a fatal error has occured in outlook. the data in your envelope hasbeen lost, but your document is

  • Thread starter Thread starter brianwatson81
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brianwatson81

a fatal error has occured in outlook. the data in your envelope has
been lost, but your document is still available.

Ummm WTH?
 
What version of Outlook?
What type of email account?
Are there any other error messages and/or numbers?
Are there any Office-related error entries in the Application Event Viewer?
Are you able to send/receive email? Can you open email?
 
What version of Outlook?
What type of email account?
Are there any other error messages and/or numbers?
Are there any Office-related error entries in the Application Event Viewer?
Are you able to send/receive email? Can you open email?
Click to expand...

Outlook 2002
WinXP
Mdaemon connecter account
This showed up when she clicked the save button in Excel.
Yes she can send receive just fine....
I haven't had a chance to go to her machine and view event viewer.
 
Excel? Was this a spreadsheet that arrived in Outlook? What happens if the
user saves the spreadsheet outside of Outlook to work on and save?
 
Excel? Was this a spreadsheet that arrived in Outlook? What happens if the
user saves the spreadsheet outside of Outlook to work on and save?
Click to expand...

I was just thinking about that, it might have been one she opened and
then tried saving from the temp folder. If not then it is something
weird...........
Might be a ram issue, i think she is running 256mb on a dell sx260.
She said that she has been getting other memory messages. Still
haven't had a chance to go look at it yet.
 
If the user gets alot of attachments that she works on, it may be a good idea
to empty out the SecureTemp folder:

http://www.howto-outlook.com/faq/securetemp.htm
Click to expand...

Ok,
I had a chance to look at her system. She had a few missing software
updates from MS so I got those installed.
Event viewer:
Event Type: Crypt32
Failed auto update retrieval of third party root list cab from:
<http://www.download.windowsupdate.com...............................>
I just think it didnt want to contact our WSUS server :)

Event Type: Application Hang
hanging application outlook.exe......, hang module hungapp,
version..........,hang address........

Event Type: Microsoft Office 10
faulting application outlook.exe, version....., faulting module
ole32.dll, version......., fault address

I recreated her outlook profile and updated the connecter
 
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