Accessing the laptop

  • Thread starter Thread starter Lester
  • Start date Start date
L

Lester

My daughter is working as a volunteer in a hospital in
India. She took her laptop and has her music and emails
on it and is communicating with us via her email
account. She found she was sharing with some other
volunteers and so set up an account on her machine so
they could use it.

Now she cannot access her account, her files or her
emails. She is in India for several months and so is
desperate to be able to access her laptop. She was
trying to help the others but is now stuck!

Can anyone help?
 
My daughter is working as a volunteer in a hospital in
India. She took her laptop and has her music and emails
on it and is communicating with us via her email
account. She found she was sharing with some other
volunteers and so set up an account on her machine so
they could use it.

Now she cannot access her account, her files or her
emails. She is in India for several months and so is
desperate to be able to access her laptop. She was
trying to help the others but is now stuck!

Can anyone help?
Click to expand...

It sounds like she was using the default Administrator account for everyday
usage. It appears on the welcome screen if it is the only user account.
When a new user is created, it becomes hidden.

The account is still accessible.

If using XP Pro, press Ctrl + Alt + Del twice. The classic style logon
prompt appears. She should type in the account name and password that she
was using for this account before it disappeared.

If using XP Home, she'll need to boot to Safe Mode to log on to the
account.

To make logon easier, your daughter should create a new user account for
herself and copy the data from the old account to it. If she types "copy
user profile" into the Search box of Help and Support, she will get a page
with directions for doing this.

NOTE: She cannot be logged on to the account that she is copying from or
the account that she is copying to. She will want to create a "throwaway
account" in the Administrator group. After the profile has been copied, she
could delete this temporary account.

End result: an every day account for herself with all of her old data, the
original administrator account hidden away for a "rainy day" and the
account that she created for her friends.
 
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