- Joined
- Mar 5, 2002
- Messages
- 20,281
- Reaction score
- 1,794
Reported here as was and factual.
About ten days before Christmas I ordered a monitor from OCUK for a cost of around £520 including postage. I had ordered it within their given time frame for next day delivery.
I stayed home all day the following day and it didn't arrive so at around 17:00 hours I phoned OCUK on a landline number and got straight through to a customer advisor. He spoke English I understood and soon confirmed I would not receive my delivery on that day 'due to the sheer volume of Christmas orders' they'd had to deal with.
He was polite so I didn't go mad and cuss him out, just listened. He apologised and promised the delivery for tomorrow and would I accept free postage as some compensation for late delivery? As the delivery was almost £20 I agreed to this.
The next day the monitor arrived and a few days later I received a refund for postage to my bank. Courier: DPD.
On Monday 1st February this week I ordered a pair of trayless hard disk racks from Ebuyer costing £34 the pair also paying a next day postage charge of almost £9.
I stayed at home all day and the goods did not arrive so I emailed Ebuyer (as a business customer, you can't email them as a domestic customer, you have to use their notoriously slow 'E-Note' system) asking them when delivery would be and what they intended to do about my postage charge.
The following lunchtime I received a reply to my email. I had got the order number wrong in my message and they asked me to supply the correct one. So I did, also asking them how come they couldn't trace my order having been given a date; Name; address and goods details.
The goods finally arrived at 16:50 on Wednesday 3rd February after I'd paid > £9 for next day delivery on Tuesday 2nd February.
So far Ebuyer have not replied (Thursday 4th 15:15). The courier was Yodel.
Make your own minds up
About ten days before Christmas I ordered a monitor from OCUK for a cost of around £520 including postage. I had ordered it within their given time frame for next day delivery.
I stayed home all day the following day and it didn't arrive so at around 17:00 hours I phoned OCUK on a landline number and got straight through to a customer advisor. He spoke English I understood and soon confirmed I would not receive my delivery on that day 'due to the sheer volume of Christmas orders' they'd had to deal with.
He was polite so I didn't go mad and cuss him out, just listened. He apologised and promised the delivery for tomorrow and would I accept free postage as some compensation for late delivery? As the delivery was almost £20 I agreed to this.
The next day the monitor arrived and a few days later I received a refund for postage to my bank. Courier: DPD.
On Monday 1st February this week I ordered a pair of trayless hard disk racks from Ebuyer costing £34 the pair also paying a next day postage charge of almost £9.
I stayed at home all day and the goods did not arrive so I emailed Ebuyer (as a business customer, you can't email them as a domestic customer, you have to use their notoriously slow 'E-Note' system) asking them when delivery would be and what they intended to do about my postage charge.
The following lunchtime I received a reply to my email. I had got the order number wrong in my message and they asked me to supply the correct one. So I did, also asking them how come they couldn't trace my order having been given a date; Name; address and goods details.
The goods finally arrived at 16:50 on Wednesday 3rd February after I'd paid > £9 for next day delivery on Tuesday 2nd February.
So far Ebuyer have not replied (Thursday 4th 15:15). The courier was Yodel.
Make your own minds up
