Accounts option does not work in 2000 anymore

  • Thread starter Thread starter Gasman
  • Start date Start date
G

Gasman

Hi, bit of a toughie this one.

My Outlook 2000 installation no longer works for the Accounts option.
This is via Tools/Accounts from the menu or the Accounts button buried
in Options.

I've tried a repair and also reconfigured mail support back and forth
to see if that helps.

I cannot find any solution for it on the MS support site.

I'd really like to keep all my multiple accounts unless there is no
option but to remove and reinstall which is why I am asking here if
anyone has any other ideas please.?

TIA
Please remove the obvious from email address if emailing
 
My Outlook 2000 installation no longer works for the Accounts option.
This is via Tools/Accounts from the menu or the Accounts button buried
in Options.
Click to expand...

Please be more precise in describing what you mean by :"does not work".
What doesn't work? What are you trying and what happens when you try it?
 
I am trying to bring up the Accounst window to change some settings in
my email accounts.

The menu option Accounts on the Tools menu does not bring up the
Accounts window when selected.

The Accounts button in Options/Mail Delivery does not bring up the
Accounts window when selected.

The Mail icon in the Control Panel does not bring up the Accounts
window when selected. (Only just used that, but thought maybe I could
get in that way).

I cannot say as to when this occurred, just that the other week I
needed to go into the Accounts window, and now I cannot.


Please be more precise in describing what you mean by :"does not work".
What doesn't work? What are you trying and what happens when you try it?
Click to expand...

Please remove the obvious from email address if emailing
 
I am trying to bring up the Accounst window to change some settings in
my email accounts.

The menu option Accounts on the Tools menu does not bring up the
Accounts window when selected.

The Accounts button in Options/Mail Delivery does not bring up the
Accounts window when selected.

The Mail icon in the Control Panel does not bring up the Accounts
window when selected. (Only just used that, but thought maybe I could
get in that way).

I cannot say as to when this occurred, just that the other week I
needed to go into the Accounts window, and now I cannot.
Click to expand...

I take it with the Accounts item on the Tools menu that you're using
Internet Mail Only mode. If you don't mind having to set up your mail
profile again, use regedit to remove the profile from the registry and use
the Mail applet to create a new one. The mail profile is in
HKCU\Software\Microsoft\Window NT\CurrentVersion\Windows Messaging
Subsystem\Profiles . There'll be an entry mentioning "Internet Mail" (I
don't recall the exact key name). Export that key for recovery purposes.
Delete that entry and the start the Mail applet in Control Panel to see if
you can add your mail account and Personal Folders service pointing to your
existing PST back in. Don't forget to add the Outlook Address Book service
as well.
 
(IMO does not use the Outlook Address Book Service, nor is it available to
add).[/QUOTE]
Don't forget to add the Outlook Address Book service
 
Yes I'm on IMO as it is my home laptop.

I exported and deleted everything under profiles, logged off and on,
and still none of the paths to Accounts work.

I've exported my accounts as so I'll bite the bullet and uninstall and
reinstall and hope that corrects it.

Thank you for your assistance.


I take it with the Accounts item on the Tools menu that you're using
Internet Mail Only mode. If you don't mind having to set up your mail
profile again, use regedit to remove the profile from the registry and use
the Mail applet to create a new one. The mail profile is in
HKCU\Software\Microsoft\Window NT\CurrentVersion\Windows Messaging
Subsystem\Profiles . There'll be an entry mentioning "Internet Mail" (I
don't recall the exact key name). Export that key for recovery purposes.
Delete that entry and the start the Mail applet in Control Panel to see if
you can add your mail account and Personal Folders service pointing to your
existing PST back in. Don't forget to add the Outlook Address Book service
as well.
Click to expand...

Please remove the obvious from email address if emailing
 
Update.

Tried Add Remove Programs to remove Outlook which appeared to take it
out, but did not. My tray icon still worked. What it did do when I
tried installing again was ask for the key to install. Tried
installing, still the same. Tried uninstalling from the CD, it is
still there and running.

So how do I get it correctly uninstalled to try reinstalling again.?

TIA



Yes I'm on IMO as it is my home laptop.

I exported and deleted everything under profiles, logged off and on,
and still none of the paths to Accounts work.

I've exported my accounts as so I'll bite the bullet and uninstall and
reinstall and hope that corrects it.

Thank you for your assistance.




Please remove the obvious from email address if emailing
Click to expand...

Please remove the obvious from email address if emailing
 
(IMO does not use the Outlook Address Book Service, nor is it available to
add).
Click to expand...

Right. I had forgotten. You need to be using CW mode for that.
 
Googled for how to remove. Seems it can be done via Office 2000 as
well. Tried uninstalling Ofice 2000 via Add/Remove programs hoping it
would give me the option of selecting Outlook, but it uninstalled the
lot.

Installed it again, but still have the problem. Urgghhh!!!

I'm open to all ideas as how to resolve this.????

TIA


Update.

Tried Add Remove Programs to remove Outlook which appeared to take it
out, but did not. My tray icon still worked. What it did do when I
tried installing again was ask for the key to install. Tried
installing, still the same. Tried uninstalling from the CD, it is
still there and running.

So how do I get it correctly uninstalled to try reinstalling again.?

TIA





Please remove the obvious from email address if emailing
Click to expand...

Please remove the obvious from email address if emailing
 
Add and Remove rarely fix anything that a repair or reinstall won't. I'd
delete all except the pst files in the two Outlook folders and try again.

File paths are listed at http://www.outlook-tips.net/beginner/filepath.htm

--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


Gasman said:
Googled for how to remove. Seems it can be done via Office 2000 as
well. Tried uninstalling Ofice 2000 via Add/Remove programs hoping it
would give me the option of selecting Outlook, but it uninstalled the
lot.

Installed it again, but still have the problem. Urgghhh!!!

I'm open to all ideas as how to resolve this.????

TIA


Update.

Tried Add Remove Programs to remove Outlook which appeared to take it
out, but did not. My tray icon still worked. What it did do when I
tried installing again was ask for the key to install. Tried
installing, still the same. Tried uninstalling from the CD, it is
still there and running.

So how do I get it correctly uninstalled to try reinstalling again.?

TIA



Yes I'm on IMO as it is my home laptop.

I exported and deleted everything under profiles, logged off and on,
and still none of the paths to Accounts work.

I've exported my accounts as so I'll bite the bullet and uninstall and
reinstall and hope that corrects it.

Thank you for your assistance.


On Tue, 21 Oct 2008 16:30:53 -0400, "Brian Tillman [MVP - Outlook]"


I am trying to bring up the Accounst window to change some settings in
my email accounts.

The menu option Accounts on the Tools menu does not bring up the
Accounts window when selected.

The Accounts button in Options/Mail Delivery does not bring up the
Accounts window when selected.

The Mail icon in the Control Panel does not bring up the Accounts
window when selected. (Only just used that, but thought maybe I could
get in that way).

I cannot say as to when this occurred, just that the other week I
needed to go into the Accounts window, and now I cannot.

I take it with the Accounts item on the Tools menu that you're using
Internet Mail Only mode. If you don't mind having to set up your mail
profile again, use regedit to remove the profile from the registry and
use
the Mail applet to create a new one. The mail profile is in
HKCU\Software\Microsoft\Window NT\CurrentVersion\Windows Messaging
Subsystem\Profiles . There'll be an entry mentioning "Internet Mail" (I
don't recall the exact key name). Export that key for recovery
purposes.
Delete that entry and the start the Mail applet in Control Panel to see
if
you can add your mail account and Personal Folders service pointing to
your
existing PST back in. Don't forget to add the Outlook Address Book
service
as well.
Click to expand...

Please remove the obvious from email address if emailing
Click to expand...

Please remove the obvious from email address if emailing
Click to expand...
 
Interestingly, when I go into OE6, I no longer have the Accounts
option on the Tools menu.???
Please remove the obvious from email address if emailing
 
Thank you Diane.

I tried that, carried out an uninstall and even reinstalled to a new
location. Still no luck. Is there a DLL file associated with the
Accounts option? as it is no longer in OE6 as well.?


Add and Remove rarely fix anything that a repair or reinstall won't. I'd
delete all except the pst files in the two Outlook folders and try again.

File paths are listed at http://www.outlook-tips.net/beginner/filepath.htm
Click to expand...

Please remove the obvious from email address if emailing
 
Having switched to Coporate mode, whilst I can add an Internet Mail
Service, I cannot specify the servers etc.

I've tried sfc /scannow but it did not find anything.

I'm beginning to suspect a dll file is at fault, but which I have no
idea.


Interestingly, when I go into OE6, I no longer have the Accounts
option on the Tools menu.???
Please remove the obvious from email address if emailing
Click to expand...

Please remove the obvious from email address if emailing
 
Outlook 2000 in Internet mode uses some OE files/dlls. I'm not sure if the
ability to configure accts has any connection to OE but it may. Did you do
anything to OE recently - upgrade, try to uninstall etc?

Do you know the date the problem started and do you have restore points
going back before that date? if so, restore to an older date.

--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.
 
Thank you again Diane,

Several uninstalls and installs did not work. I even tried a trial on
Office 2007, which complained about a previous version of Outlook, yet
after inspection does not include Outlook. Who programs these things?,
as a programmer myself I find that so lazy.!!

Anyway I tried restoring to 01/10/2008 with no success and then
01/09/2008 which now works.

I do not change my accounts very often. so it is hard to say when it
last worked or would have worked.

Anyway it is working again, so thank you both Diane and Brian for your
assistance.


Outlook 2000 in Internet mode uses some OE files/dlls. I'm not sure if the
ability to configure accts has any connection to OE but it may. Did you do
anything to OE recently - upgrade, try to uninstall etc?

Do you know the date the problem started and do you have restore points
going back before that date? if so, restore to an older date.
Click to expand...

Please remove the obvious from email address if emailing
 
As an FYI - before installing the trial for 2007 you need to uninstall any
older version of outlook as only 1 version can be installed at a time. The
installation is configured to assume that since you are only trialing the
software, you might not keep it, so it leaves you old outlook alone, if
installed, and doesn't install outlook 2007. This is to prevent problems
with outlook should you decide not to upgrade to office 2007 after the
trial.

--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.
 
OK, thanks. I *thought* I had told it t get rid of old versions when
installing after the warning. Guess I misunderstood.

As an FYI - before installing the trial for 2007 you need to uninstall any
older version of outlook as only 1 version can be installed at a time. The
installation is configured to assume that since you are only trialing the
software, you might not keep it, so it leaves you old outlook alone, if
installed, and doesn't install outlook 2007. This is to prevent problems
with outlook should you decide not to upgrade to office 2007 after the
trial.
Click to expand...

Please remove the obvious from email address if emailing
 
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