R
Rich Green
I have Win XP Home on my laptop and as a result f being
hit by spyware programs I decided to install Norton
Internet Security 2003. It was nearly at the end of the
install when the computer stopped responding. I left it
half an hour and nothing had changed so I powered off.
On restart, the login screen appeared and I clicked on my
username, nothing happened. Thinking it had crashed
again, I restarted and the same thing happened. I tried
to access the computer through safe mode, and that was
fine, I got straight in and ran a virus scan as Norton
had completed the install. However as I cannot access
the net through safe mode, I couldn't update the virus
definitions.
I found nothing and ran Adaware to see if there were any
spyware programs on there. This found nothing, but as I
had run a check just before installing Norton, I thought
that I should restore the quarantined files in case that
had caused the problem.
I tried starting Windows normally again, and this time
left it for 2 hours before I had got to the point where
the taskbar and all icons had appeared. After about
another half an hour of waiting, I got task manager up to
see if there was a process eating up the computers
processing capabilities. Only 1% of CPU was being used
and only 156MB out of 512MB RAM was being used.
I tried to access the internet, but had no response from
IE6 after another 2 hours of waiting. Also tried to open
Control Panel, but this just sat on the control panel
window, searching for components (i.e. the searchlight
icon) At this point was seriously annoyed, and it was 3
in the morning, so went to bed.
Does anyone have any idea what is causing this?
Is it Norton? I am going to uninstall it tonight to see
if that makes a difference.
Any comments will be VERY much appreciated.
Cheers
Richard
hit by spyware programs I decided to install Norton
Internet Security 2003. It was nearly at the end of the
install when the computer stopped responding. I left it
half an hour and nothing had changed so I powered off.
On restart, the login screen appeared and I clicked on my
username, nothing happened. Thinking it had crashed
again, I restarted and the same thing happened. I tried
to access the computer through safe mode, and that was
fine, I got straight in and ran a virus scan as Norton
had completed the install. However as I cannot access
the net through safe mode, I couldn't update the virus
definitions.
I found nothing and ran Adaware to see if there were any
spyware programs on there. This found nothing, but as I
had run a check just before installing Norton, I thought
that I should restore the quarantined files in case that
had caused the problem.
I tried starting Windows normally again, and this time
left it for 2 hours before I had got to the point where
the taskbar and all icons had appeared. After about
another half an hour of waiting, I got task manager up to
see if there was a process eating up the computers
processing capabilities. Only 1% of CPU was being used
and only 156MB out of 512MB RAM was being used.
I tried to access the internet, but had no response from
IE6 after another 2 hours of waiting. Also tried to open
Control Panel, but this just sat on the control panel
window, searching for components (i.e. the searchlight
icon) At this point was seriously annoyed, and it was 3
in the morning, so went to bed.
Does anyone have any idea what is causing this?
Is it Norton? I am going to uninstall it tonight to see
if that makes a difference.
Any comments will be VERY much appreciated.
Cheers
Richard