Account deleted - cached folders now gone

  • Thread starter Thread starter adamtuliper
  • Start date Start date
A

adamtuliper

I was contacted about an issue today:

1. Several profiles existed in one view in outlook
2. An account was accidentallydeleted in tools-email accounts
3. Some of the folders disappeared. They were cached for offline access
I believe.
4. Assuming the old server is not available for connection, how can I
get these back?

Thanks!
 
You can't.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, adamtuliper asked:

| I was contacted about an issue today:
|
| 1. Several profiles existed in one view in outlook
| 2. An account was accidentallydeleted in tools-email accounts
| 3. Some of the folders disappeared. They were cached for offline
| access I believe.
| 4. Assuming the old server is not available for connection, how can I
| get these back?
|
| Thanks!
 
I read some postings that some people say .pst files still contain the
information?
what about if we can restore connection back to the server - the server
hasn't been used in a month and a half... so the local folders had all
new stuff in them.. the local folders were all new folders I believe.
anything we can do in this case?
 
Is the local store an .ost or a .pst? If an .ost and the profile has been redone, then access to that .ost is lost. Is the server in question an Exchange server?

Why not fill us in on the rest of the details as I am loath to attempt to offer assistance to someone who may not have permissions to recover whatever is in that mailbox. How did the user "lose" access to the server? Is this a former employee of that company?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, adamtuliper asked:

| I read some postings that some people say .pst files still contain the
| information?
| what about if we can restore connection back to the server - the
| server hasn't been used in a month and a half... so the local folders
| had all new stuff in them.. the local folders were all new folders I
| believe. anything we can do in this case?
|
|
| Milly Staples [MVP - Outlook] wrote:
|| You can't.
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, adamtuliper asked:
||
||| I was contacted about an issue today:
|||
||| 1. Several profiles existed in one view in outlook
||| 2. An account was accidentallydeleted in tools-email accounts
||| 3. Some of the folders disappeared. They were cached for offline
||| access I believe.
||| 4. Assuming the old server is not available for connection, how can
||| I get these back?
|||
||| Thanks!
 
Hi Milly,

Please explain "the profile has been redone" - you mean any changes
done to the settings - as in this case with the account definition
being deleted?

The user went in to add a new mail profile and accidentally deleted one
of them (there were 2 total in there - one for an old exchange server
and one for a new pop3 service).
The old exchange one was deleted, and as soon as she left the screen
her folders were gone. They were still accessible via "back" in
outlook, but is now gone. no backup existed and the folders and
messages in those folders are now gone.
Nothing is in the deleted items folder.
As for the local store - whatever the default would be for outlook so
Im assuming ost. The weird thing is the old server doesn't contain
these folders, so for whatever reason they seemed to be created in the
cached mode for that server maybe.
Since this exchange server hadn't been accessed for over a month and a
half, Im suprised it thought to put those folders under that account
name - when multiple configured accounts for that user were available.


Thanks,

Adam Tuliper
www.secure-coding.com
www.gecko-software.com


Is the local store an .ost or a .pst? If an .ost and the profile has been redone, then access to that .ost is lost. Is the server in question an Exchange server?

Why not fill us in on the rest of the details as I am loath to attempt tooffer assistance to someone who may not have permissions to recover whatever is in that mailbox. How did the user "lose" access to the server? Is this a former employee of that company?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, adamtuliper asked:

| I read some postings that some people say .pst files still contain the
| information?
| what about if we can restore connection back to the server - the
| server hasn't been used in a month and a half... so the local folders
| had all new stuff in them.. the local folders were all new folders I
| believe. anything we can do in this case?
|
|
| Milly Staples [MVP - Outlook] wrote:
|| You can't.
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, adamtuliper asked:
||
||| I was contacted about an issue today:
|||
||| 1. Several profiles existed in one view in outlook
||| 2. An account was accidentallydeleted in tools-email accounts
||| 3. Some of the folders disappeared. They were cached for offline
||| access I believe.
||| 4. Assuming the old server is not available for connection, how can
||| I get these back?
|||
||| Thanks!
Click to expand...
 
adamtuliper said:
The user went in to add a new mail profile and accidentally deleted
one
of them (there were 2 total in there - one for an old exchange server
and one for a new pop3 service).
The old exchange one was deleted, and as soon as she left the screen
her folders were gone. They were still accessible via "back" in
outlook, but is now gone. no backup existed and the folders and
messages in those folders are now gone.
Click to expand...

The person was referencing the OST that had been caching the Exchange
account. When she deleted the mail profile containing that account, she
destroyed the linkage Outlook had to the OST and thus made the OST
inaccessable. While the OST may still reside on disk (look in
%UserProfile%\Local Settings\Application Data\Microsoft\Outlook), there's no
way to get Outlook to access it again. There are commercial OST to PST
conversion tools that could help you recover the data in the OST if it's
important enough.
--
Brian Tillman
Nothing is in the deleted items folder.
As for the local store - whatever the default would be for outlook so
Im assuming ost. The weird thing is the old server doesn't contain
these folders, so for whatever reason they seemed to be created in the
cached mode for that server maybe.
Since this exchange server hadn't been accessed for over a month and a
half, Im suprised it thought to put those folders under that account
name - when multiple configured accounts for that user were available.


Thanks,

Adam Tuliper
www.secure-coding.com
www.gecko-software.com


Is the local store an .ost or a .pst? If an .ost and the profile
has been redone, then access to that .ost is lost. Is the server in
question an Exchange server?

Why not fill us in on the rest of the details as I am loath to
attempt to offer assistance to someone who may not have permissions
to recover whatever is in that mailbox. How did the user "lose"
access to the server? Is this a former employee of that company?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, adamtuliper asked:
I read some postings that some people say .pst files still contain
the information?
what about if we can restore connection back to the server - the
server hasn't been used in a month and a half... so the local
folders had all new stuff in them.. the local folders were all new
folders I believe. anything we can do in this case?


Milly Staples [MVP - Outlook] wrote:
You can't.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted
without reading.

After furious head scratching, adamtuliper asked:

I was contacted about an issue today:

1. Several profiles existed in one view in outlook
2. An account was accidentallydeleted in tools-email accounts
3. Some of the folders disappeared. They were cached for offline
access I believe.
4. Assuming the old server is not available for connection, how
can I get these back?

Thanks!
Click to expand...
Click to expand...
Click to expand...
 
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