Lee
What are your anti-virus and anti-spyware arrangements?
--
Hope this helps.
Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
LeeG wrote:
the exact stop message is
'0x000000c4,0x0000003c,0x00000000,0x00000000' with text saying a
device driver was not working right or text to that effect (I can't
remember exactly). It seemed to be linked with running the driver
verifier which I was running after getting a 0xc2 (bad pool caller)
stop code. I managed to recover using the last known good
configuration so I therefore don't know exactly how far back the
computer has gone. I could try to run the verifier again but don't
want to run the risk of ending up with an un-recoverable system
unless it is un-avoidable.
The BSD occured after the splash screen just as the desktop is
loading. I have tried researching the 0x3c parameter but cannot
find any reference for this code in connection with the 0xc4
parameter.
the tmcomm error is a code 24 and when I try to start it I get 'the
system could not find the file specified.' It does not state which
file. Can I just delete this entry and if so what is the safest way
to do this.
:
Lee
It would help to see the complete Stop Error Report.
Disable automatic restart on system failure. This should help by
allowing time to write down the STOP code properly. Right click on
the My Computer icon on the Desktop and select Properties,
Advanced, Start-Up and Recovery, System Failure and uncheck box
before Automatically Restart.
Do not re-enable automatic restart on system failure. Check for
variants of the Stop Error message.
Does the error occur doring or after the boot process? Does the
error occur in safe mode?
"I also have the yellow triangle against tmcomm which is stopped
but if I try to start it I am told a file does not exist." What is
the file named?
--
Hope this helps.
Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
LeeG wrote:
I have already verified that my computer is 'clean' and I have
also cleared all the caches for ie etc. I think that the windows
verifier is one of the causes of this problem. Concerning the
link you provided for windows verifier I don't have any Norton,
(and never will have,) software. I have a device driver that is
possibly corrupted (or on the edge of failing) but it is not
showing via device manager. I want to find out which device
driver this is but I don't know where to look besides device
manager. Is there another utility, maybe a benchmark tool, that
I can use which will test my device drivers other than the
verifier that windows provides?. The tmcomm link refers to
another av that I have never installed but it was an option to
install on the install disc I got with talktalk broadband.
:
:
This morning I started getting the dreaded BSD with the error
code as above. I have successfully recovered the computer but
cannot track down the initial cause of the problem. The latest
memory dump file is dated 20/09 so therefore I can not tell
which driver is at fault. The event log service also does not
seem to contain the information concerning the possible event
that might have led to this BSD. I have a leaning towards the
latest upgrade to Ad-ware but can not confirm this. I also
have the yellow triangle against tmcomm which is stopped but if
I try to start it I am told a file does not exist. All other
devices and drivers appear to be okay. I have tried the driver
verifier manager which I think added to this problem.
I am at a loss as to the next step in identifying to problem
driver. Any help is much appreciated.
[Vulnerability Confirmation] TmComm Local Privilege Escalation
Vulnerability
http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1034432
Fatal System Error: 0x000000C4 If Deadlock Detection in Driver
Verifier Is
http://support.microsoft.com/kb/325672
You can use this driver verifier command:
verifier.exe click [OK]
First try to eliminate hardware, by going to Device manager and
check by expanding the Plus [+] to see all devices listed, if
there is a malfunctioning device or conflicting device it will
show in Device manager. How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us
Try to use the Verifier.exe command to see which Drivers not
Verified on your system:
How to Use Driver Verifier to Troubleshoot Windows Drivers
http://support.microsoft.com/kb/244617/en-us
Go through these cleaning steps:
1... First, try to clean up your caches, Internet files and
delete cookies by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing
Option: [&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck
this box. Then click on Programs Tab and click Manage Add-Ons and
Disable all non Verified Add-Ons (You should Renable them later
one-by-one and see the culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
http://www.malwarebytes.org/rr-update/rr-free-setup.exe
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html
Run disk clean up on your Drive.
You can download this tool o run clean up:
http://www.ccleaner.com/download/builds/downloading-slim
Run this command:
sfc /scannow
HTH,
nass
