2003 FAX Service Intermittently Locks Up

  • Thread starter Thread starter Todd
  • Start date Start date
T

Todd

We have a Windows 2003 Server (Standard Not SB) where the entire
FAX subsystem occasionally decides to lock up. It will run fine for maybe
one day - maybe 3 weeks then all of a sudden decide to lock up and cannot
be recovered without a system reboot. I've seen a few similar posts but
never
any resolutions. Any thoughts folks ?

There at most three users on the system at any given time

The users are signed on via Terminal Server

No users other than these few TS users can access the system

The Modem is a US Robotics 56K USB

When this happens the FAX Monitor stops responding

The FAX Outbox just display the hourglass - no jobs

The FAX service cannot be stopped - it just hangs up

The FAX service runs under NT Auth/System

Event Log Is Clean

A reboot of the system clears this up.
 
Todd,
I have seen a simular problem and resolved it by replacing the USB fax modem
with a Serial Fax modem. It is possibly a problem in the USB drivers.
 
I agree - I bought a brand new internal USR but got a message to the
effect that "the line quality is not sufficient to complete the call" on
every
single outgoing fax.

Tried to work with USR support on this but it appears that a lobotomy is a
prerequisite to work on their support staff. Ughh....
 
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