2 hours to log in :-( Help!

  • Thread starter Thread starter Rich Green
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R

Rich Green

I have Win XP Home on my laptop and as a result f being
hit by spyware programs I decided to install Norton
Internet Security 2003. It was nearly at the end of the
install when the computer stopped responding. I left it
half an hour and nothing had changed so I powered off.
On restart, the login screen appeared and I clicked on my
username, nothing happened. Thinking it had crashed
again, I restarted and the same thing happened. I tried
to access the computer through safe mode, and that was
fine, I got straight in and ran a virus scan as Norton
had completed the install. However as I cannot access
the net through safe mode, I couldn't update the virus
definitions.
I found nothing and ran Adaware to see if there were any
spyware programs on there. This found nothing, but as I
had run a check just before installing Norton, I thought
that I should restore the quarantined files in case that
had caused the problem.
I tried starting Windows normally again, and this time
left it for 2 hours before I had got to the point where
the taskbar and all icons had appeared. After about
another half an hour of waiting, I got task manager up to
see if there was a process eating up the computers
processing capabilities. Only 1% of CPU was being used
and only 156MB out of 512MB RAM was being used.
I tried to access the internet, but had no response from
IE6 after another 2 hours of waiting. Also tried to open
Control Panel, but this just sat on the control panel
window, searching for components (i.e. the searchlight
icon) At this point was seriously annoyed, and it was 3
in the morning, so went to bed.
Does anyone have any idea what is causing this?
Is it Norton? I am going to uninstall it tonight to see
if that makes a difference.
Any comments will be VERY much appreciated.
Cheers
Richard
 
-----Original Message-----
I have Win XP Home on my laptop and as a result f being
hit by spyware programs I decided to install Norton
Internet Security 2003. It was nearly at the end of the
install when the computer stopped responding. I left it
half an hour and nothing had changed so I powered off.
On restart, the login screen appeared and I clicked on my
username, nothing happened. Thinking it had crashed
again, I restarted and the same thing happened. I tried
to access the computer through safe mode, and that was
fine, I got straight in and ran a virus scan as Norton
had completed the install. However as I cannot access
the net through safe mode, I couldn't update the virus
definitions.
I found nothing and ran Adaware to see if there were any
spyware programs on there. This found nothing, but as I
had run a check just before installing Norton, I thought
that I should restore the quarantined files in case that
had caused the problem.
I tried starting Windows normally again, and this time
left it for 2 hours before I had got to the point where
the taskbar and all icons had appeared. After about
another half an hour of waiting, I got task manager up to
see if there was a process eating up the computers
processing capabilities. Only 1% of CPU was being used
and only 156MB out of 512MB RAM was being used.
I tried to access the internet, but had no response from
IE6 after another 2 hours of waiting. Also tried to open
Control Panel, but this just sat on the control panel
window, searching for components (i.e. the searchlight
icon) At this point was seriously annoyed, and it was 3
in the morning, so went to bed.
Does anyone have any idea what is causing this?
Is it Norton? I am going to uninstall it tonight to see
if that makes a difference.
Any comments will be VERY much appreciated.
Cheers
Richard

.Richard, I would be going for the uninstall and
reinstall myself. Since your install resulted that your
computer stopped responding. I find Norton to be
notorious when any little thing isn't quite right on a
install. I have System Works My self but even Antivirus
alone can be a bugger. I always clean house of anything
left around in my computer once I uninstall it from
add/remove. There are files all over(Some under
Symantec), even Registry for me, Then I reinstall.
My two cents , good luck.
 
have u messed about with anything in the bios? i think i would try to repair
the windows installation using the installation cd. also you could try to
goto your control panel-> system->hardware-> device manager and see if any
hardware is having any conflicts. maybe thats something that could be
causing the problem.
 
I will try uninstalling Norton first, and if that doesn't
work I might try repairing as you suggest Maximus.
I haven't done anything with the bios, I've only had the
laptop for 3 weeks!
Thanks for the tips....if anyone else has any ideas, I'd
love to hear them!

Richard
 
Hi Richard,
Uh Oh, only had the laptop for three weeks, huh? In all
probability it came with Norton Anti-virus 2004
installed. You have tried to install version 2003 of
Norton Internet Security, which contains Anti-virus,
over the 2004 version of Anti-virus, if I'm not mistaken.

Our experience with Norton is that you must clean out all
vestiges of prior installations of Norton before
installing newer versions. Yours turned out to be a
backward installation.

We recently had good luck using the removal tools (one
for anti-virus and one for firewall) that Symantec
provides on their website. After that use, we
successfully installed Norton Internet Security 2004.

Please go here, see what they have to offer and be sure
to read all of the material before you take any action.

http://tinyurl.com/398sk

http://tinyurl.com/2kssb

http://tinyurl.com/2bpt9

Good luck!
 
Hi all,

Thanks for the advice. I didn't have another version of
Norton on there, but managed to remove it in Safe Mode
with the removal tool. I wish Microsoft would allow you
to access a CD from Safe Mode! Had to go through DOS
prompt to copy them across. Ran both removal tools for
Antivirus and I.S. and then rebooted. Went straight back
in to the login screen as normal. Am now sticking with
etrust that came with the system, at least until the free
license runs out!
Cheers for all the help

Rich
 
Thanks for the feedback. Happy computing!
-----Original Message-----
Hi all,

Thanks for the advice. I didn't have another version of
Norton on there, but managed to remove it in Safe Mode
with the removal tool. I wish Microsoft would allow you
to access a CD from Safe Mode! Had to go through DOS
prompt to copy them across. Ran both removal tools for
Antivirus and I.S. and then rebooted. Went straight back
in to the login screen as normal. Am now sticking with
etrust that came with the system, at least until the free
license runs out!
Cheers for all the help

Rich

.
 
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