Account added by one user is not visible to other users

[Laura Barber]

Hello,
We converted ACT! contacts to BCM for a customer and they are all up and
running. Everyone can see all the converted contacts. However, a user added
a new contact, and the other users are not able to see it. What might cause
this problem?

 

[Sat]

Hi Laura,

Did you share the BCM database to the users?

-Sat

 

[gwennibar]

Make sure everyone's status is set to "online" not "offline". it's easy to
overlook that.

 

[Laura Barber]

Thank you. I will check your suggestions and let you know what worked. I'm
pretty sure the database is already shared.
Best,