G
Guest
Here's a problem I've been having for about 2 months now.
Using a Motorola cable modem wired directly between computer and Comcast.
When I go to access the internet, I am unable. I get a window stating it
can't find the site. Try to access my mail (Outlook), and I get a notice
saying it can't reach Comcast. All the green lights are on the modem and the
yellow LED is flashing, indicating activity.
Now, I can fix this problem and gain access one of two ways. One, I can turn
off and back on the modem. Two, I can click on the local area connection
icon, click on Support and click on the repair button. When I do that, I get
the message "Windows could not finish repairing the problem because the
following action cannot be completed - 'Clearing the ARP cache'. For
assistance, contact the person who manages your network" (that would be
me...). After that message, I close the window and everything works fine - I
have complete access to the net and my mail.
Thinking on what could've caused this, I can remember that this problem
happened right after I moved (worked fine for fours years before that) and
that I once hooked up a laptop computer from my work to the modem which uses
a VPN network for access.
I have been on the line with Comcast, had two techs out to try and resolve
the problem - no one can help. They have checked the modem from their end and
the signal quality is good. If they reset my modem remotely, everything
operates normally after that. However, if I restart the computer, I'm back
into No access again until I complete one of the two items above.
A peculiar problem, I know. I've read so much of Microsoft's tech tips and
FAQ's, but can’t seem to find anything addressing this. Any help would be
greatly appreciated.
Using a Motorola cable modem wired directly between computer and Comcast.
When I go to access the internet, I am unable. I get a window stating it
can't find the site. Try to access my mail (Outlook), and I get a notice
saying it can't reach Comcast. All the green lights are on the modem and the
yellow LED is flashing, indicating activity.
Now, I can fix this problem and gain access one of two ways. One, I can turn
off and back on the modem. Two, I can click on the local area connection
icon, click on Support and click on the repair button. When I do that, I get
the message "Windows could not finish repairing the problem because the
following action cannot be completed - 'Clearing the ARP cache'. For
assistance, contact the person who manages your network" (that would be
me...). After that message, I close the window and everything works fine - I
have complete access to the net and my mail.
Thinking on what could've caused this, I can remember that this problem
happened right after I moved (worked fine for fours years before that) and
that I once hooked up a laptop computer from my work to the modem which uses
a VPN network for access.
I have been on the line with Comcast, had two techs out to try and resolve
the problem - no one can help. They have checked the modem from their end and
the signal quality is good. If they reset my modem remotely, everything
operates normally after that. However, if I restart the computer, I'm back
into No access again until I complete one of the two items above.
A peculiar problem, I know. I've read so much of Microsoft's tech tips and
FAQ's, but can’t seem to find anything addressing this. Any help would be
greatly appreciated.