I bought a new graphics card from Overclockers for my new Dell XPS. The card arrives (late as it happens thanks to Amtrak) but I can't get it to work. All my efforts just give me a blank screen - even at boot. Put the old one back in - fine (apart from the issue with my LCD monitor - causes snowing effect with ATI cards). New one - nothing. Tried everything I could but I couldn't get any response from it.
So I asked them to sort it out. They gave me a RMA and I sent it back. Next thing I know I'm being told I going to have to wait 10 days (working presumably) before they get around to look at it.
I'm not very happy about this as I need a new card now. The old one is driviing me nuts!
Do I have any options here?
Presumably, if I say I want to cancel this agreement they are going to say the product wasn't returned in a saleable condition e.g. the antistatic bag the cards come in was opened. Apart from that it's all as I received it.
My contract was for a next day delivery of this card. Shouldn't the replacement be sent out on the same terms? i.e. they have so far failed to deliver me a working card by the next day which is what I asked for?
If I wait until they decide to have a look at it and then return it to me saying there's nothing wrong with it. Can I return on the basis that it's incompatible with my Dell? Also, I presume if I wait the 10 days I will have lost my right to return it under the distant selling act?
I must admit I haven't had very good experiences with them in the past. Out of 6 orders, 4 had problems. The only reason I went back was because they are the only place to sell the BFG cards int his country.
Am I a sucker or what!
sparkz
So I asked them to sort it out. They gave me a RMA and I sent it back. Next thing I know I'm being told I going to have to wait 10 days (working presumably) before they get around to look at it.
I'm not very happy about this as I need a new card now. The old one is driviing me nuts!
Do I have any options here?
Presumably, if I say I want to cancel this agreement they are going to say the product wasn't returned in a saleable condition e.g. the antistatic bag the cards come in was opened. Apart from that it's all as I received it.
My contract was for a next day delivery of this card. Shouldn't the replacement be sent out on the same terms? i.e. they have so far failed to deliver me a working card by the next day which is what I asked for?
If I wait until they decide to have a look at it and then return it to me saying there's nothing wrong with it. Can I return on the basis that it's incompatible with my Dell? Also, I presume if I wait the 10 days I will have lost my right to return it under the distant selling act?
I must admit I haven't had very good experiences with them in the past. Out of 6 orders, 4 had problems. The only reason I went back was because they are the only place to sell the BFG cards int his country.
Am I a sucker or what!
sparkz
Last edited:
