2 Contacts folders in Address Book

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

I followed Russ Valentine's advice for how to make my Contact information
appear in the address book in Outlook
(http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002).
However, I now have two folders called "Contacts" showing up when I click on
To: (a "primary" Contacts and a "secondary" Contacts). The "primary"
Contacts folder shows nothing, but the "secondary" Contacts folder contains
all my Contact data. And each time I click on To: when creating a new
message, I always have to manually select the "secondary" Contacts folder.
Can anyone tell me how I can delete the "primary" Contacts folder (since
nothing is in it) and make the "secondary" Contacts folder the NEW "primary"
Contacts folder so that when I click on To:, my Contact data shows up? In
essence, I want to end up with just ONE Contacts folder again.
Thanks in advance for any help.
Bob
 
Display the Folder List navigation pane and tell us what top-level folders you have and where these two Contacts folders appear in relation to those top-level folders.

To change the default list in the address book, choose Tools | Address Book, Tools | Options.
 
Sue,

Only one Contacts folder appears in the Folder list (under Personal
Folders). Where I see the two Contacts folders is when I either create a new
message and click on To:, or when I click on the Address Book button on the
toolbar and then click on the "Show Names from the:" drop-down list. In that
drop-down list, the 1st (I assume "primary") Contacts shows no data, but the
2nd (I assume "secondary") Contacts correctly shows all my Contacts data.

Bob
 
So, you have only one data store, Personal Folders ?

Try removing the Outlook Address Book service and adding it back in again. If that doesn't do the trick, your mail profile is probably sufficiently corrupt that only creating a new one will solve the problem. You can use the same .pst file as the data store in the new profile.
--
Sue Mosher, Outlook MVP
Author of Microsoft Outlook 2007 Programming:
Jumpstart for Power Users and Administrators
http://www.outlookcode.com/article.aspx?id=54
 
One more thing: when I performed the steps described in the URL below, after
I clicked the "Show this folder as an e-mail Address Book" checkbox, in the
"Name of Address Book" input box I inputted the name "Contacts" thinking that
doing so would "link" my Contacts data with the Address Book. Afterwards, I
ended with the two "Contacts" entries being displayed in the "Show names from
the:" drop-down box when I click on the Address Book button.

Regardless, I want to end up with only ONE Contacts entry (with my Contacts
data associated with it) when I either click on To: or when I click on the
"Show names from the:" drop-down box.

Thanks again for your help.

Bob
 
Sue,

Per your advice, removing the Outlook Address Book service and adding it
back in again did the trick! Thanks again for all your help.

Bob
 
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