2k Pro refuses to install or upgrade

  • Thread starter Thread starter Don
  • Start date Start date
D

Don

Hey everyone, first time using this place :) COuldn't find
any topic relating to the following issue though:

I have got Windows 98SE running, and I want to install
windows 2000 Pro over it, either by a fresh install or an
upgrade. When I boot up my PC with the CDrom being the
first boot device, Windows 2000 loads with that blue
screen and will start copying files to the hard drive, so
far everything is fine and I am happy. However, once it
installs all these files, it says 'starting windows' in
the bottom left corner where it tells you what it's doing,
and then it will just hang there. I've left it like that
for a few hours and it didn't do anything at all. I also
notice that at this point the keyboard gets unresponsive.

If I restart and redo the install, it does it again, there
seems to be no way around it. Any ideas on what is wrong
with this thing? (My hard drive is also a Maxtor 40GB,
RAID capable but not set to utilize RAID) THanks for you
time :)
 
You didn't mention the drive controller you *are* using (possibly SCSI, or
ultra DMA, or ATA100, or SATA, or raid), but you may need to boot the
Windows 2000 setup disks or CD-Rom and *F6* very early and very important
(at setup is inspecting your system) in the setup to prevent drive
controller detection, and select S to specify additional drivers. Then later
you'll be prompted to insert the manufacturer supplied Windows 2000 driver
for your drive's controller in drive "A"

If you wait and then S to specify additional drivers, then it may be too
late as Windows 2000 Setup at this point may have already assigned the
resources your drive's controller is wanting to use.
 
Tnank you for the quick reply. I right clicked my computer
and entered the device manager, and for my hard disk
controller it seems to be using a generic controller
supplied by win98 called 'Generic IDE Disk Type 47' and
for that the DMA box is checked (which makes sense as my
hard drive is ultra DMA, sorry for not stating that
before). Above that there is a box that is checked but
also grayed out and says 'Int 13 units'. Not sure what
that one is all about.

My harddrive was purchased OEM so I'm afraid I didn't get
the device driver disk, but I am looking at Maxtor's
website for the proper model and hopefully will be able to
locate the right driver that way. Will let you know if
that works.
 
Don said:
Hey everyone, first time using this place :) COuldn't find
any topic relating to the following issue though:

I have got Windows 98SE running, and I want to install
windows 2000 Pro over it, either by a fresh install or an
upgrade. When I boot up my PC with the CDrom being the
first boot device, Windows 2000 loads with that blue
screen and will start copying files to the hard drive, so
far everything is fine and I am happy. However, once it
installs all these files, it says 'starting windows' in
the bottom left corner where it tells you what it's doing,
and then it will just hang there. I've left it like that
for a few hours and it didn't do anything at all. I also
notice that at this point the keyboard gets unresponsive.
Click to expand...

One should always check both software and hardware compatibility before
performing any upgrade or before performing a clean install. A clean install
is highly recommended. You might want to gather W2K drivers for those
devices not appearing on the HCL list (Hardware Compatibility List) before
you start the process.

In your case, check your motherboard manufacturer's site for a bios upgrade.
This may provide you with an ACPI compatible bios and therefore allow a W2K
installation with an ACPI hardware abstraction layer as opposed to a
standard HAL.

From Win9x, run "winnt32 /checkupgradeonly" off the W2K CD to create a
usefull logfile that will specify preliminary steps and indicate detected
incompatibilities with software, hardware and drivers (in the case you
choose to upgrade, not clean install).
If I restart and redo the install, it does it again, there
seems to be no way around it. Any ideas on what is wrong
with this thing? (My hard drive is also a Maxtor 40GB,
RAID capable but not set to utilize RAID) THanks for you
time :)
Click to expand...

Follow Dave's recommendation for mass storage controllers if you have a
non-IDE controller on your system.
 
The disk drive doesn't enter into this. If the drive controller driver isn't
present on the Windows 2000 install CD-Rom then you'll need download it from
the manufacturer's web site.

You'll want to check the HCL and check the pc, mb, or bios manufacturer's
web site for an updated bios (if required) and or the hardware
manufacturer's web site for Windows 2000 drivers for your devices.
http://www.microsoft.com/windows2000/server/howtobuy/upgrading/compat/default.asp

In short to do a clean install, either boot the Windows 2000 install CD-Rom
or setup disks. The set of four install disks can be created from your
Windows 2000 CD-Rom; change to the \bootdisk directory on the CD-Rom and
execute makeboot.exe (from dos) or makebt32.exe (from 32 bit) and follow the
prompts.

When you get to the point, delete the existing NTFS and or other partitions
found. After you delete the partition(s) abort the install, then again
restart the pc booting the CD-Rom or setup disks to avoid unexpected drive
letter assignments with your new install.
 
lol...how about that. During setup for the umpteenth time
I go to press F6 when I accidentally press F5 instead.
When it installed all the files like it normally did,
instead of saying it was going to install windows 2000 and
lock up, I got a new screen, which stated the following:

"Setup could not determine the type of computer you have,
you have chosen to select the computer type from the
following list, or select 'other' if you have a device
support disk provided by your computer manufacturer (which
I couldn't find /anywhere/):

Standard PC
Standard PC with C-Step; 486 (no idea what this is)
SGI mp
Other (this was highlighted by default)"

I selected Standard PC because it seemed like a logical
choice to me, and low and behold! It installed without a
hitch, even finally allowed me to format the hard drive in
NTFS format just via the boot CD, no need to use the boot
disks at all. Now I tried this several times, both
pressing F5 only or F6 only, every time it was F6, try to
load windows lock up and crash. Every time with F5...bang.
Installs no problem.

So, what are your thoughts on this incident? :) Funny how
pressing a key on accident solved my problems or I would
still be frustrated to no end by this issue.
 
Greetings --

Had you made sure that your PC's hardware components were capable
of supporting Win2K? This information will be found at the PC's
manufacturer's web site, and on Microsoft's Hardware Compatibility
List: (http://www.microsoft.com/hcl/default.asp)

You should have, before proceeding, taken a few minutes to ensure
that there were Win2K device drivers available for all of the
machine's components. There may not have been, if the PC had been
specifically designed for Win98/Me. Also bear in mind that PCs
designed for and sold with Win9x very often do not meet Win2K's much
more stringent hardware quality requirements. Win2K is quite
sensitive to borderline defective hardware (particularly motherboards,
RAM and hard drives) that will still support Win9x.


Bruce Chambers

--
Help us help you:



You can have peace. Or you can have freedom. Don't ever count on
having both at once. -- RAH
 
237556 How to Troubleshoot Windows 2000 Hardware Abstraction Layer Issues
http://support.microsoft.com/?id=237556

Choosing Standard PC will work, however you will experience performance
issues (a Standard PC HAL is non-APIC non-ACPI).


--
Daniel Chang
Server Setup Team

Search our Knowledge Base at http://support.microsoft.com/directory
Visit the Windows 2000 Homepage at
http://www.microsoft.com/windows2000/default.asp
See the Windows NT Homepage at http://www.microsoft.com/ntserver/

NOTE: Please reply to the newsgroup and not directly to me. This allows
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more timely response. Thank you!
This posting is provided "AS IS" without warranty either expressed or
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The views and opinions expressed in this newsgroup posting are mine and do
not necessarily express or reflect the views and / or opinions of Microsoft.


: You mb and or bios version is probably not Windows 2000 compliant.
:
: HOW TO: Specify a Specific or Third-Party HAL During Windows Setup
: http://support.microsoft.com/default.aspx?kbid=216251
:
:
: --
: Regards,
:
: Dave Patrick ....Please no email replies - reply in newsgroup.
: Microsoft MVP [Windows NT/2000 Operating Systems]
:
: "Don" wrote:
: > lol...how about that. During setup for the umpteenth time
: > I go to press F6 when I accidentally press F5 instead.
: > When it installed all the files like it normally did,
: > instead of saying it was going to install windows 2000 and
: > lock up, I got a new screen, which stated the following:
: >
: > "Setup could not determine the type of computer you have,
: > you have chosen to select the computer type from the
: > following list, or select 'other' if you have a device
: > support disk provided by your computer manufacturer (which
: > I couldn't find /anywhere/):
: >
: > Standard PC
: > Standard PC with C-Step; 486 (no idea what this is)
: > SGI mp
: > Other (this was highlighted by default)"
: >
: > I selected Standard PC because it seemed like a logical
: > choice to me, and low and behold! It installed without a
: > hitch, even finally allowed me to format the hard drive in
: > NTFS format just via the boot CD, no need to use the boot
: > disks at all. Now I tried this several times, both
: > pressing F5 only or F6 only, every time it was F6, try to
: > load windows lock up and crash. Every time with F5...bang.
: > Installs no problem.
: >
: > So, what are your thoughts on this incident? :) Funny how
: > pressing a key on accident solved my problems or I would
: > still be frustrated to no end by this issue.
:
:
 
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