If they are autoreset chips: most autoreset chips require you to shut
the printer off for a few minutes, then when you turn the printer back
on they all read full or 99% full.
It is very likely that the hose and the cartridge reading empty are
just coincidentally happening at about the same time.
If the cartridge is actually empty of ink, you'll need to reprime the
cartridge, too.
1. Tell the printer you are going to change the black cartridge. After
it stops it in the change position, unplug the printer. Don't turn it
off, unplug it. Take the black cartridge out of the printer.
1a. Slide a dampened strip of lint-free cloth or window wipe under the
head, this is to keep it from drying out and it will help any clogs
that may have formed in the black nozzles. Not wet! Just damp. NO PAPER
TOWELS! They shed like mad and are abrasive.
2. Plug the hose back into the cartridge. You may need to warm the hose
up a little.
3. Tilt the cartridge at about a 45 degree angle. The idea is to end up
with a little air left inside the cartridge, so don't flip it upside
down.
4. Use a syringe to pull ink into the hose and cartridge. Keep pulling
until there is no or very little air/foam coming out. Just squirt the
ink you've pulled out back into the bottle.
5. Fold over the hoses between the tanks and the printer. I use a big
clip meant for holding paper. Not a little paper clip, I mean those big
black spring metal things. Like this:
http://www.polyphoto.com/tutorials/bulkinksystem/1280/HCPCISInstallationPg09.jpg
6. As suggested, clean the chip contacts with clear, nonscented
isopropyl alcohol. I suggest 90% or better, as 70% or 50% will leave a
lot of water behind when it evaporates. Use a lint free rag, -NOT- a
paper towel or Qtip. Both will shed fibers, and paper towels are -way-
too abrasive on the gold plating.
7. Snap the head back in. With an eyedropper, put a few drops of
distilled water into the foam in the park pad. Even better: 1 part
nonsudsing household ammonia, 4 parts isopropyl alcohol, 5 parts
distilled or filtered water. Do NOT use "purified" water, that is just
sterilized and all the minerals are still in there.
8. Take out the damp wipe/cloth from under the head. Make sure the
hoses are all dressed properly so they won't snag. Gently slide the
heads back all the way over the park pad, right at the end you'll feel
a little resistance, that is the park pad pushing up onto the heads.
Push gently until it stops.
9. Take the clip off the hoses and straighten them out. Now leave it
this way for 20 or 30 minutes, this is to give the moisture you've just
added to the park pad time to moisten the nozzles in the black print
head.
10. Turn the printer on and let it complete it's cycles. Run two
cleaning cycles, then print a nozzle check.
11. Let us know how it works out, good or bad.
Your head may be clogged now, if so don't panic! Patience is a virtue.
http://www.polyphoto.com/tutorials/PrintHeadCleaning/
Arthur has a more extensive cleaning manual, you must email him
directly, not here, to request it.
Steve Greenfield