a fix without having to re-install Vista?

  • Thread starter Thread starter jarsek
  • Start date Start date
J

jarsek

Hi,

Cutting a long story short... purchased MS Flight Sim X - will not install -
phoned MS tech support who took control of my machine only to be told that
there is a problem with my ntdll.dll (possibly corrupt) yet this is the only
time I have had any problem. Tech guy advised re-installing vista. I really
do not
want to have to do that!

Can anyone think of a less sledgehammer-like approach to solving the
problem?

I have tried replacing my ntdll.dll with one from the recovery partition (an
earlier date-stamp was on it), uninstalling FSX and then re-installing but I
got exactly the same crash!

Any thoughts gratefully appreciated.

Below is the crash information:

Jim

---------------------------------------------

Product
Microsoft Flight Simulator®

Problem
Stopped working

Date
30/09/2009 17:56

Status
Report Sent

Problem signature
Problem Event Name: APPCRASH
Application Name: fsx.exe
Application Version: 10.0.60905.0
Application Timestamp: 44fd0a92
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: c0150004
Exception Offset: 00009cac
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 2057
Additional Information 1: 9d13
Additional Information 2: 1abee00edb3fc1158f9ad6f44f0f6be8
Additional Information 3: 9d13
Additional Information 4: 1abee00edb3fc1158f9ad6f44f0f6be8

Extra information about the problem
Bucket ID: 821373584
 
Hi,

Cutting a long story short... purchased MS Flight Sim X - will not install -
phoned MS tech support who took control of my machine only to be told that
there is a problem with my ntdll.dll (possibly corrupt) yet this is the only
time I have had any problem.  Tech guy advised re-installing vista. I really
do not
want to have to do that!

Can anyone think of a less sledgehammer-like approach to solving the
problem?

I have tried replacing my ntdll.dll with one from the recovery partition (an
earlier date-stamp was on it), uninstalling FSX and then re-installing but I
got exactly the same crash!

Any thoughts gratefully appreciated.

Below is the crash information:

Jim

---------------------------------------------

Product
Microsoft Flight Simulator®

Problem
Stopped working

Date
30/09/2009 17:56

Status
Report Sent

Problem signature
Problem Event Name: APPCRASH
Application Name: fsx.exe
Application Version: 10.0.60905.0
Application Timestamp: 44fd0a92
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: c0150004
Exception Offset: 00009cac
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 2057
Additional Information 1: 9d13
Additional Information 2: 1abee00edb3fc1158f9ad6f44f0f6be8
Additional Information 3: 9d13
Additional Information 4: 1abee00edb3fc1158f9ad6f44f0f6be8

Extra information about the problem
Bucket ID: 821373584
Click to expand...
 
Hi Bill,

Thank you for taking the time to respond.

It's not possible to do what you suggest as the error (or crash rather)
occurs during the actual installation of the game - right at the very end in
fact, so I have no control over what happens.

Thanks and best wishes,

Jim






Try setting the compatibility to an earlier version of Windows.

Bill
 
Hi again Bill....

Do you think that if a wait a little while and download and install the new
Windows 7, that may solve the issue?

Jim

------------------------


Try setting the compatibility to an earlier version of Windows.

Bill
 
This is the exception code you have. SxS means side by side assembly.

//
// MessageId: STATUS_SXS_ASSEMBLY_NOT_FOUND
//
// MessageText:
//
// The referenced assembly is not installed on your system.
//
#define STATUS_SXS_ASSEMBLY_NOT_FOUND ((NTSTATUS)0xC0150004L)
 
PS Yours is the only report on the internet of such an error. Contact MS
Support for Flight Sim.
 
Hi again Bill....

Do you think that if a wait a little while and download and install the new
Windows 7, that may solve the issue?

Jim

------------------------

Try setting the compatibility to an earlier version of Windows.

Bill
Click to expand...
 
Hey "dot"

How do I contact MS Support for Flight Sim (specifically)?

Thanks for your input - very much appreciated

Jim
 
Hi Bill,
Click to expand...
Thank you for taking the time to respond.
Click to expand...
It's not possible to do what you suggest as the error (or crash rather)
occurs during the actual installation of the game - right at the very end in
fact, so I have no control over what happens.
Click to expand...

Try running the *installer* in compatibility mode.
 
Cool idea - I'll try to figure out how to do that pretty soon!
Click to expand...
Thank you!
Click to expand...
Jim
Click to expand...

You're welcome. It's not original with me, but I'm glad to pass it
along.

Right click on the installer executable and select "Run as
administrator" in the menu that pops up. If you're installing from a CD
you'll have to find the actual installer there - it might be a .exe or
a .msi file.
 
You're welcome. It's not original with me, but I'm glad to pass it along.
Click to expand...
Right click on the installer executable and select "Run as administrator" in
the menu that pops up. If you're installing from a CD you'll have to find the
actual installer there - it might be a .exe or a .msi file.
Click to expand...

My bad. I had a brainquake.

To use compatibility mode, right click on the file name, choose
Properties, and choose the Compatibility tab (it's the second one on my
computer). Choose an earlier version of Windows and hope.

If you're doing it from a CD, you might have a problem which you might
solve by copying the CD (or just the exe/msi file) to your hard drive
so that the installer becomes writable (I don't think that's necessary,
but I don't *know*).
 
jarsek wrote: > Hi, > > Cutting a long story short... purchased MS
Flight Sim X - will not install - > phoned MS tech support who took
control of my machine only to be told that > there is a problem with
my ntdll.dll (possibly corrupt) yet this is the only > time I have had
any problem. Tech guy advised re-installing vista. I really > do not >
want to have to do that! > > Can anyone think of a less sledgehammer-
like approach to solving the > problem? > > I have tried replacing my
ntdll.dll with one from the recovery partition (an > earlier date-
stamp was on it), uninstalling FSX and then re-installing but I > got
exactly the same crash! > > Any thoughts gratefully appreciated. > >
Below is the crash information: > > Jim > >
--------------------------------------------- > > Product > Microsoft
Flight Simulator? > > Problem > Stopped working > > Date > 30/09/2009
17:56 > > Status > Report Sent > > Problem signature > Problem Event
Name: APPCRASH > Application Name: fsx.exe > Application Vers
 
Hey ****wit - Do you understand that you are not suppose to put your message
in the Subject line? Just FYI. Is that way over your mentally challenged
head? Just FYI.

Just FYI

Just FYI

Just FYI
 
Hey Gene...

Would you believe this??

I did exactly what you said and the game (FSX) installed this time without
crashing! It even put an icon on the desktop.... Eureka! I thought......

And now for the bad news.... when I tried to start it I got exactly the same
error pointing also to the exactly the same dll file - ntdll.dll.

Naturally I tried tried setting the compatibility of the core executable
fsx.exe to various different values but always the same error.

My hopes were temporarily lifted but now dashed :-(

Thank you for your help.

Jim
 
Hi CH..

I downloaded and attempted to install the latest video driver for my PC and
I got almost exactly the same error when I attempted to run the executable
as when I attempted to install the game, showing that the very same dll
seems to be at the root.

Here is a paste of the error report...... (the highlighting stars are mine)

Product
CATALYST™ Install Manager

Problem
Stopped working

Date
04/10/2009 23:42

Status
Report Sent

Problem signature
Problem Event Name: APPCRASH
Application Name: Setup.exe_CATALYST™ Install Manager
Application Version: 3.0.678.0
Application Timestamp: 4844ac20

*** Fault Module Name: ntdll.dll ***

Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: c0150004
Exception Offset: 00009cac
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 2057
Additional Information 1: 9d13
Additional Information 2: 1abee00edb3fc1158f9ad6f44f0f6be8
Additional Information 3: 9d13
Additional Information 4: 1abee00edb3fc1158f9ad6f44f0f6be8

Extra information about the problem
Bucket ID: 821703267


Any new ideas?

Thanks

Jim
 
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