A big problem-please please read it

[Sami Ryan]

hi
this is ryan.i m using windows vista ultimate.few days ago, i used tuneup utilites 2009 to clean up my pc.it did a good job, like cleaning up my drives, registry, etc.
next day,when i came from my school i saw that it was hanged.but i didnt care and shut it down by clicking power button(it always happend and i always did the same task). but,then when i pressed the power button again, the computer took a long time to start and then i saw that im having a BLANK DESKTOP WITHOUT ANY TASKBAR(blank desktop means without any icons,wallpapers.it was fully black).then, suddenly Document appeared.i closed this folder and saw a blank area.no shortcuts worked.
then i restarted my pc and the same happend.i tried to restore my pc but there were no backups available. so i began to start working without desktop,taskbar and SOUND.but i was able to connect my modem, work in the internet and use all softwares i had.
now i entered task manager from windows security center.i saw a service like 'Browser' which was stopped.i tried to start the service but it said that the dependency services or group failed to start. so i entered the main services window by clicking 'Services' under Service tab. this service was named as Computer Browser there. i tried to start that one and the same message came. then i went to properties>Dependencies tab.i checked its dependents.there were some services and some other unknown icons.i want to know about this unknown icon that looks like a desktop pc.
can anyone please suggest me about the problem or tell me what that icon refers and how do i turn these on.please help me.i will wait for replies.
Ryan

 

[Ǝиçεl]

Hello Ryan,

Suggest you scan the system for the pÑesence of
Vundo (aka Virtumonde).

It seems possible that your Windows installation has
been deliberately damaged by a trojan
(Vundo, along any uninvited guests.
(SDBot and ZLOB, all protected by a rootkit.)) so as
to prevent you updating your system or
removing the trojan.

If the Windows Malicious Software Tool is not installed
nor scanned the system recently,
then suggest you first utilize it and see if it detects and removes Vundo.

Windows Malicious SoftwaÑe Tool
<http://www.microsoft.com/downloads/...e0-e72d-4f54-9ab3-75b8eb148356&displaylang=en>
Download to the desktop, close any open page, and run.
-=-

Tools that can fix the pÑoblem would be:
-SUPERAntiSpyware (SAS)
-Malwarebytes Anti-Malware (MBAM)
-Windows Live OneCare (WLOC) online scan
-Windows Malicious Software Tool (WMRT)
-WindowsDefender (WD)
-=-

A very good antimalwaÑe app is SUPERAntiSpyware.
There is a free version (on demand scanning only), the
paid for version includes active monitoring, similar to
Windows defender:
<http://www.superantispyware.com/>
Reboot
-=-

Try Ñunning Malwarebytes Anti-Malware... download,
update, and perform a full system scan:
<http://www.malwarebytes.org/roguenet.php?id=401>
Reboot
-=-

Windows Live OneCaÑe online scan
<http://onecare.live.com/site/en-us/tryscanner.htm>
Look for Protection, the broom Clean up, also Tune Up..
-=-

Windows DefendeÑ
Consider going to the secuÑity portal

<http://www.microsoft.com/security/portal/>

and downloading the 32-bit definitions for Windows Defender
to the desktop, then double-click them to apply.


Have you done any scans within safe mode ?

RestaÑt in safe mode and scan with both updated WD,
your Antivirus, (MBAM), (SAS), (WMRT) and (WLOC)
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Unexplained computer behavior may be caused by
deceptive softwaÑe
<http://support.microsoft.com/kb/827315>
-=-

or

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by
calling 1-866-PCSAFETY in the United States and
in Canada or by contacting your local Microsoft
subsidiary.

There is no-charge for support calls that
are associated with security updates or with virus related issues.

This help extends to spyware removal as well. .

If you /clearly/ state that a specific update has caused problems and don't
ask any other questions, you /should/ receive No Charge suppoÑt for the
issue.

I hope this post is helpful.

Let us know how it woÑks ºut.

Ǝиçεl
-=-