A Lexmark X125 story...

  • Thread starter Thread starter Jim Mauro
  • Start date Start date
J

Jim Mauro

I bought a Lexmark X125 all-in-one about 2 years ago.
On my HP Pavillion PC, W2000, the printer would intermittently
hang. Apps (e.g MS Word) would remain hung attempting to
submit a print job, and I couldn't even cleanly shut
Windows 2000 down. That would hang as well.

I made repeated attempts to get this fixed with Lexmark. They
sent me a new printer at one point, although I confess I never
thought the printer was "broke" - I beleive it's a driver
problem. After posting the problem some time ago, I heard from
a couple folks that had similar problems with the X125.

In the last 6 months, I've used 2 other printers, an HP I borrowed,
and a Canon S750. Both on the same USB port, with the same USB cable,
and have had no problems.

So the Lexmark is now semi-retired. I keep it around for Fax and small
copy jobs. The Canon S750 works well, and is a good buy at under
$100.00.

The point here is that Lexmark was not in the least but interested
in getting to the root of this problem. I volunteered to load
and run debug drivers, serve as a test bed for troubleshooting, etc.
The problem was very consistent and easy to reproduce. Lexmark
simply was not interested, although they did make a few references
to the fact that it may be a system/USB problem (not thier problem).

I think I can safely exonerate the system, etc, by virtue of the fact
that 2 different USB printers on the same system perform flawlessly.

Just a data point for those considering Lexmark...

/jim
 
$Xw6.4362
@nwrdny03.gnilink.net>,
(e-mail address removed)
says...
I bought a Lexmark X125 all-in-one about 2 years ago.
On my HP Pavillion PC, W2000, the printer would intermittently
hang. Apps (e.g MS Word) would remain hung attempting to
submit a print job, and I couldn't even cleanly shut
Windows 2000 down. That would hang as well.

I made repeated attempts to get this fixed with Lexmark. They
sent me a new printer at one point, although I confess I never
thought the printer was "broke" - I beleive it's a driver
problem. After posting the problem some time ago, I heard from
a couple folks that had similar problems with the X125.

In the last 6 months, I've used 2 other printers, an HP I borrowed,
and a Canon S750. Both on the same USB port, with the same USB cable,
and have had no problems.

So the Lexmark is now semi-retired. I keep it around for Fax and small
copy jobs. The Canon S750 works well, and is a good buy at under
$100.00.

The point here is that Lexmark was not in the least but interested
in getting to the root of this problem. I volunteered to load
and run debug drivers, serve as a test bed for troubleshooting, etc.
The problem was very consistent and easy to reproduce. Lexmark
simply was not interested, although they did make a few references
to the fact that it may be a system/USB problem (not thier problem).

I think I can safely exonerate the system, etc, by virtue of the fact
that 2 different USB printers on the same system perform flawlessly.

Just a data point for those considering Lexmark...

/jim

When I was looking for an all in one recently, I was told by Staples, Office Depot and Future
Shop - stay away from the Lexmarks - they have nothing but complaints from customers
so I bought (as always) an HP and it works flawlessly with wonderful results and the setup
was a breeze.
 
I've had a X-85 all-in-one Lexmark since Feb.....It, too, started gettting
hung up.....but I got no help from Lexmark.
It wasn't a jam....it just would not start up....I was told not to use
battery backup for printers.....and since my printer has worked fine..
 
Back
Top