A problem is haunting me

  • Thread starter Thread starter Nancy
  • Start date Start date
N

Nancy

I wrote before about my windows problems. I solved everything except one
problem:
Yesterday I uninstalled Norton Antivirus. After that there was a power
failure and the pc went black. Then I had problems with my windowsXP also. I
repaired the windows xp through my cd but I have one problem with office.
Whenever I click on any office file I get a Windows Installer message which
says: "The feature you are trying to use is on a CD-Rom or other removable
disk that is not available" "Insert the Norton antivirus 2005 disk and click
OK". "user source: [PRODUCT NAME] [LABEL]
Even after fixing WinXP this problem remains. I had a register scan with the
"registry mechanic program" and there is nothing that has to do with Norton
there. I am not sure if this problem has something to do with the power
failure or with the uninstall of Norton antivirus. But the problem exists.
When I get that Window Installer message after clicking on an office file,
after clicking "Cancel" for 3-4 times the file finally opens.

If I create a new office file now and I try to open it later I get a Windows
Installer message that says "Preparing to install".
Please help me because I have no idea what to do and I am desperate.
I have office2003 professional.

thanks
Dimitris
 
Nancy said:
Whenever I click on any office file I get a Windows Installer message which
says: "The feature you are trying to use is on a CD-Rom or other removable
disk that is not available" "Insert the Norton antivirus 2005 disk and click
OK". "user source: [PRODUCT NAME] [LABEL]
Click to expand...

I believe what's happening is this... when you open an Office document the
program (Word or Excel etc) is still requesting a virus scan from Norton.
Because Norton is no longer there it's trying to reinstall it.

You should always have an antivirus program installed but if you don't want
to reinstall Norton Antivirus you probably need to disable the Norton plugin
for Office...

Try "Method 2" on this page...

http://support.microsoft.com/default.aspx?scid=kb;EN-US;329820
 
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