A valid E-Mail address

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

I recently purchased from Hewlett Packard an HP Pavilion a650y Pentium=4 complete system (CPU, Monitor, Printer). I especially ordered (and paid for) it to have "Windows XP Professional" as the operating system. When I unpacked all of the boxes and set the system up I found that it did NOT have an original operating system CD in the box (unlike every other system I have purchased). This concerns me as I have lost hard drives before on other systems and had to reload operating systems from the ground up. I have been trying to find a valid E-Mail address at Hewlett Packard that I can send a regular (Outlook) E-Mail to as a request for this disk be sent to me. Does anyone know a valid E-Mail address for the HP's Support Center? Thank you in advance for any help you may be able to provide.

Chuck
 
Your new computer will have a hidden partition that contains all XP
installation files.. read the printed material that was supplied or look for
an icon on the desktop that links to recovery information..


Chuck said:
I recently purchased from Hewlett Packard an HP Pavilion a650y Pentium=4
Click to expand...
complete system (CPU, Monitor, Printer). I especially ordered (and paid
for) it to have "Windows XP Professional" as the operating system. When I
unpacked all of the boxes and set the system up I found that it did NOT have
an original operating system CD in the box (unlike every other system I have
purchased). This concerns me as I have lost hard drives before on other
systems and had to reload operating systems from the ground up. I have been
trying to find a valid E-Mail address at Hewlett Packard that I can send a
regular (Outlook) E-Mail to as a request for this disk be sent to me. Does
anyone know a valid E-Mail address for the HP's Support Center? Thank you
in advance for any help you may be able to provide.
 
Your HP has a utility that will enable you to make a backup set of CDs from
the Restore Partition on the HDD. Time to read the manual....

Bobby
 
Just an update to my original question.
I do know of course about the ability to create a set of recovery CD's. This however is not what I looking for. I went ahead and opened up a live chat with an HP Service Represenative. They in turn directed me to call a number (800) 474-6836. Upon calling this number and describing my problem to them and having them verify my equipment numbers and valid support they informed me that can send me out the complete set of original Windows XP Professional install CD's with the manual. I was informed by the service rep that they no longer include these CD's with the system so as to save on cost. The ONLY way a person can get these CD's from them is to call in via telephone and personally request them to be sent you. They will send them out at NO COST to you within two working days.
Thank's again to all who responded with helpful ideas. :-) Chuck
 
I'd be interested to find out if they're actual installable CDs or recovery
CDs. Not that I'd buy an HP, but I'm curious anyway.

Chuck said:
Just an update to my original question.
I do know of course about the ability to create a set of recovery CD's.
Click to expand...
This however is not what I looking for. I went ahead and opened up a live
chat with an HP Service Represenative. They in turn directed me to call a
number (800) 474-6836. Upon calling this number and describing my problem
to them and having them verify my equipment numbers and valid support they
informed me that can send me out the complete set of original Windows XP
Professional install CD's with the manual. I was informed by the service
rep that they no longer include these CD's with the system so as to save on
cost. The ONLY way a person can get these CD's from them is to call in via
telephone and personally request them to be sent you. They will send them
out at NO COST to you within two working days.
Thank's again to all who responded with helpful ideas. :-) Chuck
Click to expand...
complete system (CPU, Monitor, Printer). I especially ordered (and paid
for) it to have "Windows XP Professional" as the operating system. When I
unpacked all of the boxes and set the system up I found that it did NOT have
an original operating system CD in the box (unlike every other system I have
purchased). This concerns me as I have lost hard drives before on other
systems and had to reload operating systems from the ground up. I have been
trying to find a valid E-Mail address at Hewlett Packard that I can send a
regular (Outlook) E-Mail to as a request for this disk be sent to me. Does
anyone know a valid E-Mail address for the HP's Support Center? Thank you
in advance for any help you may be able to provide.
 
Back
Top