Ok I found how to do get an actaul fix for this problem. Sorry Pete I but I
got lost on how you got yours to work. I finnaly got and answer from
Microsoft. Here is what they said to do.
"Dear Customer,
Thank you for choosing Microsoft Online Support Service. My name is Allen
and I will be assisting you with this Service Request. I'm sorry for my
delayed response due to the weekend.
After reviewed your case log, I understood your concerns as below:
- You failed to install Office 2003 Updates
We shall be working to resolve this specific issue through the course of the
case. If I have misunderstood your concern please let me know.
Based on my experience, this issue may occur in several situations and to
narrow the issue down may be time consuming. Your patience and cooperation
are appreciated.
Note: Since some anti-virus programs will cause unexpected application
conflicts, please temporarily disable or remove any anti-virus programs on
your computer before we go any further.
Important Tips:
Based on my further research on this specific issue, this issue also may be
caused by some Cleanup scan tools such as RegCure, Windows Live Safety Center
and One Care will delete some important keys for Office Update installation.
If you have used Windows Live Safety Center or OneCare to clean the registry
keys, please take the following steps firstly.
Go to C:\Documents and Settings\<Windows Account Name>\Application
Data\Windows Live Safety Center\BackUp and double-click the .reg file created
by the Microsoft Safety registry cleanup. Try the update again. Does this
solve the problem?
Note: If you are unable to see the extension of the file, please do the
following steps firstly:
Click Start and click Control Panel -> Click Tools | Folder Options ->
Switch to the View tab -> Uncheck Hide extensions for known file types and
Hide protected operating system files -> Click OK to confirm
If you use some third party system cleanup software such as RegCure, please
restore the registry cleaned up. For how to restore RegCure backup registry,
please refer to the following support link:
http://support.regcure.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=125&nav=0,15
If you don't use those programs or the problem still persists, based on my
experience, this issue may occur in several situations and to narrow the
issue down may be time consuming. Please go through the following trouble
shooting steps below and see whether they can fix the problem or not. Your
patience and cooperation are appreciated.
Method 1: Manually download and install the Updates for Office 2003
===========================================
Please download the these updates at the following website link and then
install them from the hard disk and see whether they can be installed
perfectly.
Update for Outlook 2003 Junk Email Filter (KB931764)
http://www.microsoft.com/downloads/...58-9BE9-4BD2-8660-2C4CDD687132&displaylang=en
Important Notes:
Error 1: If you encountered "Installation Error: File not Found", please
insert the Office 2003 installation disk at this time. If this error cannot
be fixed in this step, please go ahead and try Method 2, 3 and 5 to resolve
this problem.
Error 2: If you encountered Error 25090 at this time, please directly try
the Method 4 below and see whether the problem can be fixed or not. If not,
please try the Method 5 to resolve this problem.
Other Errors: If you encountered other Errors during this step, please
perform the following suggestions and see any of them can resolve this
problem or not. You are strongly recommended to try Method 5 directly since
it can resolve most of the Office problems. Also, please capture the screen
shot of the exact error message to let me know the details. Thanks for your
cooperation.
If it still failed, please try the Method 2.
Method 2: Disable Local Installation Source
===========================
1. Download the Local Installation Source Tool from:
http://www.microsoft.com/downloads/...A3-695B-42C3-9045-B812BA0FED3E&displaylang=en
2. Extract LisTool.exe and LisTool.chm to some location.
3. Run the GUI tool (LISTOOL.exe) and choose the Disable LIS option. Click
next. Select all the check boxes in the subsequent dialog. Then proceed to
Finish.
4. Try doing a detect and install again.
If the above step doesn't work, please go on with Method 3.
Method 3: Repair Office 2003
===========
To repair Office using Maintenance Mode Setup, follow these steps:
1. Click Start | Control Panel | Add/Remove programs.
2. Highlight the Office 2003 entry listed in the Add/Remove Programs
Properties dialog box and then click Change
3. Click Repair Office.
4. Click Repair errors in my Office installation and then click Finish.
NOTE: Select the Restore my shortcuts check box if you are having problems
with your Office shortcuts.
5. If you are still having problems, repeat steps 1-3, and then click
Reinstall Office and click Finish.
5. If you are still having problems, repeat steps 1-3, and then click
Reinstall Office and click Finish.
If it still failed, please try the Method 4.
Method 4: Enable Office Source Engine service
==================================
This issue may occur if the Office Source Engine service (OSE.EXE) startup
type is set to "Disabled". By default, the Office Source Engine service
startup type is set to "Manual". Windows Installer uses a custom action to
start the Office Source Engine service. However, Windows Installer cannot
start this service if this service is disabled.
To resolve this issue, follow these steps:
1. Determine the status of the Office Source Engine service. To do this,
follow these steps:
a. Click "Start", click "Run", type "services.msc" (without the quotation
marks), and then click "OK".
b. In the list of services, double-click "Office Source Engine".
c. View the option that appears in the "Startup type" list.
2. If the start type is set to "DISABLED", modify the startup type to a
setting of "Manual". To do this, right-click "DISABLED" list, click
Properties, General tab. And then select "Manual" in the "Startup type" list,
and then click "OK".
3. Try to install the Office Update packages again.
4. Repeat above steps to enable the "Windows Installer" service again.
If the problem still persists, please try the Method 5
Method 5: Remove and reinstall Office 2003
======================
Before we start any items in these steps, let’s back up your outlook data so
as to avoid further file loss. For more information on back up your outlook
data please go to the following link:
For Outlook 2002 and Outlook 2003:
Q287070 OL2002: How to Back Up, Restore, or Move Outlook Data
http://support.microsoft.com/default.aspx?scid=KB;EN-US;287070
Note: this article also applies to Outlook 2003.
Note: If you don't use Outlook for your emails, just skip this step and move
on.
1. Download and install the Windows Installer Cleanup Utility.
http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D5E1BD/msicuu2.exe
2. After you install the Windows Installer CleanUp Utility, click Start
menu-> All Programs-> Windows Install Clean Up.
3. Highlight Microsoft Office 2003 entry in the list and then click Remove.
Quit the Utility.
Note: If you have got any other old or redundant office entries such as
Office 2000 or other Office stand alone products such as Visio, OneNote,
Project, etc in the list, please remove them together.
4. Close all applications.
5. Click Start menu-> Run, type "regedit" (without the quotation marks) in
the Open box and press Enter.
6. Expand the registry tree on the left pane and locate the following two
registry keys:
HKEY_CURRENT_USER\Software\Microsoft\Office
HKEY_LOCAL_MACHINE\Software\Microsoft\Office
7. Right-click on this key and click Delete to delete those keys.
8. Open Windows Explorer, and then browse to the "C:\Program Files" folder
If it exists, rename the "Microsoft Office" to "Microsoft Office OLD"
If it exists, rename "OfficeUpdate" to "OfficeUpdateOLD"
If it exists, rename "OfficeUpdate11" to "OfficeUpdate11 OLD"
9. Click Start menu-> Run, type "%Temp%" (without the quotation marks) in
the Open box and press Enter.
10. Empty the %Temp% folder.
Note: If some files can't be deleted, please skip them, which don’t
influence the result of the troubleshooting.
11. Empty the Recycle Bin.
12. Restart your computer and install Office 2003.
13. Go to Office Product Updates Web site to check for all available updates:
http://office.microsoft.com/en-us/officeupdate/default.aspx
Can you install the Office updates now?
Information Collections:
====================
If the problem still persists, I'd like you to collect the Windows Update
log and send it to me as an attachment for my further research.
The Windows Update log file is under C:\Windows folder. There are two files:
"WindowsUpdate.log" and "Windows Update.log". Please send me both.
Also, if you encountered any error messages during the above steps, please
kindly capture a screen shot of the exact error message you have encountered
and send it to me as an attachment for my further research. Thanks for your
cooperation and understanding.
To capture the image, please:
(a) When the image appears, press the Print Screen key several times (this
key is located to the right of the F12 key on the keyboard)
Note: Nothing happens at this stage. Please just go ahead.
(b) Open Paint ['start' => 'All Programs' => 'Accessories' => 'Paint'].
(c) Click Edit (menu) -> Paste or press Ctrl + V.
(d) Click File (menu) -> Save. Save it as a .jpg or .gif file and send it to
me as an attachment.
Please tell me the result of this issue at your earliest convenience. If
there is anything unclear, please don't hesitate to let me know. I'm looking
forward to your reply.
Best Regards,
Allen Xu
Online Support Professional
Microsoft Office Online Support
mailto:
[email protected]
Delighting our customers is our top priority. Please let my manager or me
know what you think of the level of service provided. If you have any
feedbacks regarding this issue, please send them to Microsoft Management at
mailto:
[email protected]?subject=OfficeOnlineSupportIncident.
Check out our bookstore
http://shopping.msn.com/results/shp/?bCatId=46 which
provides a wealth of information that you can use to troubleshoot an issue or
help answer a question. "
Now if you are not experincing any of these problems. Then I would recomend
contacting them. Reason I just found about the fix is because the "Microsoft
Team" was going to my junk mail. Oh well alls well that ends well....right?
Well there you have it.
