Access Denied to AL Attachments - OL 2000

[Kim]

Hello,
one of the people in my office has started having a problem were they
cannot open ANY attachment that comes into outlook express.

They get the message
"Can't open this item. Access Denied. Make sure the disk is not full or
write protected and that the file is not being used."

There is plenty of disk space (over 14 gig)
We can write to the disk
The file is not in use.

The OS is Windows 2000 Pro SP 4
Outlook 2000 9.0.0.2711

Can someone help?

What directory is outlook trying to open the file in?

 

[Kim]

thats ALL attachments - no matter the file type.

it looks like a permission issue - but I have no idea what folder, etc to
check the permissions on'

 

[Vince Averello [MVP-Outlook]]

This newsgroup is for support of Outlook 97, 98, 2000, 2002 & 2003 from the
Office family for Intel PCs. For Outlook Express (OE) support try posting in
one of these newsgroups:
microsoft.public.inetexplorer.ie4.outlookexpress for OE 4.x
microsoft.public.windows.inetexplorer.ie5.outlookexpress for OE 5.x
http://support.microsoft.com/newsgr...express&SLCID=US&sd=GN&id=fh;en-us;newsgroups
microsoft.public.windows.inetexplorer.ie55.outlookexpress for OE 5.5x
http://support.microsoft.com/newsgr...express&SLCID=US&sd=GN&id=fh;en-us;newsgroups
microsoft.public.windows.inetexplorer.ie6_outlookexpress for OE 6.x
http://support.microsoft.com/newsgr...express&SLCID=US&sd=GN&id=fh;en-us;newsgroups
microsoft.public.internet.mail.mac for the Macintosh version of OE
http://support.microsoft.com/newsgr...ess.mac&SLCID=US&sd=GN&id=fh;en-us;newsgroups

If those groups aren't carried on the news server that's carrying this group
try using msnews.microsoft.com (MS's public news server that's the source
for all the microsoft.public newsgroups). The links under the newsgroup
references are for use with MS's web newsreader (not exactly the best way to
post but it works for some people)

Also a good source of Outlook Express info can be found here:
http://insideoe.tomsterdam.com/

 

[Kim]

Sorry my Mistake - its not Outlook Express - its Outlook 2000

 

[Vince Averello [MVP-Outlook]]

Is this a new problem or has it always happened? Do you have some sort of
virus scanner that might be getting in the way?

 

[Brian Tillman]

one of the people in my office has started having a problem were they
cannot open ANY attachment that comes into outlook express.

They get the message
"Can't open this item. Access Denied. Make sure the disk is not full
or write protected and that the file is not being used."

Can they save the attachment to disk instead of trying to open it?

 

[Kim]

This is a newly occuring issue.
The user has been there for three years using outlook - and in the past
week it has started to deny access to any attachment.

I need to check about the virus scans.

 

[Kim]

No virus scan software

Is this a new problem or has it always happened? Do you have some sort of
virus scanner that might be getting in the way?

 

[Kim]

no I cannot save either.

tells me to check permissions on the folder by right clicking, properties.
I see no way to check the permissions.

I can create a file in the same folder.

its very odd

 

[Brian Tillman]

no I cannot save either.

In which folder are they trying to save the attachment? Can they save it to
a different folder?

tells me to check permissions on the folder by right clicking,
properties. I see no way to check the permissions.

This may be a clue. Try emptying the Secure Outlook Temp Folder. See this:
http://www.howto-outlook.com/faq/securetemp.htm

 

[Kim]

Thank you for your help.

It looks like the outlook problem is only a symptom of somethign larger.

we are now having problems writting to the drive from excel, etc.

w are backing up the data and probably will swap out the drive.

thank you for your help
Kim

 

[Kim]

I was able to resolbe this problem by clearing out the users temp folder.
Some program - I have not figured out which - was writting a tmp file every
10 seconds.

there was almost 32,000 tmp files in the directory.

once I deleted them - I was able to save attachements to the drive.

Kim