A recurrent problem, "encountered a problem and has to close"

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G

Guest

PLease help me...

I have use WMM in the past without problems. Now that I want to again, I get
the message that it has encountered a problem and has to close. The error
reads:

ppName: moviemk.exe
AppVer: 2.0.3312.0
ModName: qedit.dll
ModVer: 6.5.2600.2180
Offset: 0001b2af


I have read many threads, but have had no success. I need someone who has
SUCCESSFULLY over come this issue. I would appreciate all help, provided it
is uncmplicated terminology.
 
Rosa, when does it crash?
When you open the programme?
When you add files?
When you are editing?

What file types are you using?
What are you doing when it crashes, adding a file, editing a file?
 
Every time I tried to load it. I have not used it for a few months. Now that
I do, everytime I load it, it pops this message up and have to close it.
 
rosa said:
PLease help me...

I have use WMM in the past without problems. Now that I want to
again, I get the message that it has encountered a problem and has to
close. The error reads:

ppName: moviemk.exe
AppVer: 2.0.3312.0
ModName: qedit.dll
ModVer: 6.5.2600.2180
Offset: 0001b2af


I have read many threads, but have had no success. I need someone who
has SUCCESSFULLY over come this issue. I would appreciate all help,
provided it is uncmplicated terminology.
Click to expand...

=============================
I notice you are running Movie Maker 2.0.3312.0.
That is not the most current version for Win XP.

Have you installed Win XP SP2?

--
John Inzer
MS Picture It! -
Digital Image MVP

Digital Image
Highlights and FAQs
http://tinyurl.com/aczzp

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk
 
I've got a similar failure. I've never used Windows Movie Maker before. I was
searching for a program to perform a file conversion, and found out about it.
I tried it today, and it failed a few seconds after opening. I tried it
several times, with the same results. Rebooting the computer made no
difference. The error information I have is...

AppName: moviemk.exe AppVer: 2.1.4026.0 ModName: qedit.dll
ModVer: 6.5.2600.2180 Offset: 0001a513
 
James said:
I've got a similar failure. I've never used Windows Movie Maker
before. I was searching for a program to perform a file conversion,
and found out about it. I tried it today, and it failed a few seconds
after opening. I tried it several times, with the same results.
Rebooting the computer made no difference. The error information I
have is...

AppName: moviemk.exe AppVer: 2.1.4026.0 ModName: qedit.dll
ModVer: 6.5.2600.2180 Offset: 0001a513
Click to expand...
===========================

Some users have reported problems
after installing IE7. If this applies to your
situation ...uninstalling IE7 may be worth
a try.

(927177) How to uninstall Internet Explorer 7
http://support.microsoft.com/kb/927177/en-us

I've also seen a report that disabling the
ffdshow codec could be the fix. To accomplish
this...open Movie Maker and go to...Tools /
Options / Compatibility tab...Uncheck...
ffdshow / OK.

More info:

Movie Maker 2 Crashes and Hangs
http://tinyurl.com/bqgyx

--
John Inzer
MS Picture It! -
Digital Image MVP

Digital Image
Highlights and FAQs
http://tinyurl.com/aczzp

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk
 
Thank you for your responses... However, I went to "options from tool menu"
and had no boxes to uncheck ffdshow. Where is this? DO I have to install SP2?
 
rosa said:
Thank you for your responses... However, I went to "options from tool
menu" and had no boxes to uncheck ffdshow. Where is this? DO I have
to install SP2?
Click to expand...
===================================
I don't think we are communicating.
If you have not installed SP2 it may
be worth a try but it's your decision...
I am not recommending it.

Good luck in solving the problem.

--
John Inzer
MS Picture It! -
Digital Image MVP

Digital Image
Highlights and FAQs
http://tinyurl.com/aczzp

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk
 
Rosa you won't with V2.0. As john says updating to SP2 and Movie maker 2.1
may well solve your problem, otherwise check out www.papajohn.org and see
the crashes and hangs page.
 
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