0x80501001

[Guest]

After WD scanned and was attempting to remove spyware this error came up
indicating it "could not complete on or all actions."

What do I need to do?

mrsbatessav

 

[Guest]

Hello mrsbatessav,
From Mike Treit [Msft]
Error 0x80501001 when trying to remove a threat ==
This error will occur if a threat is detected inside of a container such as
a ZIP file, RAR archive, etc.

The "remove" action cannot (in most cases) be applied to an object inside of
such containers, without deleting the entire container.

It might be worth noting that the original Antispyware beta did not have the
ability to scan inside such containers.

We still need to work on the best way to handle this scenario. The issue is
that you may have a ZIP file with tons of non-malicious file in it, but one
or more "bad" files as well that are detected. The question is: how should
we handle that? Deleting the entire container may inadvertently delete the
clean files as well, and that might not be what you want.

For now you can check if the ZIP file has anything else inside of it that
you want to keep. If not, just delete the ZIP file yourself and you will
have removed the threat.

If you really want to keep the ZIP file around but do not want to see this
error (and again, you can expect that in the future we will have a better
story here - at least not such a cryptic error message) you can disable
scanning inside archives. Clear the checkbox for "Scan inside archives" in
the General Settings section under the Tools menu. Generally, threats inside
archives, while good to know about, are not "active", meaning they can't do
anything bad to your system while inside the archive.

I hope this post is helpful, let us know how it works ºut.
Еиçеl

 

[Texas Handly]

After WD scanned and was attempting to remove spyware this error came up
indicating it "could not complete on or all actions."

What do I need to do?

mrsbatessav

See other conversations whose subject includes "1001". You will see
that it is due to WD finding things in archives [Zip, System Restore,
etc.] for which it cannot remove the spyware file. Se my summary and
others. You will have to determine how risky the found spyware is in
its current location

Texas Handly

 

[Guest]

Thank you. I appreciate your quick response. Last question:

How do I remove the zip or archive file? I assume that I just go into
add/remove programs in my start menu...is that correct?

Thanks again.

Hello mrsbatessav,
From Mike Treit [Msft]
Error 0x80501001 when trying to remove a threat ==
This error will occur if a threat is detected inside of a container such as
a ZIP file, RAR archive, etc.

The "remove" action cannot (in most cases) be applied to an object inside of
such containers, without deleting the entire container.

It might be worth noting that the original Antispyware beta did not have the
ability to scan inside such containers.

We still need to work on the best way to handle this scenario. The issue is
that you may have a ZIP file with tons of non-malicious file in it, but one
or more "bad" files as well that are detected. The question is: how should
we handle that? Deleting the entire container may inadvertently delete the
clean files as well, and that might not be what you want.

For now you can check if the ZIP file has anything else inside of it that
you want to keep. If not, just delete the ZIP file yourself and you will
have removed the threat.

If you really want to keep the ZIP file around but do not want to see this
error (and again, you can expect that in the future we will have a better
story here - at least not such a cryptic error message) you can disable
scanning inside archives. Clear the checkbox for "Scan inside archives" in
the General Settings section under the Tools menu. Generally, threats inside
archives, while good to know about, are not "active", meaning they can't do
anything bad to your system while inside the archive.

I hope this post is helpful, let us know how it works ºut.
Еиçеl
--

After WD scanned and was attempting to remove spyware this error came up
indicating it "could not complete on or all actions."

What do I need to do?

mrsbatessav

 

[nk60]

Thanks a lot for the info guys i did got the same error after i remove the zip everything back to normal

 

[nk60]

Find the zip file that the defender says its infected klick on the file once with your mouse to hightlight it and then hit the delete button at your keyboard, klick yes to confirm and u r done. hope this helps u

Thank you. I appreciate your quick response. Last question:

How do I remove the zip or archive file? I assume that I just go into
add/remove programs in my start menu...is that correct?

Thanks again.



"Engel" wrote:

> Hello mrsbatessav,
> From Mike Treit [Msft]
> Error 0x80501001 when trying to remove a threat ==
> This error will occur if a threat is detected inside of a container such as
> a ZIP file, RAR archive, etc.
>
> The "remove" action cannot (in most cases) be applied to an object inside of
> such containers, without deleting the entire container.
>
> It might be worth noting that the original Antispyware beta did not have the
> ability to scan inside such containers.
>
> We still need to work on the best way to handle this scenario. The issue is
> that you may have a ZIP file with tons of non-malicious file in it, but one
> or more "bad" files as well that are detected. The question is: how should
> we handle that? Deleting the entire container may inadvertently delete the
> clean files as well, and that might not be what you want.
>
> For now you can check if the ZIP file has anything else inside of it that
> you want to keep. If not, just delete the ZIP file yourself and you will
> have removed the threat.
>
> If you really want to keep the ZIP file around but do not want to see this
> error (and again, you can expect that in the future we will have a better
> story here - at least not such a cryptic error message) you can disable
> scanning inside archives. Clear the checkbox for "Scan inside archives" in
> the General Settings section under the Tools menu. Generally, threats inside
> archives, while good to know about, are not "active", meaning they can't do
> anything bad to your system while inside the archive.
>
> I hope this post is helpful, let us know how it works ºut.
> Еиçеl
> --
>
>
> "mrsbatessav" wrote:
>
> > After WD scanned and was attempting to remove spyware this error came up
> > indicating it "could not complete on or all actions."
> >
> > What do I need to do?
> >
> > mrsbatessav