that point so I lowered the frequency slightly) ... I
forgot to change the date back to a reasonable date (someone on another
forum / site / newsgroup mentioned that CMOS battery / bios date reset can
cause validation issues, so note sure)

You say that you did "... everything from having me do a system
restore to pre-SP2 beta ..."
You evidently did not do a system restore as the system data is still
reporting a SP2 kernel version.
Can you do a bare metal restore - which it sounds like they told you to do,
but it looks like you did not do

(as an aside you knew that this pre-beta SP2 could render your entire system
unstable and you did prepare for this by making a full system backup that
you could use to do a bare metal restore ?).

Also note that for SP2 support you need to use the right forum = this is
clearly stated in the KB article 948465
http://forums.microsoft.com/TechNet/ShowForum.aspx?ForumID=1992&amp;SiteID=17
Microsoft supervise the TechNet forum during the beta release. Microsoft
Support does not provide telephone and e-mail support for this beta release.
For more information about how to obtain support for this beta release, see
the documentation that is included with the beta product files

 

[Sarah White]

Mike,

Oh, but yesterday I did do a system restore (went back to 6001 / SP1)

Last night I reinstalled SP2, rebooted 3 or 4 times to make certain the
error no longer persisted...

.... Today I was presented with the same 0xC004E003 error (again on SP2)

the error no longer persisted, but then after a system freeze (which
reset my bios / cmos) ... upon booting back into windows (with the SP2)


so... I'm thinking it's an WGA glitch in the new service pack.

I will do system restore to go back to the point immediately before the
SP2 install, and then will try regenerating the licence information, and
will attempt to activate / validate again.

Good point though, will try system restore now & go back to 6001 / SP1.

Regards / thanks,
Sarah White
(aka kuzetsa)

 

[Mark H]

I'm sure this is from left field, but...

The Anytime Upgrade key will not work by direct input. It must be input as
part of the installation of Vista and is looking that the prior version of
Vista is already activated. This is probably why they gave you a new key. It
cannot be used unless it is during an install session.

The Evaluation copy message only cleared on my computer after SP2 beta was
removed and an update was installed (that follows uninstallation reboot of
SP2 and appears in the update window and requires a reboot after
installation. I don't remember the number.)

To whom it may concern,

Had vista on this computer since the summer... a few months ago, I
ordered a "windows anytime upgrade" to upgrade my home basic to
ultimate... great...

Well, this weekend I installed KB948465 (vista, SP2 beta 32bit) ...

OOPS!!!

Windows Vista (TM)
Evaluation copy. Build 6002
This copy of Windows is not genuine

That is to say, every time I log in since the weekend:

1) A pop-up asks me to validate windows
2) The online validation doesn't work...
3) Phone validation didn't work (they told me to contact tech support)
4) Microsoft tried to transfer me to tech support on the weekend when
they were closed (oops lol)

... called back on a "business day" ...

5) Yesterday (Monday, December 15th 2008) they gave me a NEW KEY!? HUH?

So... I spent 2 hours on the phone (cellphone, daytime minutes) on the
phone with Microsoft yesterday...

Over 2 hours wasted (nearly 2 and a half) and they did a few steps that
didn't seem to fix the problem (everything from having me do a system
restore to pre-SP2 beta, to even deleting / regenerating my license data)

Well, This morning, less than 24 hours after the issue was "resolved"

... Ultimately, my cmos / bios battery (on the motherboard) flaked out

I am now back to error 0xC004E003, and short of a new product key
(or another 2 hours on the phone)

... I dunno... meh.

These are the steps the Microsoft employee used remotely:

--- From elevated command prompt: ---

~> net stop slsvc (also stops ready boost, etc. so we picked "yes")
~> cd %windir%\ServiceProfiles\NetworkService
~> cd AppData\Roaming\Microsoft\SoftwareLicensing
~> dir
~> rename tokens.dat tokens.ba1
~> cd %windir%\system32
~> net start slsvc
~> cscript slmgr.vbs -rilc

--- end ---

We tried my CD key again (from the windows anytime upgrade)

(no luck)

Ultimately, had to use a brand new key
(which they provided / told me to write down)

... As I said, back to square 1 now, and windows is again saying:

Windows Vista (TM)
Evaluation copy. Build 6002
This copy of Windows is not genuine

I have tried to delete the license data as the MS tech person did...

That didn't fix it.

Regards,
Sarah White
(aka kuzetsa)

P.S. I had the CPU over-clocked a tad (less than 30%) was working great
for months, but then got a system freeze this morning (the bios / cmos
reset itself at that point so I lowered the frequency slightly) ... I
forgot to change the date back to a reasonable date (someone on another
forum / site / newsgroup mentioned that CMOS battery / bios date reset
can cause validation issues, so note sure)

--- Today's MGADiag http://go.microsoft.com/fwlink/?linkid=52012 ---

Diagnostic Report (1.7.0110.1):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50
Online Validation Code: 0xc004c4a8
Cached Validation Code: 0xc004c4a8
Windows Product Key: *****-*****-YBK37-FRYP2-RQTH7
Windows Product Key Hash: ImeztHt/dBkKEDKKnO9FhaUaA44=
Windows Product ID: 89580-006-8163712-71801
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.0.6002.2.00010100.2.0.001
ID: {E6763842-7DC1-42ED-9F09-0F3378736019}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: Windows Vista (TM) Ultimate
Architecture: 0x00000000
Build lab: 6002.lh_sp2beta.081017-1605
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics:
025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-8004
0154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199
-3_FA827CE6-153-8007007e_FA827CE6-180-8007007e

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: G:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Prompt
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details:

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UGUID><Version>1.7.0110.1</Version><OS>6.0.6002.2.00010100.2.0.001</OS><Arch
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580-006-8163712-71801</PID><PIDType>5</PIDType><SID>S-1-5-21-1314353544-2790

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major="2"

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[Mark H]

Correction:
Looking at technet.com, I found that the Evaluation copy message has
nothing to do with the post update I mentioned. Instead, it may simply take
two reboots for the message to clear.

Regarding your error message:
http://support.microsoft.com/kb/950755/

 

[Mick Murphy]

Why do you keep on installing Vista Service Pack 2 BETA????????????
BETA means it is in the testing stage, not for general use.

Mike Brannigan has given you all the advice available.
Take advantage of it.

 

[Sarah White]

Buster -- Brunette w/blonde Dye actually

Erhm... if nobody tests these things and it goes live without beta
testers, launches tend to have way more confusion over any problems that
would have been otherwise detected during a beta period. =^_^=

Mike -- thanks for the link to:

http://forums.microsoft.com/TechNet/ShowForum.aspx?ForumID=1992&SiteID=17

.... I had missed that earlier (was skimming through your post and
immediately thought to try doing another system restore... Sadly,
neither the system restore nor regenerating my license data again
worked, even with the new product code Microsoft provided for me)

Regards,
Sarah White
(aka kuzetsa)