9600SE won't install in WinME

  • Thread starter Thread starter Susan H. Cook
  • Start date Start date
S

Susan H. Cook

A friend of mine just bought a 9600SE. He followed the instructions
about canceling the Add Hardware Wizard and running the Catalyst
installation, but device manager still only lists the default VGA
driver. When he tries to upgrade the driver to the ATI version, WinME
refuses to install anything other than the default driver. Are there
ways to get around this? I've suggested either doing a clean install
of ME or upgrading to XP - any thoughts?

Thanks for your help, everybody.

-Susan
 
A friend of mine just bought a 9600SE. He followed the instructions
about canceling the Add Hardware Wizard and running the Catalyst
installation, but device manager still only lists the default VGA
driver. When he tries to upgrade the driver to the ATI version, WinME
refuses to install anything other than the default driver. Are there
ways to get around this? I've suggested either doing a clean install
of ME or upgrading to XP - any thoughts?
Click to expand...
Has he got antivirus software running? I find it tends to cause
problems.
 
Susan H. Cook left a note on my windscreen which said:
A friend of mine just bought a 9600SE. He followed the instructions
about canceling the Add Hardware Wizard and running the Catalyst
installation, but device manager still only lists the default VGA
driver. When he tries to upgrade the driver to the ATI version, WinME
refuses to install anything other than the default driver. Are there
ways to get around this? I've suggested either doing a clean install
of ME or upgrading to XP - any thoughts?

Thanks for your help, everybody.
Click to expand...

Firstly - you are using 4.3 Cats? 4.3 is the latest version for Windows
ME.

You need to go to Add Remove Programs and uninstall ATI Control Panel &
ATI Device Driver (if present). Don't restart just yet. Then go to
Device Manager and remove the VGA device present.

Now restart the PC.

When prompted to install a driver for the VGA controller, select
'cancel'. Now you should be able to run the driver file you downloaded
from www.ati.com and this should install the drivers necessary.

Reboot the PC and hopefully all should be well.
 
Susan H. Cook said:
A friend of mine just bought a 9600SE. He followed the instructions
about canceling the Add Hardware Wizard and running the Catalyst
installation, but device manager still only lists the default VGA
driver. When he tries to upgrade the driver to the ATI version, WinME
refuses to install anything other than the default driver. Are there
ways to get around this? I've suggested either doing a clean install
of ME or upgrading to XP - any thoughts?

Thanks for your help, everybody.

-Susan
Click to expand...

Is he getting the "Drivers aren't signed so we won't install" message?
If so there is an option to allow you to install drivers that aren't signed.
I think there is an options/advanced button on the warning dialogue box
which will allow him to install the drivers. (been a while since I used ME)
 
Susan H. Cook left a note on my windscreen which said:


Firstly - you are using 4.3 Cats? 4.3 is the latest version for Windows
ME.

You need to go to Add Remove Programs and uninstall ATI Control Panel &
ATI Device Driver (if present). Don't restart just yet. Then go to
Device Manager and remove the VGA device present.

Now restart the PC.

When prompted to install a driver for the VGA controller, select
'cancel'. Now you should be able to run the driver file you downloaded
from www.ati.com and this should install the drivers necessary.

Reboot the PC and hopefully all should be well.
Click to expand...


Information helps, Susan: it would be a good idea to give a
description of your system and how this happened: specifically, is
this a new card installation in a new system, or did your friend have
another card that they removed and replaced with the 9600SE? And, if
the latter, did they uninstall the old drivers and software properly,
and preferably clean their system?

The suggestion is that it's a card reinstallation; impossible to guess
the rest, though. However, if you didn't uninstall the previous card
properly, this may be the source of your problem. I've never used ME,
but if Device Manager works similarly to W98, boot in safe mode and
look in Device Manager there. This should show if you still have the
old card and any other devices (e.g. capture devices) installed -
non-function entries may not show in normal mode. If Device Manager
works similarly to W2K, click View and select Show hidden devices.

While in safe mode, go into Add/Remove Programs and uninstall any
drivers/software for the old card, then return to Device Manager and
Remove any old videocards and associated devices. Reboot, and this
may clear your system enough to install the new card. Whichever
catalyst driver you choose, make sure it's an appropriate version for
your OS.

The other possibility is that your friend may be replacing a videocard
(or chip) built in to the motherboard - in this case, you will need to
disable it in BIOS to effectively remove it before doing the above.

It's likely you will still have remnants of the old drivers on your
system after this, and, even if you can install the new card, you may
have problems. However, without knowing what the previous card was,
it's difficult to suggest cleaning procedures.

patrickp

(e-mail address removed) - take five to email me
 
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